Cisco Systems Media Gateway Controller Node Manager manual 2-28, Problem, Suggested Steps

Chapter 2 Installing Cisco MNM

Troubleshooting Common Installation Problems

Table 2-5	Troubleshooting Installation Problems (continued)
Problem		Suggested Steps
You get the message,		Make sure that Cisco EMF is running.
“Cannot connect to		• If Cisco EMF is not running, start it, and then retry starting Cisco MGC
session” when you try to
		Node Manager.
start a Cisco MNM
		• If Cisco EMF is running, check to see if the IP address or host name of
session.
		the Cisco MNM server has changed since Cisco MNM was installed. If
		it has, follow the steps described for the next problem.
License challenges		Verify the following:
		• The license file has a .lic extension.
		• The license file is present in the <CEMF_ROOT>/config/licenses
		directory.
		• The license has not expired. If it has, get a new license at
		https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet.
		For detailed instructions, see “Task 6: Obtain a Cisco EMF License”.
		• The license is a multi-user license.
		• The license file was not issued for a different machine. The license is
		machine-specific; you cannot move a license file from one machine to
		another but must get a new license for your current machine.
Uninstallation problem		Make sure you are uninstalling in the correct sequence. Before uninstalling
		Cisco EMF, you must uninstall Cisco MNM. Before uninstalling Cisco
		MNM, make sure that Cisco EMF is running.
Password problems		Reset the password.
You get the message,		This can be caused by a change in the IP address or host name of the
“System IP address		Cisco MNM server after Cisco MNM was installed. Use the following steps
does not match database		to correct the problem:
address” when you try		1. Stop Cisco EMF:
to start Cisco EMF.
		<CEMF_ROOT>/bin/cemf stop
		2. If needed, update the IP address in Cisco EMF:
		<CEMF_ROOT>/bin/cemf updateIP -m

When prompted, enter the new IP address.

3.If needed, update the host name in Cisco EMF:

<CEMF_ROOT>/bin/cemf updateName -m

When prompted, enter the new host name.

4.Restart Cisco EMF:

<CEMF_ROOT>/bin/cemf start

Note If the Management server address or name has changed in a distributed configuration, make the necessary changes on both the Management server and the Presentation server. If the Presentation server address or name has changed, make the changes on the Presentation server only.

	Cisco Media Gateway Controller Node Manager Installation Guide
2-28	OL-18332-01