Problems while using IRC | Compaq 281862-002 instruction

C-11

■Try the connection again following a cold power-cycle of the managed server. If the problem only occurs after the server is warm-booted, obtain the latest system ROM upgrade for your server. Integrated Remote Console firmware versions 1.51 and greater fix a problem where IRC is unavailable following a warm boot.

Problems while using IRC

Screen temporarily pauses during menus or remote console text

Screen inexplicably pauses for several seconds while menus or remote console text is being drawn.

Explanation: Certain U.S. Robotics 28.8 or 33.6 modems contain a firmware bug that results in this condition during ANSI text connections.

Solution: Obtain a firmware upgrade from modem manufacturer.

■If you are using either a Compaq SpeedPaq 33.6 or U.S. Robotics 28.8 or 33.6 modem in either the managed server or management console and see this behavior, contact U.S. Robotics for a firmware update.

Terminal doesn’t scroll correctly in Remote

Console Mode

When entering remote console mode, screen is painted and is immediately scrolled. Actions that cause the screen on the managed server to scroll are not be properly echoed on the management console.

Explanation: To scroll correctly, IRC needs to know the size of the terminal window on the management console.

Solution: Check the following:

■Adjust the terminal size setting by returning to the IRC Main menu and selecting the “Remote Console…” submenu. For most ANSI terminal emulators and TELNET clients, the default terminal size is 24 rows.

Compaq Integrated Remote Console User Guide

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Compaq 281862-002 manual Problems while using IRC, Terminal doesn’t scroll correctly in Remote Console Mode

Contents

Integrated Remote Console Compaq Integrated Remote Console User Guide Contents Establishing a Connection Using Attention Key Sequences Appendix B Text Conventions Vii Compaq Website Symbols in TextGetting Help Viii About This Guide Telephone Numbers Introduction Integrated Remote Console Capabilities Benefits of Using Integrated Remote Console Requirements2Introduction Installation Sequence Outline Terminology IRC Terminology4Introduction Accessing Integrated Remote Console Expected Audience Setup and Configuration Installing the Modem Configuring the Modem Configuring a non plug-n-play ISA Modem2Setup and Configuration Select View or Edit Details Configuring an external modem or direct connection 4Setup and Configuration Example Configuring an integrated serial port Configuring Integrated Remote Console Integrated Remote Console Configuration Summary6Setup and Configuration Integrated Remote Console Configuration Summary 8Setup and Configuration Internal Modem External Modem or Modem Strings 10Setup and Configuration Assigning Authorized Users User Configuration Example Selecting a user to modify 12Setup and Configuration Example Edit User screen 14Setup and Configuration Example Setting Security Access Establishing a Connection Using Compaq Insight Manager Establishing a Connection 2Establishing a Connection Device Setup window Establishing an Out-of-Band Remote Console Connection 4Establishing a Connection Invoke Integrated Remote Console Login Verifying Modem Settings 6Establishing a Connection COM port settings Establishing a Connection Using Windows HyperTerminal 8Establishing a Connection Compaq Integrated Remote Console User Guide Setting up a Connection 10Establishing a Connection HyperTerminal is now ready to dial into the managed server 12Establishing a Connection Connection window Establish a connection using HyperTerminal Saving a Connection 14Establishing a Connection Configuration Guidelines Display SettingsTerminal settings Modem settings Limitations16Establishing a Connection Invoke IRC Login Establishing a Connection Login 18Establishing a Connection Remote Console Main Menu 10. Remote Console mode 20Establishing a Connection Using Integrated Remote Console 2Using Integrated Remote Console Remote Console mode Main Menu Options 4Using Integrated Remote Console Remote Console Menu Option Using Remote Console mode Beginning a Remote Console Session 6Using Integrated Remote Console Key Functions for Navigating the IRC Menu System Compaq Integrated Remote Console User Guide 8Using Integrated Remote Console Returning to the Main Menu Changing the Default Attention Key 10Using Integrated Remote Console Changing the Terminal Screen Size Return to Main Menu Reboot Server Menu Option 12Using Integrated Remote Console Server Reboot menu 14Using Integrated Remote Console Reboot Server warning 10. Power Cycle warning 16Using Integrated Remote Console 12. Power Cycle using Ansi terminal emulation emulation View Reboot Sequence 18Using Integrated Remote Console 13. Reboot Replay Sequence screen View Event Log 14. Event Log screen Change Password 20Using Integrated Remote Console Manage Login Information 16. Manage Login Information screen 22Using Integrated Remote Console Modify User Information Manage Configuration 18. Manage Configuration screen Communications Setup 24Using Integrated Remote Console Modem Strings 20. Edit Modem Strings screen Disconnecting 26Using Integrated Remote Console Using Attention Key Sequences 2Using Attention Key Sequences Example Returning to IRC Main Menu Compaq Integrated Remote Console User Guide 4Using Attention Key Sequences Example Pressing F10 Key Key Function Atn a 6Using Attention Key Sequences Example Entering Alt + P Example Entering Ctrl + Alt + Del 8Using Attention Key Sequences More Attention Key Examples Changing the Attention Key Example United States Keyboard with Attention Keys indicated Additional Modem Information Modem TypesModem Requirements External Serial Modems Important Tip2Additional Modem Information Internal ISA Plug-n-Play Modems Windows Modems PCI-based Modems 4Additional Modem Information Modem Configuration Strings Modem Configuration Setting Summary Computer to Modem Serial Port Speed Data Carrier Detect DCD Operation6Additional Modem Information Error Correction Data Terminal Ready DTR InterpretationFlow Control Data Compression Response Codes8Additional Modem Information Connecting Using a Terminal or Terminal Emulator Direct Connections Cable Requirement Communication Requirements2Direct Connections Compaq Integrated Remote Console User Guide Connecting Using a Terminal Server or Concentrator 4Direct Connections Obtaining the Appropriate Cable 6Direct Connections Connector Example Example Cisco 2509/2511 RJ-45 Connector Pinout Configuring Integrated Remote Console Example Cisco 2509/2511 RJ-45 to DB-9F Adapter8Direct Connections Configuring the Terminal Server 10Direct Connections Modem Sharing Asynchronous Management 2Modem Sharing Compaq Integrated Remote Console User Guide Graphical Remote Control 4Modem Sharing Compaq Integrated Remote Console User Guide Additional Information 6Modem Sharing Temporarily disable IRC Turn on Modem Log FileView Modem Log File Locate the Modem Initialization Strings 8Modem Sharing Re-enable IRC with Proper Initialization Strings Suggested Modem Settings Modem Selected Baud Init String #1 Init String #2 2Suggested Modem Settings Dedicated or Shared in non-NT Environment Modem Settings Suggested Settings When Modem is Shared in Windows NT 4Suggested Modem Settings Shared in NT 4.0 Environment Modem Settings Null-Modem Cable Description Terminal or PC Modem Troubleshooting Table C-1 Error Table of Contents Post Errors 2Troubleshooting Connection Problems Connection problems using a modem in dedicated mode Cannot obtain a login prompt in dedicated mode 4Troubleshooting Compaq Integrated Remote Console User Guide Connection problems using a modem in shared mode 6Troubleshooting Cannot obtain a login prompt in shared mode 8Troubleshooting Compaq Integrated Remote Console User Guide Connection problems using a direct- connection Cannot obtain a login prompt using a direct-connection10Troubleshooting Problems while using IRC Terminal doesn’t scroll correctly in Remote Console Mode 12Troubleshooting View Reboot Sequence is grayed out Index Index-1 Index-2 DCD Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12