Manuals / Compaq / Computer Equipment / Laptop

Compaq XL181, XL180, XL183, XL185 Troubleshooting, Presario 1800 Series, and XL190, XL191, XL192

Models: XL182 XL185 XL183 XL191 XL181 XL190 XL192 XL180

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Troubleshooting

This chapter covers troubleshooting and resolving common problems associated with Compaq Presario 1800XL Series Notebook Computers. The basic steps in troubleshooting include:

1.Preparing the Notebook for troubleshooting as outlined in Preliminary Steps

2.Performing the Power-On Self Test (POST) and observing any error messages displayed

Note: If the Notebook is unable to complete POST or an error message is displayed, skip to Step 3 below to try to resolve the problem.

3.Attempting the recommended solutions described later in this chapter

When following the recommended solutions provided in POST and Diagnostic Error Codes, perform the steps in the order listed above. Rerun POST after each recommended action until the problem is solved, even if no error message occurs. Once the problem is solved, do not perform the remaining recommended solutions.

Note: If the problem is intermittent, check the Notebook several times to verify that the problem is resolved.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

TROUBLESHOOTING 1

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Compaq Troubleshooting, Presario 1800 Series, Models XL180, XL181, XL182, XL183, XL184, XL185, and XL190, XL191, XL192

Contents

Welcome to the Maintenance & Service Guide MSG Presario 1800 SeriesPresario 1800 Series Using this GuideViewing a Chapter Expanding & Hiding TopicsMaintenance and Service Guide privacy and legal statementBefore You Begin Presario 1800 SeriesTechnician Notes SymbolsPreface Presario 1800 SeriesLocating Additional Information Serial NumberPresario 1800 Series Product Description PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Feature Display Processor Hard Drive Models and FeaturesModem Networking Battery System Memory Feature Display Processor Hard DrivePRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Front of UnitPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Presario 1800 Series Internet Zone Buttons and LightsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 # DescriptionPresario 1800 Series Front Bezel ComponentsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 # DescriptionPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Right-Side ComponentsPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Left-Side ComponentsPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Underneath the UnitPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Rear ConnectorsPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Connectors Optional QuikDockPresario 1800 Series ComponentsSpecifications Physical and EnvironmentalSpecification Presario 1800 SeriesSystem DMA System InterruptsPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192System Function Shipping Configuration System I/O AddressPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192System Function Shipping Configuration System Memory CatalogPresario 1800 Series I/O AddressSpecifications Display InformationPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Diskette Drive Memory ExpansionPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192CD or DVD Drive Hard DriveSpecification SpecificationBattery Pack Battery PackPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Signal Parallel ConnectorSignal Signal is active lowKeyboard/Mouse Connector Serial ConnectorSignal SignalGame Port Connector Modem ConnectorSignal SignalExternal VGA Monitor Port S-Video ConnectorPin Signal SignalUniveral Serial Bus USB TV-Out Composite Video ConnectorSignal SignalSignal QuikDock ConnectorSignal Pin SignalHibernation Power ModesStandby Battery and Power ManagementFull Off Summary of Power ModesShut down Presario 1800 SeriesPower Schemes Power SettingsPresario 1800 Series SpeedStep Technology AlarmsPresario 1800 Series Recovering From a Loss of Electrical Power Rebooting After a LockupPresario 1800 Series Minimizing the Energy Required Increasing Battery-Operating LifeMaximizing the Energy Stored Presario 1800 SeriesDisposing of a Used Battery Pack Conditioning a Battery PackPresario 1800 Series Presario 1800 Series TroubleshootingModels XL180, XL181, XL182, XL183, XL184, XL185 and XL190, XL191, XL192Preliminary Steps 2. Run Compaq DiagnosticsPresario 1800 Series 3. Remove the battery 4. Remove the Palmrest cover Clearing the Power-On Password5. Remove the keyboard 6. Remove the Heatspreader Presario 1800 SeriesPOST Error Messages Power-On Self Test POSTPresario 1800 Series 301-Keyboard Error XX000YZZ 201-Memory Error304-Keyboard or System Unit Error 601-Diskette Controller ErrorCheckup TEST View System Information INSPECT Compaq DiagnosticsPresario 1800 Series Presario 1800 Series Checkup TESTView System Information INSPECT 5. Select View System Information INSPECT from the Diagnostics menuPresario 1800 Series Presario 1800 Series Diagnostic Error CodesError Code Processor Test Error CodesMemory Test Error Codes Error Code DescriptionError Code Description Keyboard Test Error CodesParallel Printer Test Error Codes Error Code DescriptionError Code Description Diskette Drive Test Error CodesSerial Test Error Codes Error Code DescriptionError Code Description Hard Drive Test Error CodesECC = Error Correction Code Presario 1800 SeriesError Code Description Video Test Error Codes2. Replace the display assembly and retest Presario 1800 SeriesError Code Description Video Test Error Codes Continued2. Replace the display assembly and retest Presario 1800 SeriesError Code Description Video Test Error Codes Continued3. Replace the display assembly and retest Presario 1800 SeriesError Code Audio Test Error CodesTouchPad Interface Test Error Codes Error Code DescriptionBefore Replacing Parts Troubleshooting without DiagnosticsPresario 1800 Series Audio Solutions Solving Minor ProblemsBattery Pack/Gauge Solutions Presario 1800 SeriesProblem Battery Pack/GaugeSolutions Replace the battery pack Replace the RTC batteryProblem Battery Pack/GaugeSolutions Presario 1800 SeriesDiskette Drive Solutions CD and DVD Drive SolutionsPresario 1800 Series Presario 1800 Series Display SolutionsSolutions Problem2. Replace the display assembly Replace the display assembly Replace the display assembly Replace the display assemblySolutions Problem2. Replace the display assembly Replace the display assembly Replace the display assembly Replace the system boardHardware Installation Solutions Hard Drive SolutionsPresario 1800 Series Memory Solutions Keyboard/Numeric Keypad SolutionsPresario 1800 Series Problem PC Card SolutionsSolutions Presario 1800 SeriesSolutions ProblemPresario 1800 Series Models XL180, XL181, XL182, XL183, XL184, XL185Power Power SolutionsProblem SolutionsProblem Printer SolutionsSolutions Presario 1800 SeriesProblem TouchPad/Pointing Device SolutionsSolutions Presario 1800 SeriesShipping Preparation Contacting Compaq SupportPresario 1800 Series Removal and Replacement Electrostatic DischargePresario 1800 Series Tool and Software Requirements Connectors and Plastic PartsScrews Presario 1800 SeriesPresario 1800 Series ZIF ConnectorPresario 1800 Series CablesRemoving the Hard Drive Hard Drive Ribbon CablePRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES REMOVAL AND REPLACEMENTRemoving the CD/DVD Drive CD/DVD Ribbon Cable6 REMOVAL AND REPLACEMENT PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESRemoving the Diskette Drive Diskette Drive Ribbon CablePRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES REMOVAL AND REPLACEMENTRemoving the Speaker Assembly Speaker Assembly Cable8 REMOVAL AND REPLACEMENT PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESRemoving the Modem Modem CablePRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES REMOVAL AND REPLACEMENTRemoving the Keyboard Keyboard Ribbon Cable10 REMOVAL AND REPLACEMENT PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES1. Disconnect the AC power source and any external devices Preparing the Notebook for Disassembly4. Remove the battery pack pg Presario 1800 Series12 REMOVAL AND REPLACEMENT Disconnecting the QuikDockPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Presario 1800 SeriesTo remove the battery pack, complete the following steps Removing the BatteryTo replace the battery, reverse these procedures Presario 1800 SeriesPresario 1800 Series Removing the Palmrest Cover with TouchPadREMOVAL AND REPLACEMENT PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESPresario 1800 Series 4. Turn the Notebook over right side up16 REMOVAL AND REPLACEMENT To replace the Palmrest cover, reverse these proceduresPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Presario 1800 SeriesPresario 1800 Series Removing the KeyboardStatus Panel Assembly Removing the Internet Zone CoverPresario 1800 Series Presario 1800 Series 5. Turn the unit over right side up and open the display Presario 1800 SeriesPresario 1800 Series Removing the Internet Button Board22 REMOVAL AND REPLACEMENT To replace the Internet button board, reverse these proceduresPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Presario 1800 SeriesPresario 1800 Series Removing the HeatspreaderPresario 1800 Series Removing the ModemPresario 1800 Series Removing the Hard DrivePresario 1800 Series Removing the Hard Drive Mounting BracketsPresario 1800 Series Removing the DisqPlay ModulePresario 1800 Series Removing the ProcessorTo replace the processor, complete the following Presario 1800 SeriesPresario 1800 Series Removing the CD/DVD DrivePresario 1800 Series To replace the CD/DVD drive, reverse these proceduresPresario 1800 Series Removing the Display Panel AssemblyTo replace the display panel, reverse these procedures 5. Remove the display assembly from the chassisPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES REMOVAL AND REPLACEMENTPresario 1800 Series Removing the Upper CPU CoverPresario 1800 Series Removing the Fan Assembly36 REMOVAL AND REPLACEMENT To replace the fan assembly and gasket, reverse these proceduresPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Presario 1800 SeriesPresario 1800 Series Removing the Real Time Clock BatteryPresario 1800 Series 9. Locate the RTC battery on the system board behind the CD/DVD drive near the back of the unitPresario 1800 Series Removing the Diskette DrivePresario 1800 Series To replace the diskette drive, reverse these proceduresPresario 1800 Series Removing the Battery Charger BoardVoltage Converter Board Presario 1800 Series Removing the Speaker AssemblyPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES To replace the speaker assembly, reverse these proceduresREMOVAL AND REPLACEMENT Presario 1800 SeriesPresario 1800 Series Removing the System BoardREMOVAL AND REPLACEMENT PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL19246 REMOVAL AND REPLACEMENT To replace the system board, reverse these proceduresPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Presario 1800 SeriesPresario 1800 Series Removing the Memory ModulePRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES 48 REMOVAL AND REPLACEMENTPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Presario 1800 Series Illustrated Parts CatalogPresario 1800 Series System UnitsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 # DescriptionPresario 1800 Series System BoardsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 # DescriptionMass Storage Devices Display Panel AssemblyPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Miscellaneous CablesPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES Miscellaneous Hardware KitPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Presario 1800 Series Miscellaneous PlasticsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 DescriptionDocumentation and Software Miscellaneous PartsPresario 1800 Series Models XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192Presario 1800 Series Configure To Order CTO PartsModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 Description DisplayPresario 1800 Series PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIESModels XL180, XL181, XL182, XL183, XL185 and XL190, XL191, XL192 Description Hard Drive 06.0-GB 12.0-GB 18.0-GB 30.0-GB