Dell Contact Numbers, Australia, Austria, Belgium | Dell 4100/200

Table 11-2. International Dialing Codes (Continued)

	International
Country (City)	Access Code	Country Code	City Code

Spain (Madrid)	07	34	1

Sweden (Upplands Vasby)	009	46	8

Switzerland (Geneva)	00	41	22

U.K. (Bracknell)	010	44	1344

U.S. (Austin, Texas)	011	1	Not required

Table 11-3. Dell Contact Numbers

		Area	Local Number or
Country	Department Name or Service	Code	Toll-Free Number

Australia	Customer Technical Support	. . . . . . . .	toll free: 1-800-808-378
(Sydney)	Customer Care		toll free: 1-800-819-339
	Customer Care	. . . . . . . .	toll free: 1-800-819-339
	Sales	. . . . . . . .	toll free: 1-800-808-312
	Fax	. . . . . . . .	toll free: 1-800-818-341

Austria*	Switchboard	. . . . . . . .	. . . . . . . 0224334100-0
(Vienna)	Technical Support		. . . . . . . . . . 0660-8779
	Technical Support	. . . . . . . .	. . . . . . . . . . 0660-8779

Belgium*	Customer Technical Support	. . . . . . . .	. . . toll free: 0800 14856
(Brussels)	Customer Service	02	. . . . . . . . . . . .466 91 99
	Customer Service	02	. . . . . . . . . . . .466 91 99
	Sales	. . . . . . . .	. . . toll free: 0800 16884
	SalesFax	02	. . . . . . . . . . . .466 47 89
	TechFax (International call to the Netherlands)	. . . . . . . .	. . . . . .00 31 206829106
	TechConnect BBS (International call to the Netherlands). .	. . . . . . . .	. . . . . .00 31 206866504

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.).

Getting Help

11-7

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Dell 4100/200, 4100/180 manual Dell Contact Numbers, Australia, Austria, Belgium

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page When Working Inside the Computer Safety InstructionsProtecting Against Electrostatic Discharge When Using the Computer System Preface About This Guide Notational Conventions Other Documentation You May NeedTypographical Conventions Examples autoexec.bat and c\windows Example del drive pathfilename /pPage Introduction Page Basic Checks Checking the BasicsBacking Up Files Is the computer wet or damaged? Checking Connections and Switches Run the system diagnostics as described in Chap- ter Back Panel Features Is the monitor operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the keyboard operating properly? Yes. Go to step Look and Listen Boot Routine IndicationsIs the mouse or printer operating properly? System Setup Program Eisa Configuration Utility Messages and Codes System Messages System Messages Guide Speed detected is not System Beep Codes System Beep Codes Diagnostics Messages Alert Log Messages From the Dell HIP Program Dell HIP Alert Log Messages An ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Using Software Finding Software SolutionsInstalling and Configuring Software Error Messages Program Conflicts Input ErrorsDefault IRQ Line Assignments Avoiding Interrupt Assignment Conflicts Features of the System Diagnostics Running the System DiagnosticsWhen to Use the System Diagnostics From the Main Menu, select the RUN System Starting the System DiagnosticsTies category How to Use the System Diagnostics System Diagnostics Screen Run How to Use the MenuMain Menu Categories Select Subtest Run Under Subtest Options Option Parameters Pause for User Response About Test LimitsKey-Help System Diagnostics Tests Tests in the System DiagnosticsQuit System Diagnostics Tests RAM Test Group Error MessagesWhy Run a RAM Test? Subtests Why Run a System Set Test? System Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Why Run a Diskette Drives Test? Diskette Drives Test Group Hard-Disk Drives Non-SCSI Test Group Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Why Run a Parallel Ports Test? Parallel Ports Test Group Why Run a Scsi Devices Test? Scsi Devices Test Group Run the system diagnostics software Troubleshooting the MonitorChecking the Equipment Troubleshooting the Keyboard Troubleshooting I/O Ports Change the setting for the Serial Port 1, Serial Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Check the contents of the start-up files Troubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterAttempt another print operation on the parallel printer Checking Inside the Computer Safety First-For You and the ComputerRemoving and Replacing the Computer Covers Removing the Computer Covers Keylocks on the Computer’s Back Panel Replacing the Computer Covers Removing the Computer Covers Inside the Chassis Removing the Front BezelRemove the computer covers Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert Message Let the computer dry for at least 24 hours Troubleshooting a Damaged ComputerTroubleshooting the Battery Check all the board and card connections in the computer Reseat the battery in its socket. Is the problem resolved? Troubleshooting Power Supply ProblemsReplacing a Power Supply Replace the battery Slide the power supply out of the chassis see Fig- ure Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Check the cable connections listed in Table Troubleshooting Expansion Cards Replacing a Cooling Fan Reseat the expansion cards in their connectors Correct the system board’s configuration jumper settings Enter the System Setup program to check Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Turn on the system, including any attached peripherals Troubleshooting the Video Subsystem Reseat the DIMMs in their sockets Check the system-board configuration jumpers Troubleshooting the System BoardRemove the video expansion card, and repeat steps 11 Troubleshooting the Diskette Drive Subsystem Checking the Diskette Drive Subsystem Check the diskette drive cabling Diskette-Drive Subsystem TroubleshootingRepeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error Codes Scsi Hard-Disk Drive Troubleshooting Page Installing System Board Options System Board Features Expansion Cards Expansion Cards Removing an Expansion Card Installing an Expansion CardConnect any cables that should be attached to the card Dimm Installation Guidelines Memory Upgrade KitsAdding Memory Performing a Memory Upgrade Sample Dimm Configurations Installing DIMMs Remove the heat sink Remove the microprocessor chip from the socket Install the microprocessor chip in the socket see Figure Unpack the new microprocessor Installing the Microprocessor Chip Replace the microprocessor securing clip Press F2 to enter the System Setup program, Replacing the BatteryEgories match the new system configuration Remove the battery 11. Battery RemovalPage Installing Drives in the External Bays External Drive Bay Hardware Before You Begin Connecting the DriveRemoving and Replacing Front-Panel Inserts Installing Scsi Devices in the External Bays Scsi Configuration Information Installing a Scsi Device Prepare the drive for installation Attaching Drive Rails Remove the computer covers and front bezel Configure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays Installing Drives in the Internal Bays 10-1 Scsi Hard-Disk Drive Configuration Removing and Installing a Scsi Hard-Disk Drive Removing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive Indicator Patterns Remove the hard-disk drive Remove the computer cover Remove the Ultra/Wide Scsi cable from the computer Backplane Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk DrivesPage Technical Assistance Run the diagnostics for the Dell systemGetting Help Help Tools World Wide Web on the Internet System DocumentationHelp Tools AutoTech Service Commercial Online ServicesDell Diagnostics Program TechFax Service Product Information Problems With an OrderTechnical Support Service Automated Order-Status System Returning Items for Warranty Repair or Credit Dell Contact Numbers International Dialing Codes Austria Dell Contact NumbersAustralia Belgium Canada Czech Republic France DenmarkFinland Germany Japan IrelandItaly Korea Mexico LuxembourgMalaysia Netherlands Poland New ZealandNorway Singapore Sweden Switzerland Austin, Texas Getting Help Diagnostics Checklist Before You Call Diagnostics Checklist Video Memory Test Appendix B Diagnostic Video TestsText Mode Character Test Video Hardware Test Character Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 x Color Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test 640 x 350 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode Screen Color Palettes Test Switches Jumpers and SwitchesJumpers Jumpered Unjumpered Reserved do not change Table C-2. System Board Connectors and Sockets System Board Labels Table C-3. Scsi Backplane Board Connectors Disabling a Forgotten PasswordRemove the jumper plug from the Pswd jumper Page Abbreviations and Acronyms Der Telekommunikation DS/DD MBR Verband Deutscher Elektro