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Dell 4100/180, 4100/200 manual

Models: 4100/200 4100/180

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10-8 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide

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Dell 4100/180, 4100/200 manual

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Safety Instructions When Working Inside the ComputerProtecting Against Electrostatic Discharge When Using the Computer System About This Guide PrefaceOther Documentation You May Need Notational ConventionsTypographical Conventions Example del drive pathfilename /p Examples autoexec.bat and c\windowsPage Introduction Page Is the computer wet or damaged? Checking the BasicsBacking Up Files Basic ChecksRun the system diagnostics as described in Chap- ter Checking Connections and SwitchesBack Panel Features Is the keyboard operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the monitor operating properly? Yes. Go to stepBoot Routine Indications Look and ListenIs the mouse or printer operating properly? Eisa Configuration Utility System Setup ProgramSystem Messages Messages and CodesSystem Messages Guide Speed detected is not System Beep Codes System Beep CodesDiagnostics Messages Dell HIP Alert Log Messages Alert Log Messages From the Dell HIP ProgramAn ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Error Messages Finding Software SolutionsInstalling and Configuring Software Using SoftwareAvoiding Interrupt Assignment Conflicts Input ErrorsDefault IRQ Line Assignments Program ConflictsRunning the System Diagnostics Features of the System DiagnosticsWhen to Use the System Diagnostics Starting the System Diagnostics From the Main Menu, select the RUN SystemTies category System Diagnostics Screen How to Use the System DiagnosticsSelect How to Use the MenuMain Menu Categories RunRun Under Subtest SubtestOption Parameters OptionsPause for User Response Test Limits AboutKey-Help Tests in the System Diagnostics System Diagnostics TestsQuit System Diagnostics Tests Subtests Error MessagesWhy Run a RAM Test? RAM Test GroupSystem Set Test Group Why Run a System Set Test?Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Mouse TestWhy Run a Serial/Infrared Ports Test? Hard-Disk Drives Non-SCSI Test GroupSerial/Infrared Ports Test Group Parallel Ports Test Group Why Run a Parallel Ports Test?Scsi Devices Test Group Why Run a Scsi Devices Test?Troubleshooting the Monitor Run the system diagnostics softwareChecking the Equipment Troubleshooting I/O Ports Troubleshooting the KeyboardCheck the contents of the start-up files Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Change the setting for the Serial Port 1, SerialTroubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceAttempt another print operation on the parallel printer Safety First-For You and the Computer Checking Inside the ComputerRemoving and Replacing the Computer Covers Keylocks on the Computer’s Back Panel Removing the Computer CoversRemoving the Computer Covers Replacing the Computer CoversRemoving the Front Bezel Inside the ChassisRemove the computer covers Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet ComputerCheck all the board and card connections in the computer Troubleshooting a Damaged ComputerTroubleshooting the Battery Let the computer dry for at least 24 hoursReplace the battery Troubleshooting Power Supply ProblemsReplacing a Power Supply Reseat the battery in its socket. Is the problem resolved?Check the cable connections listed in Table Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Slide the power supply out of the chassis see Fig- ureReplacing a Cooling Fan Troubleshooting Expansion CardsCorrect the system board’s configuration jumper settings Reseat the expansion cards in their connectorsTurn on the system, including any attached peripherals Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Enter the System Setup program to checkReseat the DIMMs in their sockets Troubleshooting the Video SubsystemTroubleshooting the System Board Check the system-board configuration jumpersRemove the video expansion card, and repeat steps 11 Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive SubsystemDiskette-Drive Subsystem Troubleshooting Check the diskette drive cablingRepeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk DrivesScsi Hard-Disk Drive Troubleshooting Page System Board Features Installing System Board OptionsExpansion Cards Expansion CardsInstalling an Expansion Card Removing an Expansion CardConnect any cables that should be attached to the card Memory Upgrade Kits Dimm Installation GuidelinesAdding Memory Sample Dimm Configurations Performing a Memory UpgradeInstalling DIMMs Remove the microprocessor chip from the socket Remove the heat sinkUnpack the new microprocessor Install the microprocessor chip in the socket see FigureReplace the microprocessor securing clip Installing the Microprocessor ChipReplacing the Battery Press F2 to enter the System Setup program,Egories match the new system configuration 11. Battery Removal Remove the batteryPage External Drive Bay Hardware Installing Drives in the External BaysConnecting the Drive Before You BeginRemoving and Replacing Front-Panel Inserts Scsi Configuration Information Installing Scsi Devices in the External BaysPrepare the drive for installation Installing a Scsi DeviceRemove the computer covers and front bezel Attaching Drive RailsConfigure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays 10-1 Installing Drives in the Internal BaysRemoving and Installing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive ConfigurationRemoving a Scsi Hard-Disk Drive Remove the hard-disk drive Scsi Hard-Disk Drive Indicator PatternsRemove the Ultra/Wide Scsi cable from the computer Remove the computer coverBackplane Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DevicePage Help Tools Run the diagnostics for the Dell systemGetting Help Technical AssistanceSystem Documentation World Wide Web on the InternetHelp Tools TechFax Service Commercial Online ServicesDell Diagnostics Program AutoTech ServiceAutomated Order-Status System Problems With an OrderTechnical Support Service Product InformationDell Contact Numbers Returning Items for Warranty Repair or CreditInternational Dialing Codes Belgium Dell Contact NumbersAustralia AustriaCzech Republic CanadaGermany DenmarkFinland FranceKorea IrelandItaly JapanNetherlands LuxembourgMalaysia MexicoSingapore New ZealandNorway PolandSwitzerland SwedenAustin, Texas Getting Help Before You Call Diagnostics ChecklistDiagnostics Checklist Video Hardware Test Appendix B Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages Test640 x 480 2-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 350 16-Color Graphics Mode ScreenColor Palettes Test Jumpers and Switches SwitchesJumpers Jumpered Unjumpered Reserved do not change System Board Labels Table C-2. System Board Connectors and SocketsDisabling a Forgotten Password Table C-3. Scsi Backplane Board ConnectorsRemove the jumper plug from the Pswd jumper Page Der Telekommunikation Abbreviations and AcronymsDS/DD MBR Verband Deutscher Elektro