Dell 4100/180, 4100/200 guide

10-8 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide

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Dell 4100/180, 4100/200 manual

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Safety Instructions When Working Inside the ComputerProtecting Against Electrostatic Discharge When Using the Computer System About This Guide Preface Other Documentation You May Need Notational ConventionsTypographical Conventions Example del drive pathfilename /p Examples autoexec.bat and c\windowsPage Introduction Page Is the computer wet or damaged? Checking the BasicsBacking Up Files Basic Checks Run the system diagnostics as described in Chap- ter Checking Connections and Switches Back Panel Features Is the keyboard operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the monitor operating properly? Yes. Go to step Boot Routine Indications Look and ListenIs the mouse or printer operating properly? Eisa Configuration Utility System Setup Program System Messages Messages and Codes System Messages Guide Speed detected is not System Beep Codes System Beep Codes Diagnostics Messages Dell HIP Alert Log Messages Alert Log Messages From the Dell HIP Program An ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Error Messages Finding Software SolutionsInstalling and Configuring Software Using Software Avoiding Interrupt Assignment Conflicts Input ErrorsDefault IRQ Line Assignments Program Conflicts Running the System Diagnostics Features of the System DiagnosticsWhen to Use the System Diagnostics Starting the System Diagnostics From the Main Menu, select the RUN SystemTies category System Diagnostics Screen How to Use the System Diagnostics Select How to Use the MenuMain Menu Categories Run Run Under Subtest Subtest Option Parameters Options Pause for User Response Test Limits AboutKey-Help Tests in the System Diagnostics System Diagnostics TestsQuit System Diagnostics Tests Subtests Error MessagesWhy Run a RAM Test? RAM Test Group System Set Test Group Why Run a System Set Test? Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Mouse Test Why Run a Serial/Infrared Ports Test? Hard-Disk Drives Non-SCSI Test GroupSerial/Infrared Ports Test Group Parallel Ports Test Group Why Run a Parallel Ports Test? Scsi Devices Test Group Why Run a Scsi Devices Test? Troubleshooting the Monitor Run the system diagnostics softwareChecking the Equipment Troubleshooting I/O Ports Troubleshooting the Keyboard Check the contents of the start-up files Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Change the setting for the Serial Port 1, Serial Troubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceAttempt another print operation on the parallel printer Safety First-For You and the Computer Checking Inside the ComputerRemoving and Replacing the Computer Covers Keylocks on the Computer’s Back Panel Removing the Computer Covers Removing the Computer Covers Replacing the Computer Covers Removing the Front Bezel Inside the ChassisRemove the computer covers Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet Computer Check all the board and card connections in the computer Troubleshooting a Damaged ComputerTroubleshooting the Battery Let the computer dry for at least 24 hours Replace the battery Troubleshooting Power Supply ProblemsReplacing a Power Supply Reseat the battery in its socket. Is the problem resolved? Check the cable connections listed in Table Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Slide the power supply out of the chassis see Fig- ure Replacing a Cooling Fan Troubleshooting Expansion Cards Correct the system board’s configuration jumper settings Reseat the expansion cards in their connectors Turn on the system, including any attached peripherals Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Enter the System Setup program to check Reseat the DIMMs in their sockets Troubleshooting the Video Subsystem Troubleshooting the System Board Check the system-board configuration jumpersRemove the video expansion card, and repeat steps 11 Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Subsystem Diskette-Drive Subsystem Troubleshooting Check the diskette drive cablingRepeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk Drives Scsi Hard-Disk Drive Troubleshooting Page System Board Features Installing System Board Options Expansion Cards Expansion Cards Installing an Expansion Card Removing an Expansion CardConnect any cables that should be attached to the card Memory Upgrade Kits Dimm Installation GuidelinesAdding Memory Sample Dimm Configurations Performing a Memory Upgrade Installing DIMMs Remove the microprocessor chip from the socket Remove the heat sink Unpack the new microprocessor Install the microprocessor chip in the socket see Figure Replace the microprocessor securing clip Installing the Microprocessor Chip Replacing the Battery Press F2 to enter the System Setup program,Egories match the new system configuration 11. Battery Removal Remove the batteryPage External Drive Bay Hardware Installing Drives in the External Bays Connecting the Drive Before You BeginRemoving and Replacing Front-Panel Inserts Scsi Configuration Information Installing Scsi Devices in the External Bays Prepare the drive for installation Installing a Scsi Device Remove the computer covers and front bezel Attaching Drive Rails Configure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays 10-1 Installing Drives in the Internal Bays Removing and Installing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive Configuration Removing a Scsi Hard-Disk Drive Remove the hard-disk drive Scsi Hard-Disk Drive Indicator Patterns Remove the Ultra/Wide Scsi cable from the computer Remove the computer cover Backplane Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DevicePage Help Tools Run the diagnostics for the Dell systemGetting Help Technical Assistance System Documentation World Wide Web on the InternetHelp Tools TechFax Service Commercial Online ServicesDell Diagnostics Program AutoTech Service Automated Order-Status System Problems With an OrderTechnical Support Service Product Information Dell Contact Numbers Returning Items for Warranty Repair or Credit International Dialing Codes Belgium Dell Contact NumbersAustralia Austria Czech Republic Canada Germany DenmarkFinland France Korea IrelandItaly Japan Netherlands LuxembourgMalaysia Mexico Singapore New ZealandNorway Poland Switzerland Sweden Austin, Texas Getting Help Before You Call Diagnostics Checklist Diagnostics Checklist Video Hardware Test Appendix B Diagnostic Video TestsText Mode Character Test Video Memory Test Character Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 x Text Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages Test 640 x 480 2-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 350 16-Color Graphics Mode Screen Color Palettes Test Jumpers and Switches SwitchesJumpers Jumpered Unjumpered Reserved do not change System Board Labels Table C-2. System Board Connectors and Sockets Disabling a Forgotten Password Table C-3. Scsi Backplane Board ConnectorsRemove the jumper plug from the Pswd jumper Page Der Telekommunikation Abbreviations and Acronyms DS/DD MBR Verband Deutscher Elektro