Dell 4100/180, 4100/200 instruction

9.Reseat the cable connectors, reconnect the com- puter and peripherals to their AC power sources, and turn them on.

Is the problem resolved?

Yes. The cable connections were faulty. You have fixed the problem.

No. Go to step 10.

10.Partition and logically format the hard-disk drive. If possible, restore the files to the drive.

To partition and logically format the drive, see the documentation for the computer’s operating system.

Is the problem resolved?

Yes. The hard-disk drive format was corrupted. You have fixed the problem.

No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.

7-20 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide

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Dell 4100/180, 4100/200 manual

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Protecting Against Electrostatic Discharge Safety InstructionsWhen Working Inside the Computer When Using the Computer System About This Guide Preface Typographical Conventions Other Documentation You May NeedNotational Conventions Example del drive pathfilename /p Examples autoexec.bat and c\windowsPage Introduction Page Is the computer wet or damaged? Checking the BasicsBacking Up Files Basic Checks Run the system diagnostics as described in Chap- ter Checking Connections and Switches Back Panel Features Is the keyboard operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the monitor operating properly? Yes. Go to step Is the mouse or printer operating properly? Boot Routine IndicationsLook and Listen Eisa Configuration Utility System Setup Program System Messages Messages and Codes System Messages Guide Speed detected is not System Beep Codes System Beep Codes Diagnostics Messages Dell HIP Alert Log Messages Alert Log Messages From the Dell HIP Program An ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Error Messages Finding Software SolutionsInstalling and Configuring Software Using Software Avoiding Interrupt Assignment Conflicts Input ErrorsDefault IRQ Line Assignments Program Conflicts When to Use the System Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics Ties category Starting the System DiagnosticsFrom the Main Menu, select the RUN System System Diagnostics Screen How to Use the System Diagnostics Select How to Use the MenuMain Menu Categories Run Run Under Subtest Subtest Option Parameters Options Pause for User Response Key-Help Test LimitsAbout Quit Tests in the System DiagnosticsSystem Diagnostics Tests System Diagnostics Tests Subtests Error MessagesWhy Run a RAM Test? RAM Test Group System Set Test Group Why Run a System Set Test? Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Mouse Test Serial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Hard-Disk Drives Non-SCSI Test Group Parallel Ports Test Group Why Run a Parallel Ports Test? Scsi Devices Test Group Why Run a Scsi Devices Test? Checking the Equipment Troubleshooting the MonitorRun the system diagnostics software Troubleshooting I/O Ports Troubleshooting the Keyboard Check the contents of the start-up files Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Change the setting for the Serial Port 1, Serial Attempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Removing and Replacing the Computer Covers Safety First-For You and the ComputerChecking Inside the Computer Keylocks on the Computer’s Back Panel Removing the Computer Covers Removing the Computer Covers Replacing the Computer Covers Remove the computer covers Removing the Front BezelInside the Chassis Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet Computer Check all the board and card connections in the computer Troubleshooting a Damaged ComputerTroubleshooting the Battery Let the computer dry for at least 24 hours Replace the battery Troubleshooting Power Supply ProblemsReplacing a Power Supply Reseat the battery in its socket. Is the problem resolved? Check the cable connections listed in Table Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Slide the power supply out of the chassis see Fig- ure Replacing a Cooling Fan Troubleshooting Expansion Cards Correct the system board’s configuration jumper settings Reseat the expansion cards in their connectors Turn on the system, including any attached peripherals Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Enter the System Setup program to check Reseat the DIMMs in their sockets Troubleshooting the Video Subsystem Remove the video expansion card, and repeat steps 11 Troubleshooting the System BoardCheck the system-board configuration jumpers Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Subsystem Repeat steps 1 and 2, and remove all expansion cards Diskette-Drive Subsystem TroubleshootingCheck the diskette drive cabling Troubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk Drives Scsi Hard-Disk Drive Troubleshooting Page System Board Features Installing System Board Options Expansion Cards Expansion Cards Connect any cables that should be attached to the card Installing an Expansion CardRemoving an Expansion Card Adding Memory Memory Upgrade KitsDimm Installation Guidelines Sample Dimm Configurations Performing a Memory Upgrade Installing DIMMs Remove the microprocessor chip from the socket Remove the heat sink Unpack the new microprocessor Install the microprocessor chip in the socket see Figure Replace the microprocessor securing clip Installing the Microprocessor Chip Egories match the new system configuration Replacing the BatteryPress F2 to enter the System Setup program, 11. Battery Removal Remove the batteryPage External Drive Bay Hardware Installing Drives in the External Bays Removing and Replacing Front-Panel Inserts Connecting the DriveBefore You Begin Scsi Configuration Information Installing Scsi Devices in the External Bays Prepare the drive for installation Installing a Scsi Device Remove the computer covers and front bezel Attaching Drive Rails Configure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays 10-1 Installing Drives in the Internal Bays Removing and Installing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive Configuration Removing a Scsi Hard-Disk Drive Remove the hard-disk drive Scsi Hard-Disk Drive Indicator Patterns Remove the Ultra/Wide Scsi cable from the computer Remove the computer cover Backplane Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DevicePage Help Tools Run the diagnostics for the Dell systemGetting Help Technical Assistance Help Tools System DocumentationWorld Wide Web on the Internet TechFax Service Commercial Online ServicesDell Diagnostics Program AutoTech Service Automated Order-Status System Problems With an OrderTechnical Support Service Product Information Dell Contact Numbers Returning Items for Warranty Repair or Credit International Dialing Codes Belgium Dell Contact NumbersAustralia Austria Czech Republic Canada Germany DenmarkFinland France Korea IrelandItaly Japan Netherlands LuxembourgMalaysia Mexico Singapore New ZealandNorway Poland Switzerland Sweden Austin, Texas Getting Help Before You Call Diagnostics Checklist Diagnostics Checklist Video Hardware Test Appendix B Diagnostic Video TestsText Mode Character Test Video Memory Test Character Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 x Table B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Graphics Mode Test Text Mode Pages Test 640 x 480 2-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 350 16-Color Graphics Mode Screen Color Palettes Test Jumpers Jumpers and SwitchesSwitches Jumpered Unjumpered Reserved do not change System Board Labels Table C-2. System Board Connectors and Sockets Remove the jumper plug from the Pswd jumper Disabling a Forgotten PasswordTable C-3. Scsi Backplane Board Connectors Page Der Telekommunikation Abbreviations and Acronyms DS/DD MBR Verband Deutscher Elektro