Dell 4100/180 manual Problems With an Order, Product Information, Automated Order-Status System

You can use the BBS to do the following:

•Send questions to a Dell technician

•Request a follow-up call or leave a message for a Dell technical support specialist

•Order parts

•Download basic input/output system (BIOS) and video driver upgrades

•Download updates

For the BBS telephone number, see “Dell Contact Num- bers” found later in this chapter.

NOTE: The TechConnect BBS is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.

Technical Support Service

Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week, for the life of the system. At any hour of any day, a Dell tech- nical expert is ready with the answers to your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usu- ally in less than ten minutes. When you call, our experts can refer to records we keep on your specific Dell system to better understand your particular question. Our tech- nical support staff use computer-based diagnostics to provide fast, accurate answers to your questions.

If possible, turn the system on before you call Dell and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other trou- bleshooting steps possible only at the computer itself.

Make sure the computer’s system documentation is avail- able. You should also have a flat-blade screwdriver or a quarter-inch nut driver available.

WARNING: If you need to remove the computer covers, be sure to first disconnect the computer sys- tem’s power and modem cables from all electrical outlets.

To contact Dell’s technical support service, call the num- ber for your country as listed in “Dell Contact Numbers” found later in this chapter. (For information about receiv- ing technical assistance in the U.K., refer to the Placing a Service Call card that came with the computer.)

NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information.

Problems With an Order

If you have a problem with an order, such as missing parts, wrong parts, or incorrect billing, contact Dell Com- puter Corporation for customer assistance. Have the invoice or packing slip handy when you call. For the tele- phone number to call, see “Dell Contact Numbers” found later in this chapter.

Product Information

If you need information about additional products avail- able from Dell Computer Corporation, or if you would like to place an order, a sales specialist will be glad to help. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.

11-4 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide