System Documentation, Help Tools | Dell 4100/180, 4100/200 instruction

may want to perform, and the tool(s) you can use for help. Each tool is described later in this section.

Table 11-1. Help Tools

Subject or Task	Tool

BIOS revisions

Frequently asked questions

Information about Dell, its products, and its services

Installation instructions

Interrupt maps

Ordering parts

Software update information

System board layouts

Technical notes on system compatibility and revisions

Technical training class information

Technical specifications

Troubleshooting, step-by-step instructions

Unresolved problems requiring assistance from a Dell technician

TechConnect BBS

AutoTech service

TechFax service, World Wide Web on the Internet

Installation and Troubleshooting Guide, technical support service, AutoTech service

TechFax service

Technical support service, TechConnect BBS

TechFax service

TechFax service, Installation and Troubleshooting Guide

TechFax service

TechFax service

TechFax service, User’s Guide

Installation and Troubleshooting Guide, Dell system diag- nostics, AutoTech service

Technical support service, TechConnect BBS

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list.

System Documentation

The system documentation shipped with the system includes information about installing hardware, software support utilities, and video drivers and about using the System Setup program.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses:

•World Wide Web http://www.dell.com/

•Anonymous FTP ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service support@dell.com

•Electronic Quote Service sales@dell.com

•Electronic Information Service info@dell.com

11-2 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide

Image 101

Dell 4100/180, 4100/200 manual System Documentation, World Wide Web on the Internet, Help Tools

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Protecting Against Electrostatic Discharge Safety InstructionsWhen Working Inside the Computer When Using the Computer System About This Guide Preface Typographical Conventions Other Documentation You May NeedNotational Conventions Example del drive pathfilename /p Examples autoexec.bat and c\windowsPage Introduction Page Backing Up Files Checking the BasicsBasic Checks Is the computer wet or damaged? Run the system diagnostics as described in Chap- ter Checking Connections and Switches Back Panel Features Turn on the system Reconnect the system to AC powerIs the monitor operating properly? Yes. Go to step Is the keyboard operating properly? Yes. Go to step Is the mouse or printer operating properly? Boot Routine IndicationsLook and Listen Eisa Configuration Utility System Setup Program System Messages Messages and Codes System Messages Guide Speed detected is not System Beep Codes System Beep Codes Diagnostics Messages Dell HIP Alert Log Messages Alert Log Messages From the Dell HIP Program An ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Installing and Configuring Software Finding Software SolutionsUsing Software Error Messages Default IRQ Line Assignments Input ErrorsProgram Conflicts Avoiding Interrupt Assignment Conflicts When to Use the System Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics Ties category Starting the System DiagnosticsFrom the Main Menu, select the RUN System System Diagnostics Screen How to Use the System Diagnostics Main Menu Categories How to Use the MenuRun Select Run Under Subtest Subtest Option Parameters Options Pause for User Response Key-Help Test LimitsAbout Quit Tests in the System DiagnosticsSystem Diagnostics Tests System Diagnostics Tests Why Run a RAM Test? Error MessagesRAM Test Group Subtests System Set Test Group Why Run a System Set Test? Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Why Run a Diskette Drives Test? Why Run the Mouse Test?Mouse Test Diskette Drives Test Group Serial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Hard-Disk Drives Non-SCSI Test Group Parallel Ports Test Group Why Run a Parallel Ports Test? Scsi Devices Test Group Why Run a Scsi Devices Test? Checking the Equipment Troubleshooting the MonitorRun the system diagnostics software Troubleshooting I/O Ports Troubleshooting the Keyboard Enter the System Setup program, and check Troubleshooting the Basic I/O FunctionsChange the setting for the Serial Port 1, Serial Check the contents of the start-up files Attempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Removing and Replacing the Computer Covers Safety First-For You and the ComputerChecking Inside the Computer Keylocks on the Computer’s Back Panel Removing the Computer Covers Removing the Computer Covers Replacing the Computer Covers Remove the computer covers Removing the Front BezelInside the Chassis Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet Computer Troubleshooting the Battery Troubleshooting a Damaged ComputerLet the computer dry for at least 24 hours Check all the board and card connections in the computer Replacing a Power Supply Troubleshooting Power Supply ProblemsReseat the battery in its socket. Is the problem resolved? Replace the battery Troubleshooting Power Cable Connections Troubleshooting a Cooling FanSlide the power supply out of the chassis see Fig- ure Check the cable connections listed in Table Replacing a Cooling Fan Troubleshooting Expansion Cards Correct the system board’s configuration jumper settings Reseat the expansion cards in their connectors Run the RAM Test Group in the system diagnostics Troubleshooting System MemoryEnter the System Setup program to check Turn on the system, including any attached peripherals Reseat the DIMMs in their sockets Troubleshooting the Video Subsystem Remove the video expansion card, and repeat steps 11 Troubleshooting the System BoardCheck the system-board configuration jumpers Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Subsystem Repeat steps 1 and 2, and remove all expansion cards Diskette-Drive Subsystem TroubleshootingCheck the diskette drive cabling Troubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk Drives Scsi Hard-Disk Drive Troubleshooting Page System Board Features Installing System Board Options Expansion Cards Expansion Cards Connect any cables that should be attached to the card Installing an Expansion CardRemoving an Expansion Card Adding Memory Memory Upgrade KitsDimm Installation Guidelines Sample Dimm Configurations Performing a Memory Upgrade Installing DIMMs Remove the microprocessor chip from the socket Remove the heat sink Unpack the new microprocessor Install the microprocessor chip in the socket see Figure Replace the microprocessor securing clip Installing the Microprocessor Chip Egories match the new system configuration Replacing the BatteryPress F2 to enter the System Setup program, 11. Battery Removal Remove the batteryPage External Drive Bay Hardware Installing Drives in the External Bays Removing and Replacing Front-Panel Inserts Connecting the DriveBefore You Begin Scsi Configuration Information Installing Scsi Devices in the External Bays Prepare the drive for installation Installing a Scsi Device Remove the computer covers and front bezel Attaching Drive Rails Configure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays 10-1 Installing Drives in the Internal Bays Removing and Installing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive Configuration Removing a Scsi Hard-Disk Drive Remove the hard-disk drive Scsi Hard-Disk Drive Indicator Patterns Remove the Ultra/Wide Scsi cable from the computer Remove the computer cover Backplane Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DevicePage Getting Help Run the diagnostics for the Dell systemTechnical Assistance Help Tools Help Tools System DocumentationWorld Wide Web on the Internet Dell Diagnostics Program Commercial Online ServicesAutoTech Service TechFax Service Technical Support Service Problems With an OrderProduct Information Automated Order-Status System Dell Contact Numbers Returning Items for Warranty Repair or Credit International Dialing Codes Australia Dell Contact NumbersAustria Belgium Czech Republic Canada Finland DenmarkFrance Germany Italy IrelandJapan Korea Malaysia LuxembourgMexico Netherlands Norway New ZealandPoland Singapore Switzerland Sweden Austin, Texas Getting Help Before You Call Diagnostics Checklist Diagnostics Checklist Text Mode Character Test Appendix B Diagnostic Video TestsVideo Memory Test Video Hardware Test Character Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 x Table B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Graphics Mode Test Text Mode Pages Test 640 x 200 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 350 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode Screen Color Palettes Test Jumpers Jumpers and SwitchesSwitches Jumpered Unjumpered Reserved do not change System Board Labels Table C-2. System Board Connectors and Sockets Remove the jumper plug from the Pswd jumper Disabling a Forgotten PasswordTable C-3. Scsi Backplane Board Connectors Page Der Telekommunikation Abbreviations and Acronyms DS/DD MBR Verband Deutscher Elektro