Dell 4100/200, 4100/180 manual Returning Items for Warranty Repair or Credit, Dell Contact Numbers

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.

2.Include a copy of the invoice and a letter describ- ing the reason for the return.

3.Include a copy of the Diagnostics Checklist indi- cating the tests you have run and any error messages reported by the Dell diagnostics.

4.Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit.

5.Pack the equipment to be returned in the original (or equivalent) packing materials.

Include return shipping expenses. You are respon- sible for insuring any product returned, and you assume the risk of loss during shipment to Dell Com- puter Corporation. Collect on delivery (C.O.D.) packages are not accepted.

Dell Contact Numbers

When you need to contact Dell, use the telephone num- bers and codes provided in Tables 11-2 and 11-3. Table 11-2 provides the various codes required to make long-distance and international calls. Table 11-3 provides local telephone numbers, area codes, and toll-free num- bers, if applicable, for each department or service available in various countries around the world. If you are making a direct-dialed call to a location outside of

your local telephone service area, determine which codes to use (if any) in Table 11-2 in addition to the local num- bers provided in Table 11-3. For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France fol- lowed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the fol- lowing illustration.

19		44		1344		________
International			Country
					City Code	Local
Access Code			Code			Number
					(Bracknell)
	(in France)		(for U.K.)

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration.

16 1		________
	Area Code
		Local
(for Paris from
		Number
	outside Paris)

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assis- tance in determining which codes to use, contact a local or an international operator.

NOTE: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Getting Help 11-5