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Dell 4100/180, 4100/200 manual

Models: 4100/200 4100/180

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8-12 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide

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Dell 4100/180, 4100/200 manual

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Protecting Against Electrostatic Discharge Safety InstructionsWhen Working Inside the Computer When Using the Computer System About This Guide PrefaceTypographical Conventions Other Documentation You May NeedNotational Conventions Example del drive pathfilename /p Examples autoexec.bat and c\windowsPage Introduction Page Is the computer wet or damaged? Checking the BasicsBacking Up Files Basic ChecksRun the system diagnostics as described in Chap- ter Checking Connections and SwitchesBack Panel Features Is the keyboard operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the monitor operating properly? Yes. Go to stepIs the mouse or printer operating properly? Boot Routine IndicationsLook and Listen Eisa Configuration Utility System Setup ProgramSystem Messages Messages and CodesSystem Messages Guide Speed detected is not System Beep Codes System Beep CodesDiagnostics Messages Dell HIP Alert Log Messages Alert Log Messages From the Dell HIP ProgramAn ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Error Messages Finding Software SolutionsInstalling and Configuring Software Using SoftwareAvoiding Interrupt Assignment Conflicts Input ErrorsDefault IRQ Line Assignments Program ConflictsWhen to Use the System Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics Ties category Starting the System DiagnosticsFrom the Main Menu, select the RUN System System Diagnostics Screen How to Use the System DiagnosticsSelect How to Use the MenuMain Menu Categories RunRun Under Subtest SubtestOption Parameters OptionsPause for User Response Key-Help Test LimitsAbout Quit Tests in the System DiagnosticsSystem Diagnostics Tests System Diagnostics Tests Subtests Error MessagesWhy Run a RAM Test? RAM Test GroupSystem Set Test Group Why Run a System Set Test?Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Mouse TestSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Hard-Disk Drives Non-SCSI Test Group Parallel Ports Test Group Why Run a Parallel Ports Test?Scsi Devices Test Group Why Run a Scsi Devices Test?Checking the Equipment Troubleshooting the MonitorRun the system diagnostics software Troubleshooting I/O Ports Troubleshooting the KeyboardCheck the contents of the start-up files Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Change the setting for the Serial Port 1, SerialAttempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Removing and Replacing the Computer Covers Safety First-For You and the ComputerChecking Inside the Computer Keylocks on the Computer’s Back Panel Removing the Computer CoversRemoving the Computer Covers Replacing the Computer CoversRemove the computer covers Removing the Front BezelInside the Chassis Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet ComputerCheck all the board and card connections in the computer Troubleshooting a Damaged ComputerTroubleshooting the Battery Let the computer dry for at least 24 hoursReplace the battery Troubleshooting Power Supply ProblemsReplacing a Power Supply Reseat the battery in its socket. Is the problem resolved?Check the cable connections listed in Table Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Slide the power supply out of the chassis see Fig- ureReplacing a Cooling Fan Troubleshooting Expansion CardsCorrect the system board’s configuration jumper settings Reseat the expansion cards in their connectorsTurn on the system, including any attached peripherals Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Enter the System Setup program to checkReseat the DIMMs in their sockets Troubleshooting the Video SubsystemRemove the video expansion card, and repeat steps 11 Troubleshooting the System BoardCheck the system-board configuration jumpers Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive SubsystemRepeat steps 1 and 2, and remove all expansion cards Diskette-Drive Subsystem TroubleshootingCheck the diskette drive cabling Troubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk DrivesScsi Hard-Disk Drive Troubleshooting Page System Board Features Installing System Board OptionsExpansion Cards Expansion CardsConnect any cables that should be attached to the card Installing an Expansion CardRemoving an Expansion Card Adding Memory Memory Upgrade KitsDimm Installation Guidelines Sample Dimm Configurations Performing a Memory UpgradeInstalling DIMMs Remove the microprocessor chip from the socket Remove the heat sinkUnpack the new microprocessor Install the microprocessor chip in the socket see FigureReplace the microprocessor securing clip Installing the Microprocessor ChipEgories match the new system configuration Replacing the BatteryPress F2 to enter the System Setup program, 11. Battery Removal Remove the batteryPage External Drive Bay Hardware Installing Drives in the External BaysRemoving and Replacing Front-Panel Inserts Connecting the DriveBefore You Begin Scsi Configuration Information Installing Scsi Devices in the External BaysPrepare the drive for installation Installing a Scsi DeviceRemove the computer covers and front bezel Attaching Drive RailsConfigure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays 10-1 Installing Drives in the Internal BaysRemoving and Installing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive ConfigurationRemoving a Scsi Hard-Disk Drive Remove the hard-disk drive Scsi Hard-Disk Drive Indicator PatternsRemove the Ultra/Wide Scsi cable from the computer Remove the computer coverBackplane Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DevicePage Help Tools Run the diagnostics for the Dell systemGetting Help Technical AssistanceHelp Tools System DocumentationWorld Wide Web on the Internet TechFax Service Commercial Online ServicesDell Diagnostics Program AutoTech ServiceAutomated Order-Status System Problems With an OrderTechnical Support Service Product InformationDell Contact Numbers Returning Items for Warranty Repair or CreditInternational Dialing Codes Belgium Dell Contact NumbersAustralia AustriaCzech Republic CanadaGermany DenmarkFinland FranceKorea IrelandItaly JapanNetherlands LuxembourgMalaysia MexicoSingapore New ZealandNorway PolandSwitzerland SwedenAustin, Texas Getting Help Before You Call Diagnostics ChecklistDiagnostics Checklist Video Hardware Test Appendix B Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Graphics Mode Test Text Mode Pages Test640 x 480 2-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 350 16-Color Graphics Mode ScreenColor Palettes Test Jumpers Jumpers and SwitchesSwitches Jumpered Unjumpered Reserved do not change System Board Labels Table C-2. System Board Connectors and SocketsRemove the jumper plug from the Pswd jumper Disabling a Forgotten PasswordTable C-3. Scsi Backplane Board Connectors Page Der Telekommunikation Abbreviations and AcronymsDS/DD MBR Verband Deutscher Elektro