Dell 4100/180 Troubleshooting the System Board, Check the system-board configuration jumpers

4.Check the system-board configuration jumpers.

See Table C-1 for a list of the system board jumpers and their settings.

Is the on-board video jumper set correctly? Yes. Go to step 9.

No. Go to step 5.

5.Correct the configuration jumper setting on the system board.

6.Replace the left computer cover, and reconnect the system to AC power.

7.Run the Video Test Group again. Is the problem resolved?

Yes. The on-board video jumper was set incorrectly. You have fixed the problem.

No. Go to step 8.

8.Turn off the system, disconnect it from AC power, and remove the left computer cover.

9.Determine whether a video expansion card is installed.

Is a video expansion card installed? Yes. Go to step 10.

No. The built-in video controller is faulty. Go to step 11.

10.Remove the video expansion card, and repeat steps 11 and 12.

Do the tests complete successfully?

Yes. The video expansion card is faulty. See Chap- ter 11, “Getting Help,” for instructions on obtaining technical assistance.

No. Go to step 11.

11.See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.

Troubleshooting the System Board

A system board problem can result from a defective sys- tem board component, a faulty power supply, or a defective component connected to the system board. If an error message indicates a system board problem, follow these steps to find the problem:

1.Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources.

2.Remove the left computer cover.

See “Removing the Computer Covers” found earlier in this chapter.

CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide.

3.Remove all expansion cards except the hard-disk drive controller card and the video expansion card (if they are installed).

4.Replace the left computer cover, reconnect the system to AC power, and turn it on.

5.For any EISA and ISA expansion cards, start the EISA Configuration Utility, and update the con- figuration information.

See Chapter 5, “Using the EISA Configuration Util- ity,” in the system User’s Guide for instructions.

6.Enter the System Setup program, and update the system configuration information.

See Chapter 4, “Using the System Setup Program,” in the User’s Guide for instructions.

7.Run the System Set Test Group in the system diagnostics.

See Chapter 5, “Running the System Diagnostics.” Do the tests complete successfully?

Yes. Go to step 8. No. Go to step 12.

7-14 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide