Getting Help | Dell 4100/200, 4100/180 guide

Getting Help 11-15

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Dell 4100/200, 4100/180 manual Getting Help

Contents

167$//$7,21$17528%/6+227,1**8 167$//$7,21$17528%/6+227,1**8 Page Safety Instructions When Working Inside the ComputerProtecting Against Electrostatic Discharge When Using the Computer System Preface About This Guide Other Documentation You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Example del drive pathfilename /pPage Introduction Page Basic Checks Checking the BasicsBacking Up Files Is the computer wet or damaged? Checking Connections and Switches Run the system diagnostics as described in Chap- ter Back Panel Features Is the monitor operating properly? Yes. Go to step Reconnect the system to AC powerTurn on the system Is the keyboard operating properly? Yes. Go to step Boot Routine Indications Look and ListenIs the mouse or printer operating properly? System Setup Program Eisa Configuration Utility Messages and Codes System Messages System Messages Guide Speed detected is not System Beep Codes System Beep Codes Diagnostics Messages Alert Log Messages From the Dell HIP Program Dell HIP Alert Log Messages An ECC error has occurred in sys Scsi Hard-Disk Drive Indicator Codes Scsi Hard-Disk Drive Indicator Patterns Using Software Finding Software SolutionsInstalling and Configuring Software Error Messages Program Conflicts Input ErrorsDefault IRQ Line Assignments Avoiding Interrupt Assignment Conflicts Running the System Diagnostics Features of the System DiagnosticsWhen to Use the System Diagnostics Starting the System Diagnostics From the Main Menu, select the RUN SystemTies category How to Use the System Diagnostics System Diagnostics Screen Run How to Use the MenuMain Menu Categories Select Subtest Run Under Subtest Options Option Parameters Pause for User Response Test Limits AboutKey-Help Tests in the System Diagnostics System Diagnostics TestsQuit System Diagnostics Tests RAM Test Group Error MessagesWhy Run a RAM Test? Subtests Why Run a System Set Test? System Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Why Run a Diskette Drives Test? Diskette Drives Test Group Why Run a Serial/Infrared Ports Test? Hard-Disk Drives Non-SCSI Test GroupSerial/Infrared Ports Test Group Why Run a Parallel Ports Test? Parallel Ports Test Group Why Run a Scsi Devices Test? Scsi Devices Test Group Troubleshooting the Monitor Run the system diagnostics softwareChecking the Equipment Troubleshooting the Keyboard Troubleshooting I/O Ports Change the setting for the Serial Port 1, Serial Troubleshooting the Basic I/O FunctionsEnter the System Setup program, and check Check the contents of the start-up files Troubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceAttempt another print operation on the parallel printer Safety First-For You and the Computer Checking Inside the ComputerRemoving and Replacing the Computer Covers Removing the Computer Covers Keylocks on the Computer’s Back Panel Replacing the Computer Covers Removing the Computer Covers Removing the Front Bezel Inside the ChassisRemove the computer covers Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert Message Let the computer dry for at least 24 hours Troubleshooting a Damaged ComputerTroubleshooting the Battery Check all the board and card connections in the computer Reseat the battery in its socket. Is the problem resolved? Troubleshooting Power Supply ProblemsReplacing a Power Supply Replace the battery Slide the power supply out of the chassis see Fig- ure Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Check the cable connections listed in Table Troubleshooting Expansion Cards Replacing a Cooling Fan Reseat the expansion cards in their connectors Correct the system board’s configuration jumper settings Enter the System Setup program to check Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Turn on the system, including any attached peripherals Troubleshooting the Video Subsystem Reseat the DIMMs in their sockets Troubleshooting the System Board Check the system-board configuration jumpersRemove the video expansion card, and repeat steps 11 Troubleshooting the Diskette Drive Subsystem Checking the Diskette Drive Subsystem Diskette-Drive Subsystem Troubleshooting Check the diskette drive cablingRepeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error Codes Scsi Hard-Disk Drive Troubleshooting Page Installing System Board Options System Board Features Expansion Cards Expansion Cards Installing an Expansion Card Removing an Expansion CardConnect any cables that should be attached to the card Memory Upgrade Kits Dimm Installation GuidelinesAdding Memory Performing a Memory Upgrade Sample Dimm Configurations Installing DIMMs Remove the heat sink Remove the microprocessor chip from the socket Install the microprocessor chip in the socket see Figure Unpack the new microprocessor Installing the Microprocessor Chip Replace the microprocessor securing clip Replacing the Battery Press F2 to enter the System Setup program,Egories match the new system configuration Remove the battery 11. Battery RemovalPage Installing Drives in the External Bays External Drive Bay Hardware Connecting the Drive Before You BeginRemoving and Replacing Front-Panel Inserts Installing Scsi Devices in the External Bays Scsi Configuration Information Installing a Scsi Device Prepare the drive for installation Attaching Drive Rails Remove the computer covers and front bezel Configure the controller card if necessary Prepare the tape drive and controller card for installation Page Installing Drives in the Internal Bays Installing Drives in the Internal Bays 10-1 Scsi Hard-Disk Drive Configuration Removing and Installing a Scsi Hard-Disk Drive Removing a Scsi Hard-Disk Drive Scsi Hard-Disk Drive Indicator Patterns Remove the hard-disk drive Remove the computer cover Remove the Ultra/Wide Scsi cable from the computer Backplane Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk DrivesPage Technical Assistance Run the diagnostics for the Dell systemGetting Help Help Tools System Documentation World Wide Web on the InternetHelp Tools AutoTech Service Commercial Online ServicesDell Diagnostics Program TechFax Service Product Information Problems With an OrderTechnical Support Service Automated Order-Status System Returning Items for Warranty Repair or Credit Dell Contact Numbers International Dialing Codes Austria Dell Contact NumbersAustralia Belgium Canada Czech Republic France DenmarkFinland Germany Japan IrelandItaly Korea Mexico LuxembourgMalaysia Netherlands Poland New ZealandNorway Singapore Sweden Switzerland Austin, Texas Getting Help Diagnostics Checklist Before You Call Diagnostics Checklist Video Memory Test Appendix B Diagnostic Video TestsText Mode Character Test Video Hardware Test Character Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 x Text Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test 640 x 350 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode Screen Color Palettes Test Jumpers and Switches SwitchesJumpers Jumpered Unjumpered Reserved do not change Table C-2. System Board Connectors and Sockets System Board Labels Disabling a Forgotten Password Table C-3. Scsi Backplane Board ConnectorsRemove the jumper plug from the Pswd jumper Page Abbreviations and Acronyms Der Telekommunikation DS/DD MBR Verband Deutscher Elektro