DMP Electronics XR500 manual Common Keypad Messages, Message Meaning Possible Solutions

Appendix

23.13 Common Keypad Messages

There are several common keypad messages that the keypad displays to inform the technician and end‑user. The common messages are described below. Possible solutions are also provided.

Message	Meaning	Possible Solutions
	The user has attempted a door access for an	Change the user access areas if access to
INVALID AREA		the area is needed. If access is not needed,
	area they are not assigned.
		the user cannot enter the area.
INVALID CODE	The user code you entered is not recognized	Check the user code and try again.
	by the system.
INVALID PROFILE	A user attempted a function that is outside of	Check the user profile settings.
	the assigned profile.
INVALID TIME	A user code assigned to a specific schedule has	See Schedules and User Codes.
	entered outside of the valid schedule.
ENTER 2ND CODE	The area you are attempting to disarm or	A second and different user code must be
	access is a Two Man Area.	entered.
	The scheduled has expired but the area is not	Users still on the premise should arm the
CLOSING TIME		system or extend the schedule to a later
	armed.
		time.
	The system was not armed at its scheduled	Users still on the premise should arm the
LATE TO CLOSE		system or extend the schedule to a later
	closing time.
		time.
	A user assigned the anti-passback option has	The user must exit the area through the
		proper door. If not possible, your system
FAILED TO EXIT	attempted to re‑enter an area from which they
		administrator should select the Forgive
	did not exit properly.	option in the User Codes menu.
AC TROUBLE	The system is not getting proper power.	Check that all AC connections are good.
BATTERY TROUBLE	The battery is either low or missing.	Check that the battery connections are good
		and the battery is still good.
PHONE LINE 1	There is trouble with the phone line	Plug in the phone line.
TROUBLE	supervision.
		Make sure the J16 jumper is removed from
		the panel. Make sure there is not a short or
SYSTEM TROUBLE or	There is a problem with one or more	open condition on the green data wire to the
SERVICE REQUIRED	components in the system.	keypad. You may also need to check that all
		of the keypads and expansion modules on
		the bus are good.
		Wait a few moments for the system to
	The system is performing another task with a	complete the task. Make sure the J16
SYSTEM BUSY		jumper is not on the panel. If the message
	higher priority.
		displays for a long period of time, the
		processor could be locked up.
	There is not a supervised device on the bus.	Program a device to be supervised.
4-WIRE BUS TROUBLE	There is low voltage or an open yellow wire.	Make sure all wires are connected.
	Two devices share the same address.	Program one of the devices to a unique
		address.
	The panel has attempted to communicate	Verify your communication type, account
		number, and phone number. Make sure the
TRANSMIT FAIL	with the central station 10 times and has not
		telephone line is connected and working
	succeeded.
		properly.
NON-POLLED	The device is not set to DOOR, KEYPAD or	Program the device as DOOR, KEYPAD or
ADDRESS	FIRE in Device Setup during programming.	FIRE in Device Setup.
ENTER CODE (to	A lockout code has been programmed for the	Enter the lockout code.
enter Programming)	panel.
	The panel is unable to communicate with the	Verify the receiver is properly connected to
WIRELESS TROUBLE	wireless receiver.	the panel. Verify the correct House Code is
	The wireless receiver is missing.	programmed in System Options.
Digital Monitoring Products		XR500 Series Canadian Programming Guide

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