Technical Assistance | Dolphin Peripherals 9500 specification

Online Product Service and Repair Assistance

You can also access product service and repair assistance online at www.handheld.com.

Technical Assistance

If you need assistance installing or troubleshooting, please call your Distributor or the nearest Hand Held Products technical support office:

North America/Canada:

Telephone:	(800)	782-4263, option 4 (8 a.m. to 6 p.m. EST)
Fax number:	(315)	685-4960
E-mail:	natechsupport@handheld.com
América Latina:
Teléfono:	(800)	782-4263, opción 8, opción 3
Teléfono:	(704)	998-3998, opción 8, opción 3
E-mail:	latechsupport@handheld.com
Brasil
São Paulo
Teléfono:	Int+55 (11) 2178-0500
Fax:	Int+55 (11) 2178-0502
Rio de Janeiro
Teléfono:	Int+55 (21) 2178-0500
Fax:	Int+55 (21) 2178-0505
São Paulo and Rio de Janeiro
E-mail:	brtechsupport@handheld.com
México
Teléfono:	(800)	782-4263, opción 8, opción 3
Teléfono:	(704)	998-3998, opción 8, opción 3
E-mail:	latechsupport@handheld.com

Europe, Middle East, and Africa:

Telephone-

European Ofc: Int+31 (0) 40 79 99 393

U.K. Ofc: Int+44 1925 240055

E-mail: eutechsupport@handheld.com

Asia Pacific:
Telephone:	Int+852-3188-3485 or 2511-3050
E-mail:	aptechsupport@handheld.com

Online Technical Assistance

You can also access technical assistance online at www.handheld.com.

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Rev C

Dolphin® 9500 Series User’s Guide

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Dolphin Peripherals 9500 manual Online Product Service and Repair Assistance, Online Technical Assistance

Contents

User’s Guide Trademarks Disclaimer Table of Contents Settings Communications Wireless PAN Wpan Communications with Bluetooth Applications Dolphin Mobile Base Customer Support Dolphin 9500 Series User’s Guide Introduction Ergonomics Required Safety Labels Laser Safety Label Text Embedded Safety Information TextLocations Dolphin Parameter Specification Dolphin 9500 Series Batch TerminalDolphin 9500 Series Wlan or Wpan Radio Bluetooth 802.11b 802.11b and Bluetooth Dolphin 9500 Wwan RadioGSM and 802.11b GSM and Bluetooth GSM, Bluetooth, and 802.11bFCC Compliance Dolphin 9500 Series Batch Terminal RF, Regulatory, and Safety Agency Approvals for GSM Canadian ComplianceDolphin 9500 Terminal GSM R&TTE Compliance Statement Parameter Care and Cleaning of Dolphin 9500 Series Terminals MicrowavesFor European Community Users Waste Electrical and Electronic Equipment Information Getting Started Overview Dolphin 9500 Series Terminals Dolphin 9500 Series Models and Options Dolphin 9500 Series Peripherals Dolphin 9500 Series Accessories Image Engine Options and Specifications Dolphin 9500/9550 TerminalsDolphin 9501/9551 Terminals Bar Code Symbologies Supported Using the Dolphin Terminal for the First Time Unpack the Carton and Verify its Contents Charging with Dolphin Peripherals Before Initial UseTime to Charge Align the Screen Verify Imaging Verify DecodingSample Bar Codes Tap Start Demos Scan Demo Resetting the Terminal Suspend ModeSoft Reset Warm Boot Hard Reset Cold Boot Rev C System Features Wireless Radio OptionsHardware Overview Processor Front Panel Features LEDs DisplayScan Key Navigation Keys Back Panel Features Dolphin Battery/Battery Well Image Engine WindowSpeaker Hand Strap Attachment Scan Trigger Pistol Grip HandleWrist Lanyard Fastener Rubber Bumpers Stylus Side Panel Features IrDA PortSD Memory Audio Jack Bottom Panel Features Mechanical ConnectorPowering Out Dolphin 9501 and Dolphin Main Battery Pack Internal Backup BatteryManaging Battery Power Batteries Default Critical and Low Battery Points Setting Critical and Low Battery PointsStatus Notifications Checking Battery Power Guidelines for Battery Use and DisposalStoring Batteries Dolphin 9500 Series Technical Specifications Weight TemperatureTemperature Humidity Resistance Power Using Dolphin Mobile Computers Entering DataTouch Screen Command Bar Today ScreenNavigation Bar and Start Menu Pop-Up Menus Selecting Programs Using the Image Engine DecodingTo Decode a Bar Code Full-Area Imaging Dolphin 9500/9550 Scanning Position Options Dolphin 9501/9551 Scanning Position Options Capturing Images Taking an ImageHigh-Vis Aiming Pattern Uploading Images Using the Keyboards Using the Function Keys Using the Navigation Keys Using the Modifier Keys Name & Key Function ShiftCtrl and ALT Blue and Red Key Numeric/Alpha Keyboard Alpha Lock Key Alpha Key Alpha/Numeric Keyboard Number Lock NUM Key Full Alpha/Numeric Keyboard Key Combinations Adjusting the Backlight KeyboardDisplay Wireless Radios Communication OptionsIrDA Port Software Communication Programs Radio Driver Installation Using the Radio ManagerRadio Options Radio Combinations To Disable Radios Radio Manager WindowRadio Modes Using the Soft Input Panel SIP Using the SIP KeyboardUsing the Letter Recognizer Using the Block Recognizer Selecting Text Input Panel OptionsInput Method tab Word Completion tab Options tab Writing on the Screen Drawing on the ScreenTo Select Writing Status Icons Selecting a DrawingStatus Icon Meaning Notifications Finding and Organizing Information Settings Personal Tab System Tab Connections TabSystem Connections Personal Tab To Enable HotKeys ButtonsButton Assignments Available Applications Mic Volume Headset VolumeHeadset Control Stereo headphone Using System Settings Using File ExplorerUsing ActiveSync on the Desktop Tap Start Settings Personal tab Menus Start Menu tab Tap ActiveSync Explore System Tab AboutBacklight ClearType Tuner CPU Speed Main Tab Storage Card Tab Total storage cardStorage Card Power Battery TabLinks at the Bottom of the Memory Tabs Running Programs Tab Regional Settings Wireless TabAdvanced Tab Options below the tabs Rev C Remove Programs Tap the Remove Programs icon Screen Alignment TabClearType Tab UPhone Settings Default Font Size Largest Font SizeText Size Tab Zero-Config Wi-Fi Creating a Wireless Network ConnectionConnections Tab Server-Assigned IP Addresses Tap Start Settings Connections tab Connections Task tab Opening the Connections ManagerCreating an External Modem Connection to an ISP Task Tab Enter a name for the connection, such as My Connection Advanced Settings Port Settings TabGeneral Tab TCP/IP Tab Connecting to Your ISP Creating an External Modem Connection to Your WorkEstablishing Exceptions for Work URLs Servers Tab Setting up a Proxy Server Connection for Work Connections Tap Start Settings Connections tab Connections Setting Up a VPN Connection for Work Connections Connecting to a VPN Server Establishing Dialing Rules Dolphin 9500 Series User’s Guide Rev C Configuring Network Cards Using ActiveSync ConnectingInstalling Additional Software Communications Setting Up Your Desktop Computer RequirementsSynchronizing from Your Desktop Computer Synchronizing from the Terminal Adding Programs to the Terminal Using ActiveSync If the File is an InstallerExploring Your Terminal from the Desktop Computer If the File is Not an Installer Using Infrared Verify That the IrDA Port is EnabledIrDA Port Location on the Terminal Verify That Beam Settings Are Set to Receive TroubleshootingSending Information Receiving Information Dolphin 9500 Series User’s Guide Rev C Using an ISP Adding Programs Directly from the Internet Wireless LAN Wlan Communications with 802.11b Configuration Utilities802.11b Wireless Security Supplement Enabling the 802.11b Radio Driver 802.11b Settings Tap Start Settings System tab 802.11b SettingsStatus Icons Icon This icon means… Status Tab Config Tab To Add an Active Ssid to the Preferred Profile Table To Create a New Profile Authentication Tab Field Description AuthenticationEnable Algorithm Field Description Power Save Mode Preamble ModeTo Delete a Profile Advanced Tab Using the Status Icon Field Description Defaults802.11b Settings in the future About Tab Rev C 802.11b Wireless Security Supplement Required Network Configuration Information WorksheetsPlatforms Supported 802.1X Supplicant Protocol Support MD5 Worksheet Leap WorksheetTLS/SmartCard Worksheet Ttls Worksheet Peap Worksheet Icon Indicators Opening the ClientGray Orange Main Screen Port Status IconClient Menu Menu Item Tapping this item… Close Install Protocol View MenuExit Help Menu Status BarMenu Item Tapping this item… Configuring the Client Menu Item Description EnableDisable Port Menu Configuration Screens Client Configuration AreaAccessing the Client Configuration Area On this tab You… User Tab Field Description ProfileIdentity Tunneled authentication area Field Description Use certificateProtocol System Tab Port Settings Area Server Tab Wireless Networks Tab Field Description Protocol Settings Protocol TabDisplay EAP Renew IP address Adding a Wireless Network Configuration Profile Info Tab WEP Mgmt Tab WPA Settings Tab Field Description WPA ModeLogging PSK pass-phrase Installing Certificates with CertAdd Installing CertificatesAdvice and Workarounds Key to authenticate with AP Select Peer-to-Peer Group ad hoc mode and Do active scan Typical Message Exchange Using MD5 or TLS How 802.1X Works Typical Message Exchange Using Ttls and Peap Central User AdministrationBenefits Relative Merits of Authentication Protocols Dynamic Session Specific Wireless Encryption KeysCisco Leap Additional Advantages of Ttls and Peap Differences Between Protocols Rev C Wireless PAN Wpan Communications with Bluetooth Enabling the Bluetooth RadioSetting Up Your Bluetooth Card Assign COM Ports Discover Bluetooth Devices Bond With Discovered Devices Rev C Set Up Your Favorite Device View Device PropertiesTap Tools My Favorites Change Views Delete a Device From the Folder Bluetooth ActiveSync Turn Radio Transmitter ON/OFF Rev C Bluetooth LAN Access Rev C Obex Exchange Business Cards Send a Contact Send a File Browse Remote Device Prepare for File Transfer Dolphin 9500 Series User’s Guide Rev C Send/Receive Files or Folders Create a Folder Delete Files or Folders Refresh Remote ViewConnect/Disconnect Tap Device Connect Using the Dialer Enable File SharingExit Bluetooth File Explorer Receive Contact or File Using the Dialer Tap Start Settings System tab DialerAssign a Dialing Prefix Tap Start Contacts Get Connected Wizard Ericcson, Nokia 6210, NTT DoCoMo, Sony Phones Accept Motorola Timeport 270C, Nokia 3650/6310/7650/8910/8910i Dial Up Connection Uncheck Wait for dial tone before dialing. Tap Finish Automatic Connections for Motorola Timeport 270CAutomatic Connections for Nokia 3650/7650 Automatic Connections for Nokia 6310/8910/8910i Wireless WAN Wwan Communications with GSM/GPRS Enabling the GSM/GPRS RadioTri-Band Antenna Capabilities SIM Card Installation To Install a SIM CardSIM Card Requirements Volume Control Audio ModesKeyboard Combinations for Calls Handset Using uPhone Accessing uPhoneNavigation Bar Icons Icons and Bubble Messages Tap Call Answerphone to dial Using the Dialler Making a CallEntering a Phone Number Sending a Call Receiving a Call Answering a CallRejecting a Call Call Waiting Ending a Call Call WaitingPlacing the Current Call on Hold Making Conference Calls Dialler Menus TouchtonesTools Menu Settings Menu PhonebookSpeakerphone Mic mute Ringtone Configuration Tap Start Settings Personal tab Ringtones icon orWAV Files Previewing Tones Charging Ussd Call Log Tap Start Programs uPhone Call Log orDialed Exit Closes the Call Log UPhone Configuration Accessing uPhone ConfigurationTap Start Settings System tab uPhone icon Tab Windows General Tab Network Tab Divert Tab Not Diverted Bar Tab Card can be madeAll outgoing calls Bar all outgoing calls Not barred Messaging Tab Request Delivery Reports SMS Manager Opening the SMS ManagerInbox Tap Start Programs uPhone SMS Manager, or Sent Folder Outbox FolderSending an SMS Message Icons at the Top of the Message Screen Edit MenuIcon Description Select All Gprs Settings Configuring the Gprs ConnectionService Provider Information No ActiveSync Tap Manage existing connections Dolphin 9500 Series User’s Guide Rev C Rev C Applications CalendarTo Create an Appointment Using the Summary Screen Creating Meeting Requests Contacts To Schedule a MeetingTo Create a Contact Tasks To Search for Contacts To Create a Task Inbox To Create a NoteSynchronizing E-mail Messages Connecting Directly to an E-mail Server Using the Message ListReceiving Messages Composing Messages Managing E-mail Messages and FoldersActiveSync Accessing Pocket Internet Explorer Pocket Internet ExplorerBrowse the Internet on Your Terminal View Options Mobile Favorites FolderCreating and Synchronizing Mobile Favorites Using AvantGo Channels View Mobile Favorites and Channels on the TerminalTo Sign Up for AvantGo Tap the AvantGo Channels link Using Pocket Word Pocket WordCreating a Word File Typing Mode Drawing Mode Pocket Excel Creating an Excel FileTips for Working in Pocket Excel Windows Media Player for Pocket PC Setting Up an Account MSN Messenger Dolphin 9500 Series User’s Guide Rev C Pictures To begin, tap Start Programs Pictures Laser Engine Specifications Supported Bar Code SymbologiesDolphin 9501 and Dolphin Aiming Options Peripherals and Accessories Keyboard Options Dolphin 9501 Hardware Dolphin 9501 Side Panel Dolphin 9501 Back Panel Dolphin 9501 Hand Strap and Stylus Dolphin 9551 Hardware Dolphin 9551 Side Panel Dolphin 9551 Back Panel Rev C Dolphin HomeBase CommunicationsConvenient Storage Capacity Auxiliary Battery Well AUX Battery LEDDolphin HomeBase Parts and Functions Front Panel If using the serial port This color Means… Red DC Power JackRear Panel USB Port Powering the HomeBase HomeBase Serial Connector Charging the Main Battery To Power a Terminal and Charge its Main BatteryCharging a Spare Battery in the Auxiliary Battery Well Setting up the HomeBase for USB Communication To Install the HomeBase Using USBCommunications Equipment Requirements Setting up the Terminal for ActiveSync Communications Setting up the HomeBase for RS-232 Communications Connecting the Cables Setting up the Terminal for ActiveSync Communications Communicating with the Dolphin Terminal Verifying CommunicationVerifying Data Transfer Mounting the HomeBase Desk Mounting Wall Mounting Dolphin Mobile Base Mobile Base holds one terminal Mobile Base Parts and Functions Mounting BracketsComm LED color Indicates that… Red Orange Data is being sent at high data rates Power Supply Connector Bottom PanelRS-232 Communications Port Powering the Dolphin Terminal Charging the Dolphin Terminal Installing the Dolphin Mobile Base Mounting the Mobile BaseBack Panel and Brackets Back Panel Powering the Dolphin Mobile Base Brackets Setting the Mobile Base Up for Communications Connecting the CablesRS-232 Pin Configuration Mobile Base /Host Port Modem DB25 Mobile Base Serial Connector Configuring the Terminal for ActiveSync Communications Dolphin 9500 Series User’s Guide Rev C Rev C Dolphin ChargeBase Dolphin ChargeBase Parts and FunctionsTerminal Wells Dock LED Power Supply Back PanelCharge LEDs Supplying Power to the ChargeBase Inserting and Removing Terminals Charging Terminals in the ChargeBase Mounting the ChargeBase Using the DIN Rail Using the Wall Mount Kit Dolphin 9500 Series User’s Guide Rev C Rev C Dolphin QuadCharger CompatibilityCharging Process Dolphin QuadCharger Parts and Functions Top Panel Supplying Power to the QuadCharger Power Switch Inserting and Removing Battery Packs Charging Batteries in the QuadChargerRecommendations Using the Battery Analyzer To Analyze a Battery Mounting the QuadCharger Following graphic displays how mount a QuadCharger to a wall Troubleshooting Problem Issue Product Service and Repair Customer Support Online Product Service and Repair Assistance Technical AssistanceOnline Technical Assistance North America/Canada Limited Warranty How to Extend Your Warranty Rev C Keyboard Combinations General Windows Keyboard ShortcutsPress these keys To… Key Alpha/Numeric Keyboard Blue Key CombinationsKey Combination Function/Special Character Red Key Combinations Num Lock Key CombinationsKey/Key Combination Function/Special Character Key Numeric/Alpha Keyboard Alpha Mode Key Combinations Alpha + SFT + Key Full Alpha/Numeric Red Key Combinations Com Port Assignment Table SFT Key CombinationsPage Hand Held Products, Inc