Customer Support | Dolphin Peripherals 9500 guide

Chapter 16 - Customer Support

Product Service and Repair	16-1
Online Product Service and Repair Assistance	16-2
Technical Assistance	16-2
Online Technical Assistance	16-2
Limited Warranty	16-3
Appendix A - Keyboard Combinations
General Windows Keyboard Shortcuts	A-1
43-Key Alpha/Numeric Keyboard	A-2
Blue Key Combinations	A-2
Red Key Combinations	A-3
Num Lock Key Combinations	A-3
35-Key Numeric/Alpha Keyboard	A-4
Blue Key Combinations	A-4
Alpha Mode Key Combinations	A-5
56-Key Full Alpha/Numeric	A-6
Blue Key Combinations	A-6
Red Key Combinations	A-7
SFT Key Combinations	A-8
Com Port Assignment Table	A-8

Dolphin® 9500 Series User’s Guide

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Dolphin Peripherals 9500 manual Customer Support

Contents

User’s Guide Disclaimer Trademarks Table of Contents Settings Communications Wireless PAN Wpan Communications with Bluetooth Applications Dolphin Mobile Base Customer Support Dolphin 9500 Series User’s Guide Ergonomics Introduction Laser Safety Label Text Embedded Safety Information Text Required Safety LabelsLocations Dolphin Parameter Specification Dolphin 9500 Series Batch TerminalDolphin 9500 Series Wlan or Wpan Radio 802.11b Bluetooth 802.11b and Bluetooth Dolphin 9500 Wwan RadioGSM and 802.11b GSM, Bluetooth, and 802.11b GSM and BluetoothFCC Compliance Dolphin 9500 Series Batch Terminal Canadian Compliance RF, Regulatory, and Safety Agency Approvals for GSMDolphin 9500 Terminal GSM R&TTE Compliance Statement Parameter Microwaves Care and Cleaning of Dolphin 9500 Series TerminalsFor European Community Users Waste Electrical and Electronic Equipment Information Overview Getting Started Dolphin 9500 Series Models and Options Dolphin 9500 Series Terminals Dolphin 9500 Series Peripherals Dolphin 9500 Series Accessories Image Engine Options and Specifications Dolphin 9500/9550 TerminalsDolphin 9501/9551 Terminals Bar Code Symbologies Supported Unpack the Carton and Verify its Contents Using the Dolphin Terminal for the First Time Charging with Dolphin Peripherals Before Initial UseTime to Charge Align the Screen Verify Decoding Verify ImagingSample Bar Codes Tap Start Demos Scan Demo Suspend Mode Resetting the TerminalSoft Reset Warm Boot Hard Reset Cold Boot Rev C Wireless Radio Options System FeaturesHardware Overview Processor Front Panel Features Display LEDsScan Key Navigation Keys Dolphin Back Panel Features Image Engine Window Battery/Battery WellSpeaker Hand Strap Attachment Scan Trigger Pistol Grip HandleWrist Lanyard Fastener Stylus Rubber Bumpers IrDA Port Side Panel FeaturesSD Memory Audio Jack Mechanical Connector Bottom Panel FeaturesPowering Out Dolphin 9501 and Dolphin Internal Backup Battery Main Battery PackManaging Battery Power Batteries Default Critical and Low Battery Points Setting Critical and Low Battery PointsStatus Notifications Checking Battery Power Guidelines for Battery Use and DisposalStoring Batteries Dolphin 9500 Series Technical Specifications Temperature WeightTemperature Humidity Resistance Power Using Dolphin Mobile Computers Entering DataTouch Screen Command Bar Today ScreenNavigation Bar and Start Menu Selecting Programs Pop-Up Menus Decoding Using the Image EngineTo Decode a Bar Code Full-Area Imaging Dolphin 9501/9551 Scanning Position Options Dolphin 9500/9550 Scanning Position Options Taking an Image Capturing ImagesHigh-Vis Aiming Pattern Uploading Images Using the Keyboards Using the Navigation Keys Using the Function Keys Name & Key Function Shift Using the Modifier KeysCtrl and ALT Blue and Red Alpha Lock Key Alpha Key Numeric/Alpha Keyboard Number Lock NUM Key Alpha/Numeric Keyboard Key Combinations Key Full Alpha/Numeric Keyboard Adjusting the Backlight KeyboardDisplay Communication Options Wireless RadiosIrDA Port Software Communication Programs Using the Radio Manager Radio Driver InstallationRadio Options Radio Combinations To Disable Radios Radio Manager WindowRadio Modes Using the SIP Keyboard Using the Soft Input Panel SIPUsing the Letter Recognizer Using the Block Recognizer Selecting Text Input Panel OptionsInput Method tab Word Completion tab Options tab Writing on the Screen Drawing on the ScreenTo Select Writing Status Icons Selecting a DrawingStatus Icon Meaning Notifications Finding and Organizing Information Personal Tab System Tab Connections Tab SettingsSystem Connections Personal Tab Buttons To Enable HotKeysButton Assignments Available Applications Headset Volume Mic VolumeHeadset Control Stereo headphone Using File Explorer Using System SettingsUsing ActiveSync on the Desktop Tap Start Settings Personal tab Menus Start Menu tab Tap ActiveSync Explore About System TabBacklight ClearType Tuner Main Tab CPU Speed Storage Card Tab Total storage cardStorage Card Battery Tab PowerLinks at the Bottom of the Memory Tabs Running Programs Tab Wireless Tab Regional SettingsAdvanced Tab Options below the tabs Rev C Tap the Remove Programs icon Remove Programs Screen Alignment TabClearType Tab UPhone Settings Default Font Size Largest Font SizeText Size Tab Creating a Wireless Network Connection Zero-Config Wi-FiConnections Tab Server-Assigned IP Addresses Opening the Connections Manager Tap Start Settings Connections tab Connections Task tabCreating an External Modem Connection to an ISP Task Tab Enter a name for the connection, such as My Connection Port Settings Tab Advanced SettingsGeneral Tab TCP/IP Tab Creating an External Modem Connection to Your Work Connecting to Your ISPEstablishing Exceptions for Work URLs Servers Tab Tap Start Settings Connections tab Connections Setting up a Proxy Server Connection for Work Connections Setting Up a VPN Connection for Work Connections Connecting to a VPN Server Establishing Dialing Rules Dolphin 9500 Series User’s Guide Rev C Configuring Network Cards Connecting Using ActiveSyncInstalling Additional Software Communications Requirements Setting Up Your Desktop ComputerSynchronizing from Your Desktop Computer Synchronizing from the Terminal Adding Programs to the Terminal Using ActiveSync If the File is an InstallerExploring Your Terminal from the Desktop Computer If the File is Not an Installer Using Infrared Verify That the IrDA Port is EnabledIrDA Port Location on the Terminal Troubleshooting Verify That Beam Settings Are Set to ReceiveSending Information Receiving Information Dolphin 9500 Series User’s Guide Rev C Adding Programs Directly from the Internet Using an ISP Configuration Utilities Wireless LAN Wlan Communications with 802.11b802.11b Wireless Security Supplement Enabling the 802.11b Radio Driver Tap Start Settings System tab 802.11b Settings 802.11b SettingsStatus Icons Icon This icon means… Status Tab Config Tab To Add an Active Ssid to the Preferred Profile Table To Create a New Profile Field Description Authentication Authentication TabEnable Algorithm Preamble Mode Field Description Power Save ModeTo Delete a Profile Advanced Tab Field Description Defaults Using the Status Icon802.11b Settings in the future About Tab Rev C Required Network Configuration Information Worksheets 802.11b Wireless Security SupplementPlatforms Supported 802.1X Supplicant Protocol Support MD5 Worksheet Leap WorksheetTLS/SmartCard Worksheet Ttls Worksheet Peap Worksheet Opening the Client Icon IndicatorsGray Orange Port Status Icon Main ScreenClient Menu Menu Item Tapping this item… Close Install Protocol View MenuExit Help Menu Status BarMenu Item Tapping this item… Menu Item Description Enable Configuring the ClientDisable Port Menu Client Configuration Area Configuration ScreensAccessing the Client Configuration Area On this tab You… User Tab Field Description ProfileIdentity Tunneled authentication area Field Description Use certificateProtocol System Tab Server Tab Port Settings Area Wireless Networks Tab Protocol Tab Field Description Protocol SettingsDisplay EAP Renew IP address Profile Info Tab Adding a Wireless Network Configuration WEP Mgmt Tab Field Description WPA Mode WPA Settings TabLogging PSK pass-phrase Installing Certificates with CertAdd Installing CertificatesAdvice and Workarounds Select Peer-to-Peer Group ad hoc mode and Do active scan Key to authenticate with AP How 802.1X Works Typical Message Exchange Using MD5 or TLS Typical Message Exchange Using Ttls and Peap Central User AdministrationBenefits Dynamic Session Specific Wireless Encryption Keys Relative Merits of Authentication ProtocolsCisco Leap Additional Advantages of Ttls and Peap Differences Between Protocols Rev C Enabling the Bluetooth Radio Wireless PAN Wpan Communications with BluetoothSetting Up Your Bluetooth Card Assign COM Ports Discover Bluetooth Devices Bond With Discovered Devices Rev C Set Up Your Favorite Device View Device PropertiesTap Tools My Favorites Delete a Device From the Folder Change Views Turn Radio Transmitter ON/OFF Bluetooth ActiveSync Rev C Bluetooth LAN Access Rev C Exchange Business Cards Obex Send a Contact Send a File Prepare for File Transfer Browse Remote Device Dolphin 9500 Series User’s Guide Rev C Create a Folder Send/Receive Files or Folders Refresh Remote View Delete Files or FoldersConnect/Disconnect Tap Device Connect Enable File Sharing Using the DialerExit Bluetooth File Explorer Receive Contact or File Tap Start Settings System tab Dialer Using the DialerAssign a Dialing Prefix Tap Start Contacts Ericcson, Nokia 6210, NTT DoCoMo, Sony Phones Get Connected Wizard Motorola Timeport 270C, Nokia 3650/6310/7650/8910/8910i Accept Dial Up Connection Uncheck Wait for dial tone before dialing. Tap Finish Automatic Connections for Motorola Timeport 270CAutomatic Connections for Nokia 3650/7650 Automatic Connections for Nokia 6310/8910/8910i Enabling the GSM/GPRS Radio Wireless WAN Wwan Communications with GSM/GPRSTri-Band Antenna Capabilities SIM Card Installation To Install a SIM CardSIM Card Requirements Audio Modes Volume ControlKeyboard Combinations for Calls Handset Accessing uPhone Using uPhoneNavigation Bar Icons Icons and Bubble Messages Tap Call Answerphone to dial Making a Call Using the DiallerEntering a Phone Number Sending a Call Answering a Call Receiving a CallRejecting a Call Call Waiting Call Waiting Ending a CallPlacing the Current Call on Hold Making Conference Calls Dialler Menus TouchtonesTools Menu Phonebook Settings MenuSpeakerphone Mic mute Tap Start Settings Personal tab Ringtones icon or Ringtone ConfigurationWAV Files Previewing Tones Charging Ussd Tap Start Programs uPhone Call Log or Call LogDialed Exit Closes the Call Log Accessing uPhone Configuration UPhone ConfigurationTap Start Settings System tab uPhone icon Tab Windows Network Tab General Tab Not Diverted Divert Tab Card can be made Bar TabAll outgoing calls Bar all outgoing calls Not barred Request Delivery Reports Messaging Tab Opening the SMS Manager SMS ManagerInbox Tap Start Programs uPhone SMS Manager, or Sent Folder Outbox FolderSending an SMS Message Edit Menu Icons at the Top of the Message ScreenIcon Description Select All Configuring the Gprs Connection Gprs SettingsService Provider Information No ActiveSync Tap Manage existing connections Dolphin 9500 Series User’s Guide Rev C Rev C Applications CalendarTo Create an Appointment Creating Meeting Requests Using the Summary Screen Contacts To Schedule a MeetingTo Create a Contact To Search for Contacts Tasks To Create a Task Inbox To Create a NoteSynchronizing E-mail Messages Connecting Directly to an E-mail Server Using the Message ListReceiving Messages Composing Messages Managing E-mail Messages and FoldersActiveSync Accessing Pocket Internet Explorer Pocket Internet ExplorerBrowse the Internet on Your Terminal View Options Mobile Favorites FolderCreating and Synchronizing Mobile Favorites View Mobile Favorites and Channels on the Terminal Using AvantGo ChannelsTo Sign Up for AvantGo Tap the AvantGo Channels link Using Pocket Word Pocket WordCreating a Word File Drawing Mode Typing Mode Pocket Excel Creating an Excel FileTips for Working in Pocket Excel Windows Media Player for Pocket PC MSN Messenger Setting Up an Account Dolphin 9500 Series User’s Guide Rev C To begin, tap Start Programs Pictures Pictures Supported Bar Code Symbologies Laser Engine SpecificationsDolphin 9501 and Dolphin Aiming Options Keyboard Options Peripherals and Accessories Dolphin 9501 Side Panel Dolphin 9501 Hardware Dolphin 9501 Back Panel Dolphin 9501 Hand Strap and Stylus Dolphin 9551 Side Panel Dolphin 9551 Hardware Dolphin 9551 Back Panel Rev C Communications Dolphin HomeBaseConvenient Storage Capacity AUX Battery LED Auxiliary Battery WellDolphin HomeBase Parts and Functions Front Panel DC Power Jack If using the serial port This color Means… RedRear Panel USB Port HomeBase Serial Connector Powering the HomeBase Charging the Main Battery To Power a Terminal and Charge its Main BatteryCharging a Spare Battery in the Auxiliary Battery Well To Install the HomeBase Using USB Setting up the HomeBase for USB CommunicationCommunications Equipment Requirements Setting up the Terminal for ActiveSync Communications Connecting the Cables Setting up the HomeBase for RS-232 Communications Setting up the Terminal for ActiveSync Communications Communicating with the Dolphin Terminal Verifying CommunicationVerifying Data Transfer Desk Mounting Mounting the HomeBase Wall Mounting Mobile Base holds one terminal Dolphin Mobile Base Mounting Brackets Mobile Base Parts and FunctionsComm LED color Indicates that… Red Orange Data is being sent at high data rates Power Supply Connector Bottom PanelRS-232 Communications Port Charging the Dolphin Terminal Powering the Dolphin Terminal Mounting the Mobile Base Installing the Dolphin Mobile BaseBack Panel and Brackets Back Panel Brackets Powering the Dolphin Mobile Base Connecting the Cables Setting the Mobile Base Up for CommunicationsRS-232 Pin Configuration Mobile Base /Host Port Modem DB25 Configuring the Terminal for ActiveSync Communications Mobile Base Serial Connector Dolphin 9500 Series User’s Guide Rev C Rev C Dolphin ChargeBase Parts and Functions Dolphin ChargeBaseTerminal Wells Dock LED Power Supply Back PanelCharge LEDs Inserting and Removing Terminals Supplying Power to the ChargeBase Mounting the ChargeBase Charging Terminals in the ChargeBase Using the DIN Rail Using the Wall Mount Kit Dolphin 9500 Series User’s Guide Rev C Rev C Dolphin QuadCharger CompatibilityCharging Process Top Panel Dolphin QuadCharger Parts and Functions Power Switch Supplying Power to the QuadCharger Inserting and Removing Battery Packs Charging Batteries in the QuadChargerRecommendations To Analyze a Battery Using the Battery Analyzer Mounting the QuadCharger Following graphic displays how mount a QuadCharger to a wall Problem Issue Troubleshooting Customer Support Product Service and Repair Technical Assistance Online Product Service and Repair AssistanceOnline Technical Assistance North America/Canada How to Extend Your Warranty Limited Warranty Rev C Keyboard Combinations General Windows Keyboard ShortcutsPress these keys To… Key Alpha/Numeric Keyboard Blue Key CombinationsKey Combination Function/Special Character Red Key Combinations Num Lock Key CombinationsKey/Key Combination Function/Special Character Key Numeric/Alpha Keyboard Alpha + SFT + Alpha Mode Key Combinations Key Full Alpha/Numeric Red Key Combinations SFT Key Combinations Com Port Assignment TablePage Hand Held Products, Inc