6. Initialization of the ADSL connection failed.
STEPS | CORRECTIVE ACTION |
1Check the cable connections between the ADSL port and the wall jack. The ADSL LED on the rear panel of the router should be on.
2Check VPI, VCI, type of encapsulation and type of multiplexing settings are the same as what you collected from your ISP.
3Restart the router. If you still have problems, you may need to verify your VPI, VCI, type of encapsulation and type of multiplexing settings with the ISP.
7. I cannot get a WAN IP address from the ISP.
STEPS | CORRECTIVE ACTION |
1The ISP provides the WAN IP address after authenticating you. Authentication may be through the user name and password, the MAC address or the host name.
2The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing).
8. Internet connection disconnects.
STEPS | CORRECTIVE ACTION |
1Check the connection type.
2If you use PPPoA or PPPoE encapsulation, check the idle time- out setting.
3Contact your ISP.
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