SpeedStream Router User Guide
Troubleshooting
Connection problems usually occur when the router’s software configuration contains incomplete or incorrect information. The router’s diagnostic tools can help you identify and solve many of these problems.
Basic Troubleshooting Steps
Before contacting Technical Support, you should attempt to resolve the issue by following these steps:
1.Check the LEDs on the front panel to diagnose the possible problem.
2.Check specific issues addressed in this chapter, and follow the instructions for resolving the problem.
3.Reboot the router. Any settings you have configured will be saved.
4.Reset the router only as a last resort. You will lose any settings you have configured.
Interpreting the LED Display
The LED indicators on the front of the router give you a visual clue to the router activity. When the router is configured and working correctly, all LED indicator lights briefly turn a solid green. The following table shows the possible states indicated by the LEDs. If the LEDs indicate a problem, refer to “Resolving Specific Issues” later in this chapter.
LED | pwr | dsl | USB | enet* |
Off | No power to router | - No power to router | - No power to router | - No power to router |
|
| - DSL signal not | - No USB device | - No Ethernet device |
|
| detected | connected | connected |
|
|
| - USB driver not | - Wrong Ethernet |
|
|
| installed or installed | cable used (cross- |
|
|
| incorrectly | over instead of |
|
|
|
| |
Green | Normal system | Connected and ready | Normal USB | Normal Ethernet |
| operation | for data traffic | operation, link okay, | operation, link okay, |
|
|
| no user traffic | no user traffic |
Blinking | N/A | - Steady blinking: | USB user traffic | Ethernet user traffic |
Green |
| DSL attempting to | flowing in either | flowing in either |
|
| connect | direction | direction |
|
| - Sporadic blinking: |
|
|
|
| DSL connected and |
|
|
|
| user traffic flowing |
|
|
Blinking | Flash Write in | N/A | N/A | N/A |
Red/Green | progress |
|
|
|
Red | - POST tests in | N/A | N/A | N/A |
| progress (first 30 sec. |
|
|
|
| after powering on or |
|
|
|
| rebooting) |
|
|
|
| - POST error occurred |
|
|
|
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