Troubleshooting information | HP 1513, 1510v, 1510xi manual

	Print a self-test report	42
	Work with print cartridges	43
12	Troubleshooting information	51
	Before you call HP Support	51
	View the Readme file	52
	Setup troubleshooting	52
	Operational troubleshooting	62
	Device update	64
13	Get HP support	67
	Get support and other information from the Internet	67
	Warranty support	67
	HP customer support	68
	Access your serial number and service ID	68
	Call in North America	68
	Call elsewhere in the world	69
	Call in Australia under warranty and post-warranty	71
	Call HP Korea customer support	71
	Call HP Japan support	72
	Prepare your HP All-in-One for shipment	72
14	Technical information	75
	System requirements	75
	Paper specifications	75
	Print specifications	77
	Copy specifications	77
	Scan specifications	78
	PictBridge specifications	78
	Physical specifications	78
	Power specifications	79
	Environmental specifications	79
	Additional specifications	79
	Environmental product stewardship program	79
	Regulatory notices	80
	Declaration of conformity (European Economic Area)	83
15 Hewlett-Packard LIMITED WARRANTY STATEMENT		85
	Duration of limited warranty	85
	Extent of limited warranty	85
	Limitation of warranty	86
	Limitation of liability	86
	Local law	86
	Limited warranty information for EU countries/regions	86
Index		89

2	HP PSC 1500 All-in-One series

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HP 1513, 1510v, 1510xi manual Troubleshooting information, Hewlett-Packard Limited Warranty Statement

Contents

HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety information Contents Hewlett-Packard Limited Warranty Statement Troubleshooting information Label Description HP All-in-One overviewHP All-in-One at a glance Label Name and Description Control panel overview Light Status light overview Access the HP Director software Mac OS Access the HP Image Zone software WindowsHP Director or HP Solution Center Use the HP Image Zone to do more with your HP All-in- One HP All-in-One overview HP All-in-One overview Find more information Find more information Connection information Connect using a USB cableSupported connection types Use printer sharing Windows To enable printer sharing To enable Windows printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac OS To load an original on the glass Load originals and load paperLoad an original Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papers Load full-size paper Load paperWe do not recommend copying to the following papers To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards Load postcards or Hagaki cardsTo load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper Tips Avoid paper jamsPaper Load originals and load paper Connect a digital camera Use a PictBridge camera Print photos from a digital camera Paper type Control panel setting Use the copy featuresSet the copy paper type To set the paper type from the control panel To change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Copy a two-page document Borderless setting Press Start Copy ColorMake a borderless copy of a photo Press Start Copy Black To resize a document from the control panel Resize an original to fit onto letter or A4 paperStop copying Print from a software application Print from your computer To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows users Press Cancel / Resume again.Print To change all other print settingsStop a print job Mac users Print from your computer Scan to an application Use the scan features Stop scanning Overview Use HP Instant Share Send images using the HP Image Zone software Windows Send images using your computerGet started To use the HP Image Zone software To use the HP Instant Share client application Share images using the HP Director Mac OS Share images using the HP Image Zone Mac OS XTo use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your computer HP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP Director Use HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder number Country/region Number for ordering Order other suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-One Check the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the HP Director Windows Handle the print cartridges Work with print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protector To align newly installed print cartridges Clean the print cartridges Maintain your HP All-in-One Before you call HP Support Troubleshooting information Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn on My USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appears Received a message that an unknown error has occurred Uninstall and reinstall the software SolutionTo uninstall from a Windows computer, method Registration screen does not appear On the Windows taskbar, click Start, Settings, Control Panel Paper troubleshooting Operational troubleshootingLaunch Reinstall To uninstall from a Mac computer Paper has jammed the HP All-in-One Print cartridge troubleshooting Print troubleshooting Device updateDevice update Windows My document did not print To use device update Device update Mac Troubleshooting information Get HP support Warranty upgradesReturning your HP All-in-One for service Call in North America Access your serial number and service IDHP customer support Country/Region HP technical support Call elsewhere in the world Get HP support Call HP Korea customer support Call in Australia under warranty and post-warranty Prepare your HP All-in-One for shipment HP Quick Exchange Service JapanCall HP Japan support Get HP support Get HP support Technical information Paper specificationsSystem requirements Paper-tray capacities Paper sizes Print margin specifications Copy specifications Print specifications Physical specifications Scan specificationsPictBridge specifications Environmental specifications Power specificationsAdditional specifications Environmental product stewardship program Regulatory notices Geräuschemission Regulatory model identification numberFCC statement Technical information Declaration of Conformity Declaration of conformity European Economic Area Technical information Extent of limited warranty Hewlett-Packard Limited Warranty StatementDuration of limited warranty Limited warranty information for EU countries/regions Limitation of warrantyLimitation of liability Local law Les Ulis Cedex Warranty Statement Index Symbols/Numerics HP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191