HP 1510v, 1510xi, 1513 63

Troubleshooting information

Chapter 12

The registration screen does not appear

Solution

➔In Windows, you can access the registration screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs (XP), Hewlett-Packard, HP PSC 1500 All-in-One series, and then clicking Sign up now.

The Digital Imaging Monitor does not appear in the system tray

Solution If the Digital Imaging Monitor does not appear in the system tray, start the HP Director (or HP Solution Center) to check whether or not essential icons are there. For more information, see the Use the HP Director section of the HP Image Zone Help that came with your software.

The system tray normally appears at the bottom of the desktop.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.

A reinstall can take from 20 to 40 minutes for both Windows and Mac computers. There are three methods to uninstall the software on a Windows computer.

To uninstall from a Windows computer, method 1

1.Disconnect your HP All-in-One from your computer. Do not connect the HP All-in- One to your computer until after you have reinstalled the software.

2.On the Windows taskbar, click Start, Programs or All Programs (XP), Hewlett- Packard, HP PSC 1500 All-in-One series, uninstall software.

3.Follow the onscreen instructions.

4.If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5.Restart your computer.

Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

60	HP PSC 1500 All-in-One series

Contents

Page User Guide Page Contents Page 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel overview Status light overview Use the HP Image Zone to do more with your HP All-in-One Page Page Find more information Page 3 Connection information Supported connection types Connect using a USB cable Use printer sharing (Windows) Use printer sharing (Mac OS X) 4 Load originals and load paper Load an original Choose papers for printing and copying Load paper Load 10 x 15 cm (4 x 6 inch) photo paper Load postcards or Hagaki cards Load envelopes Load other types of paper Avoid paper jams Page 5 Use a PictBridge camera Connect a digital camera Print photos from a digital camera 6 Use the copy features Set the copy paper type Increase copy speed or quality Make multiple copies of the same original Copy a two-pagedocument Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Stop copying 7 Print from your computer Print from a software application Change the print settings Stop a print job Page 8 Use the scan features Scan to an application Stop scanning 9 Use HP Instant Share Overview Get started Send images using your computer Page Share images using the HP Image Zone (Mac OS X v10.1) Share images using the HP Director (Mac OS 9.2.2) Page Page 10 Order supplies Order paper, transparency film, or other media Order print cartridges Order other supplies 11 Maintain your HP All-in-One Clean the HP All-in-One Check the estimated ink levels Print a self-testreport Work with print cartridges Replace the print cartridges Page Page Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Page 12 Troubleshooting information Before you call HP Support View the Readme file Setup troubleshooting Page Page Page Page Software installation troubleshooting Page Page Page Page Operational troubleshooting Print cartridge troubleshooting Device update Device update (Mac) Page 13 Get HP support Get support and other information from the Internet Warranty support HP customer support Access your serial number and service ID Call in North America Call elsewhere in the world Page Call in Australia under warranty and post-warranty Call HP Korea customer support Call HP Japan support Prepare your HP All-in-Onefor shipment Page Page 14 Technical information System requirements Paper specifications Page Print specifications Copy specifications Scan specifications PictBridge specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Regulatory notices Page Page Declaration of conformity (European Economic Area) Page 15 Hewlett-PackardLIMITED WARRANTY STATEMENT Duration of limited warranty Extent of limited warranty Limitation of warranty Limitation of liability Local law Limited warranty information for EU countries/regions Page Page Index