HP 1510v, 1510xi, 1513 61

Troubleshooting information

Chapter 12

During a normal installation of the HP All-in-One software, the following things occur:

●The HP All-in-One CD-ROM runs automatically

●The software installs

●Files are copied to your hard drive

●You are requested to plug in the HP All-in-One

●A green OK and check mark appear on an installation wizard screen

●You are requested to restart your computer (most systems)

●The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Director (or HP Solution Center) and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. For information on starting HP Director (or HP Solution Center), see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director (or HP Solution Center).

●Open the Printers dialog box and check to see that the HP All-in-One is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution Do the following:

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel overlay is firmly attached, and then unplug the HP All-in-One and then plug it in again.

2.Verify that the USB and power cables are plugged in.

58	HP PSC 1500 All-in-One series

Contents

Page User Guide Page Contents Page 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel overview Status light overview Use the HP Image Zone to do more with your HP All-in-One Page Page Find more information Page 3 Connection information Supported connection types Connect using a USB cable Use printer sharing (Windows) Use printer sharing (Mac OS X) 4 Load originals and load paper Load an original Choose papers for printing and copying Load paper Load 10 x 15 cm (4 x 6 inch) photo paper Load postcards or Hagaki cards Load envelopes Load other types of paper Avoid paper jams Page 5 Use a PictBridge camera Connect a digital camera Print photos from a digital camera 6 Use the copy features Set the copy paper type Increase copy speed or quality Make multiple copies of the same original Copy a two-pagedocument Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Stop copying 7 Print from your computer Print from a software application Change the print settings Stop a print job Page 8 Use the scan features Scan to an application Stop scanning 9 Use HP Instant Share Overview Get started Send images using your computer Page Share images using the HP Image Zone (Mac OS X v10.1) Share images using the HP Director (Mac OS 9.2.2) Page Page 10 Order supplies Order paper, transparency film, or other media Order print cartridges Order other supplies 11 Maintain your HP All-in-One Clean the HP All-in-One Check the estimated ink levels Print a self-testreport Work with print cartridges Replace the print cartridges Page Page Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Page 12 Troubleshooting information Before you call HP Support View the Readme file Setup troubleshooting Page Page Page Page Software installation troubleshooting Page Page Page Page Operational troubleshooting Print cartridge troubleshooting Device update Device update (Mac) Page 13 Get HP support Get support and other information from the Internet Warranty support HP customer support Access your serial number and service ID Call in North America Call elsewhere in the world Page Call in Australia under warranty and post-warranty Call HP Korea customer support Call HP Japan support Prepare your HP All-in-Onefor shipment Page Page 14 Technical information System requirements Paper specifications Page Print specifications Copy specifications Scan specifications PictBridge specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Regulatory notices Page Page Declaration of conformity (European Economic Area) Page 15 Hewlett-PackardLIMITED WARRANTY STATEMENT Duration of limited warranty Extent of limited warranty Limitation of warranty Limitation of liability Local law Limited warranty information for EU countries/regions Page Page Index