Software installation troubleshooting | HP 1510v, 1510xi, 1513

●If you are using a Mac: Check the Apple System Profiler (OS 9) or the System Profiler (OS X) to verify your USB connection. If the HP All-in-One shows up in the USB window, then the USB connection between your computer and HP All-in-One is working. If it is working, there might be a problem with the software. Try to run the HP All-in-One Setup Assistant to see if it can detect the HP All-in-One. (You can access the HP All-in-One Setup Assistant through the HP Image Zone software.)

●Check other printers or scanners. You might need to disconnect older products from your computer.

●If your HP All-in-One is networked, see the Network Guide that came with your HP All-in-One.

●After you check the connections, try restarting your computer. Turn your HP All-in-One off and then on again.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I received a message on the computer about a paper jam or a blocked carriage

Cause If either a paper jam or blocked carriage error message appears on the computer, there might be some packing material inside the HP All-in-One.

Solution Lift open the print-carriage access door to expose the print cartridges and remove any packing material, tape, or other foreign objects. Turn off the HP All-in-One, wait one minute, and then press the On button to turn the HP All- in-One back on.

Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.

Troubleshooting information

User Guide

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HP 1510v, 1510xi, 1513 manual Software installation troubleshooting

Contents

HP PSC 1500 All-in-One series User Guide Safety information Portions Copyright 1989-2004 Palomar Software Inc Contents Troubleshooting information Hewlett-Packard Limited Warranty Statement HP All-in-One overview HP All-in-One at a glanceLabel Description Control panel overview Label Name and Description Status light overview Light Access the HP Image Zone software Windows Access the HP Director software Mac OSHP Director or HP Solution Center Use the HP Image Zone to do more with your HP All-in- One HP All-in-One overview HP All-in-One overview Find more information Find more information Connect using a USB cable Connection informationSupported connection types Use printer sharing Windows To enable Windows printer sharing To enable printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac OS Load originals and load paper Load an originalTo load an original on the glass Choose papers for printing and copying Recommended papersPapers to avoid We do not recommend printing to the following papers Load paper Load full-size paperWe do not recommend copying to the following papers To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cards To load 10 x 15 cm 4 x 6 inch photo paperTo load postcards or Hagaki cards Load envelopes Load other types of paperTo load envelopes Avoid paper jams PaperTips Load originals and load paper Use a PictBridge camera Connect a digital camera Print photos from a digital camera Use the copy features Paper type Control panel settingSet the copy paper type To set the paper type from the control panel Increase copy speed or quality Make multiple copies of the same originalTo change the copy quality from the control panel Borderless setting Press Start Copy Color Copy a two-page documentMake a borderless copy of a photo Press Start Copy Black Resize an original to fit onto letter or A4 paper Stop copyingTo resize a document from the control panel Print from your computer Print from a software application Change the print settings To change the print settings for all future jobsTo change the print settings for the current job Windows users To change all other print settings Press Cancel / Resume again.PrintStop a print job Mac users Print from your computer Use the scan features Scan to an application Stop scanning Use HP Instant Share Overview Send images using your computer Send images using the HP Image Zone software WindowsGet started To use the HP Image Zone software To use the HP Instant Share client application Share images using the HP Image Zone Mac OS X Share images using the HP Director Mac OSTo use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your computer To use the e-mail option within the HP Director HP Photo and Imaging Gallery opens on your desktop Use HP Instant Share Order supplies Order paper, transparency film, or other mediaOrder print cartridges Print cartridges HP reorder number Order other supplies U.S. or Canada, dial 1-800-474-6836 1-800-HP inventCountry/region Number for ordering Clean the HP All-in-One Clean the glassClean the lid backing Maintain your HP All-in-One Clean the exterior Check the estimated ink levelsPrint a self-test report To check the ink levels from the HP Director Windows Work with print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridges Maintain your HP All-in-One Troubleshooting information Before you call HP Support Setup troubleshooting Hardware setup troubleshootingView the Readme file My HP All-in-One does not turn on My USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurred Solution Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Registration screen does not appear On the Windows taskbar, click Start, Settings, Control Panel Operational troubleshooting Paper troubleshootingLaunch Reinstall To uninstall from a Mac computer Print cartridge troubleshooting Paper has jammed the HP All-in-One Device update Print troubleshootingDevice update Windows My document did not print Device update Mac To use device update Troubleshooting information Warranty upgrades Returning your HP All-in-One for serviceGet HP support Access your serial number and service ID HP customer supportCall in North America Call elsewhere in the world Country/Region HP technical support Get HP support Call in Australia under warranty and post-warranty Call HP Korea customer support HP Quick Exchange Service Japan Call HP Japan supportPrepare your HP All-in-One for shipment Get HP support Get HP support Paper specifications Technical informationSystem requirements Paper-tray capacities Print margin specifications Paper sizes Print specifications Copy specifications Scan specifications PictBridge specificationsPhysical specifications Power specifications Environmental specificationsAdditional specifications Environmental product stewardship program Regulatory notices Regulatory model identification number FCC statementGeräuschemission Technical information Declaration of conformity European Economic Area Declaration of Conformity Technical information Hewlett-Packard Limited Warranty Statement Duration of limited warrantyExtent of limited warranty Limitation of warranty Limited warranty information for EU countries/regionsLimitation of liability Local law Les Ulis Cedex Warranty Statement Symbols/Numerics Index HP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191