3.Verify that the USB cable is set up properly as follows:
–Unplug the USB cable and plug it in again.
–Do not attach the USB cable to a keyboard or
–Verify that the USB cable is 3 meters (9.8 feet) or less in length.
–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
4.Continue with the installation and restart the computer when prompted. Then open HP Director (or HP Solution Center) and check for the essential icons (Scan Picture,Scan Document, and HP Image Zone).
5.If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.
I received a message that an unknown error has occurred
Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information , see Uninstall and reinstall the software.
Some of the icons are missing in the HP Director (or HP Solution Center)
If you installed the full version of the software and the essential icons (Scan Picture, Scan Document, and HP Image Zone) do not appear, your installation might not be complete. If you did not install the full version of the software, the essential icons are Scan Picture and Scan Document (the HP Image Zone Express icon will appear on your desktop, not in the HP Director).
Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP
information Troubleshooting
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