View the Readme file, Setup troubleshooting | HP 1510xi, 1510v, 1513

Troubleshooting information

Chapter 12

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.Contact your local point of purchase. If the HP All-in-One has a hardware failure, you will be asked to bring the HP All-in-One to where you purchased it. Service is free during the HP All-in-One limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see Get HP support.

View the Readme file

You might want to refer to the Readme file for more information on possible installation problems.

●In Windows, you can access the Readme file from the Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to Hewlett- Packard, pointing to HP PSC 1500 All-in-One series, and then clicking View the Readme File.

●In Mac OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

The Readme file provides more information, including:

●Using the reinstall utility after a failed installation to return your computer to a state that will allow the HP All-in-One to be reinstalled.

●Using the reinstall utility in Windows 98 to recover a missing Composite USB System Driver.

●System requirements.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with software installation and hardware setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

My HP All-in-One does not turn on

Solution Try the following:

●Make sure the power cable is firmly connected to both the HP All-in-One and the power adaptor, as shown below.

52	HP PSC 1500 All-in-One series

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HP 1510xi View the Readme file, Setup troubleshooting, Hardware setup troubleshooting, My HP All-in-One does not turn on

Contents

HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety information Contents Hewlett-Packard Limited Warranty Statement Troubleshooting information HP All-in-One at a glance HP All-in-One overviewLabel Description Label Name and Description Control panel overview Light Status light overview Use the HP Image Zone to do more with your HP All-in- One Access the HP Image Zone software WindowsAccess the HP Director software Mac OS HP Director or HP Solution Center HP All-in-One overview HP All-in-One overview Find more information Find more information Use printer sharing Windows Connect using a USB cableConnection information Supported connection types Use printer sharing Mac OS To enable Windows printer sharingTo enable printer sharing From the Services tab, click Printer Sharing Load an original Load originals and load paperTo load an original on the glass We do not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoid To load full-size paper Load paperLoad full-size paper We do not recommend copying to the following papers Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cardsTo load postcards or Hagaki cards Load other types of paper Load envelopesTo load envelopes Paper Avoid paper jamsTips Load originals and load paper Connect a digital camera Use a PictBridge camera Print photos from a digital camera To set the paper type from the control panel Use the copy featuresPaper type Control panel setting Set the copy paper type Make multiple copies of the same original Increase copy speed or qualityTo change the copy quality from the control panel Press Start Copy Black Borderless setting Press Start Copy ColorCopy a two-page document Make a borderless copy of a photo Stop copying Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Print from a software application Print from your computer Windows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current job Mac users To change all other print settingsPress Cancel / Resume again.Print Stop a print job Print from your computer Scan to an application Use the scan features Stop scanning Overview Use HP Instant Share To use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows Get started To use the HP Instant Share client application HP Photo and Imaging Gallery opens on your computer Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS To use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP Director Use HP Instant Share Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridges U.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order other suppliesCountry/region Number for ordering Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backing To check the ink levels from the HP Director Windows Clean the exteriorCheck the estimated ink levels Print a self-test report Handle the print cartridges Work with print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protector To align newly installed print cartridges Clean the print cartridges Maintain your HP All-in-One Before you call HP Support Troubleshooting information My HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme file My USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appears Received a message that an unknown error has occurred Registration screen does not appear SolutionUninstall and reinstall the software To uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Launch Reinstall Paper has jammed the HP All-in-One Print cartridge troubleshooting My document did not print Device updatePrint troubleshooting Device update Windows To use device update Device update Mac Troubleshooting information Returning your HP All-in-One for service Warranty upgradesGet HP support HP customer support Access your serial number and service IDCall in North America Country/Region HP technical support Call elsewhere in the world Get HP support Call HP Korea customer support Call in Australia under warranty and post-warranty Call HP Japan support HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Get HP support Get HP support Paper-tray capacities Paper specificationsTechnical information System requirements Paper sizes Print margin specifications Copy specifications Print specifications PictBridge specifications Scan specificationsPhysical specifications Environmental product stewardship program Power specificationsEnvironmental specifications Additional specifications Regulatory notices FCC statement Regulatory model identification numberGeräuschemission Technical information Declaration of Conformity Declaration of conformity European Economic Area Technical information Duration of limited warranty Hewlett-Packard Limited Warranty StatementExtent of limited warranty Local law Limitation of warrantyLimited warranty information for EU countries/regions Limitation of liability Les Ulis Cedex Warranty Statement Index Symbols/Numerics HP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191