Troubleshooting information | HP 1510v, 1510xi, 1513 specification

Chapter 12

Troubleshooting information

I received a message on the computer to attach the control panel overlay

Solution This might mean the control panel overlay is not attached, or it is attached incorrectly. Peel and remove the back of the control panel overlay. Lift the lid and insert the overlay tabs into the device. Press down on the overlay to ensure it is firmly attached.

I received a message on the computer that the print cartridge alignment failed

Cause The incorrect type of paper is loaded in the paper tray.

Solution If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your

54	HP PSC 1500 All-in-One series

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HP 1510v, 1510xi, 1513 manual Troubleshooting information

Contents

HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety information Contents Hewlett-Packard Limited Warranty Statement Troubleshooting information HP All-in-One overview HP All-in-One at a glanceLabel Description Label Name and Description Control panel overview Light Status light overview Access the HP Director software Mac OS Access the HP Image Zone software WindowsHP Director or HP Solution Center Use the HP Image Zone to do more with your HP All-in- One HP All-in-One overview HP All-in-One overview Find more information Find more information Connection information Connect using a USB cableSupported connection types Use printer sharing Windows To enable printer sharing To enable Windows printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac OS Load originals and load paper Load an originalTo load an original on the glass Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papers Load full-size paper Load paperWe do not recommend copying to the following papers To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cards To load 10 x 15 cm 4 x 6 inch photo paperTo load postcards or Hagaki cards Load envelopes Load other types of paperTo load envelopes Avoid paper jams PaperTips Load originals and load paper Connect a digital camera Use a PictBridge camera Print photos from a digital camera Paper type Control panel setting Use the copy featuresSet the copy paper type To set the paper type from the control panel Increase copy speed or quality Make multiple copies of the same originalTo change the copy quality from the control panel Copy a two-page document Borderless setting Press Start Copy ColorMake a borderless copy of a photo Press Start Copy Black Resize an original to fit onto letter or A4 paper Stop copyingTo resize a document from the control panel Print from a software application Print from your computer To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows users Press Cancel / Resume again.Print To change all other print settingsStop a print job Mac users Print from your computer Scan to an application Use the scan features Stop scanning Overview Use HP Instant Share Send images using the HP Image Zone software Windows Send images using your computerGet started To use the HP Image Zone software To use the HP Instant Share client application Share images using the HP Director Mac OS Share images using the HP Image Zone Mac OS XTo use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your computer HP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP Director Use HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder number Order other supplies U.S. or Canada, dial 1-800-474-6836 1-800-HP inventCountry/region Number for ordering Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-One Check the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the HP Director Windows Handle the print cartridges Work with print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protector To align newly installed print cartridges Clean the print cartridges Maintain your HP All-in-One Before you call HP Support Troubleshooting information Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn on My USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appears Received a message that an unknown error has occurred Uninstall and reinstall the software SolutionTo uninstall from a Windows computer, method Registration screen does not appear On the Windows taskbar, click Start, Settings, Control Panel Paper troubleshooting Operational troubleshootingLaunch Reinstall To uninstall from a Mac computer Paper has jammed the HP All-in-One Print cartridge troubleshooting Print troubleshooting Device updateDevice update Windows My document did not print To use device update Device update Mac Troubleshooting information Warranty upgrades Returning your HP All-in-One for serviceGet HP support Access your serial number and service ID HP customer supportCall in North America Country/Region HP technical support Call elsewhere in the world Get HP support Call HP Korea customer support Call in Australia under warranty and post-warranty HP Quick Exchange Service Japan Call HP Japan supportPrepare your HP All-in-One for shipment Get HP support Get HP support Technical information Paper specificationsSystem requirements Paper-tray capacities Paper sizes Print margin specifications Copy specifications Print specifications Scan specifications PictBridge specificationsPhysical specifications Environmental specifications Power specificationsAdditional specifications Environmental product stewardship program Regulatory notices Regulatory model identification number FCC statementGeräuschemission Technical information Declaration of Conformity Declaration of conformity European Economic Area Technical information Hewlett-Packard Limited Warranty Statement Duration of limited warrantyExtent of limited warranty Limited warranty information for EU countries/regions Limitation of warrantyLimitation of liability Local law Les Ulis Cedex Warranty Statement Index Symbols/Numerics HP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191