Chapter 12
Troubleshooting information
I received a message on the computer to attach the control panel overlay
Solution This might mean the control panel overlay is not attached, or it is attached incorrectly. Peel and remove the back of the control panel overlay. Lift the lid and insert the overlay tabs into the device. Press down on the overlay to ensure it is firmly attached.
I received a message on the computer that the print cartridge alignment failed
Cause The incorrect type of paper is loaded in the paper tray.
Solution If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your
54 | HP PSC 1500 |