HP All-in-One does not print | HP 1513, 1510v, 1510xi guide

Chapter 12

Cause The print cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One does not print

Solution If your HP All-in-One and computer are not communicating with each other, try the following:

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again.

Troubleshooting information

56	HP PSC 1500 All-in-One series

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HP 1513, 1510v, 1510xi manual HP All-in-One does not print

Contents

HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety information Contents Hewlett-Packard Limited Warranty Statement Troubleshooting information Label Description HP All-in-One overviewHP All-in-One at a glance Label Name and Description Control panel overview Light Status light overview Use the HP Image Zone to do more with your HP All-in- One Access the HP Image Zone software WindowsAccess the HP Director software Mac OS HP Director or HP Solution Center HP All-in-One overview HP All-in-One overview Find more information Find more information Use printer sharing Windows Connect using a USB cableConnection information Supported connection types Use printer sharing Mac OS To enable Windows printer sharingTo enable printer sharing From the Services tab, click Printer Sharing To load an original on the glass Load originals and load paperLoad an original We do not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoid To load full-size paper Load paperLoad full-size paper We do not recommend copying to the following papers Load 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards Load postcards or Hagaki cardsTo load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper Tips Avoid paper jamsPaper Load originals and load paper Connect a digital camera Use a PictBridge camera Print photos from a digital camera To set the paper type from the control panel Use the copy featuresPaper type Control panel setting Set the copy paper type To change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Press Start Copy Black Borderless setting Press Start Copy ColorCopy a two-page document Make a borderless copy of a photo To resize a document from the control panel Resize an original to fit onto letter or A4 paperStop copying Print from a software application Print from your computer Windows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current job Mac users To change all other print settingsPress Cancel / Resume again.Print Stop a print job Print from your computer Scan to an application Use the scan features Stop scanning Overview Use HP Instant Share To use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows Get started To use the HP Instant Share client application HP Photo and Imaging Gallery opens on your computer Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS To use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP Director Use HP Instant Share Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridges Country/region Number for ordering Order other suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backing To check the ink levels from the HP Director Windows Clean the exteriorCheck the estimated ink levels Print a self-test report Handle the print cartridges Work with print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protector To align newly installed print cartridges Clean the print cartridges Maintain your HP All-in-One Before you call HP Support Troubleshooting information My HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme file My USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appears Received a message that an unknown error has occurred Registration screen does not appear SolutionUninstall and reinstall the software To uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Launch Reinstall Paper has jammed the HP All-in-One Print cartridge troubleshooting My document did not print Device updatePrint troubleshooting Device update Windows To use device update Device update Mac Troubleshooting information Get HP support Warranty upgradesReturning your HP All-in-One for service Call in North America Access your serial number and service IDHP customer support Country/Region HP technical support Call elsewhere in the world Get HP support Call HP Korea customer support Call in Australia under warranty and post-warranty Prepare your HP All-in-One for shipment HP Quick Exchange Service JapanCall HP Japan support Get HP support Get HP support Paper-tray capacities Paper specificationsTechnical information System requirements Paper sizes Print margin specifications Copy specifications Print specifications Physical specifications Scan specificationsPictBridge specifications Environmental product stewardship program Power specificationsEnvironmental specifications Additional specifications Regulatory notices Geräuschemission Regulatory model identification numberFCC statement Technical information Declaration of Conformity Declaration of conformity European Economic Area Technical information Extent of limited warranty Hewlett-Packard Limited Warranty StatementDuration of limited warranty Local law Limitation of warrantyLimited warranty information for EU countries/regions Limitation of liability Les Ulis Cedex Warranty Statement Index Symbols/Numerics HP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191