Contacting Technical Support | Efficient Networks 5400 Series

SpeedStream Router User Guide

•If the initial POST diagnostic tests fail, the pwr LED will remain red, indicating a POST failure, and will lock the router. You will need to contact Efficient Networks Technical Support to resolve this issue.

Contacting Technical Support

If you still cannot resolve the issue after following the recommended troubleshooting procedures, contact Efficient Networks Technical Support.

Telephone: +1 (972) 852-1000

Fax: +1 (972) 852-1001

Email: support@efficient.com

Internet: http://www.support.efficient.com

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Efficient Networks 5400 Series, 5500 Series, 5200 Series manual Contacting Technical Support

Contents

Router User Guide Software License General Provisions Contents Viewing Status Screens Iii List of Illustrations 51-57 SpeedStream Router User Guide Introduction Hardware Description Features and Benefits About the SpeedStream Router Firewall Security General Safety GuidelinesSession Tracking Basic Installation Procedure Installing the RouterHardware Installation Minimum System Requirements Recording System Settings Installing Line FiltersIn-Line Filter Wall-Mount Filter Connecting the CablesTwo-to-One Adapter Ethernet Installation Method USB Installation Method Windows 95 / 98 / ME Configuring Computer Network SettingsTCP/IP Properties dialog box displays TCP/IP Properties dialog box, click the IP Address tab Windows NT Windows Double-clickNetwork and Dial-up Connections Windows XP Level Getting StartedNavigating the Web Interface Snooze IP Filter Rules Screen Navigation ElementsLog Logging On to the Web Interface To log on to the Web interface for the first time Entering the Network Password Logging On to a PPP Session Access Concentrator Service Name Click Save Settings Customizing Router SettingsTo specify the host configuration settings Host Dhcp Configuration Options To specify the Dhcp configuration settings User Setup System Login To change the user name or password Time Client Time Client Configuration OptionsTo configure the Time Client Static Routes To enable NAT and specify a destination IP address To access the NAT/NAPT Configuration screenTo disable NAT and Napt NAT/NAPT Server To enable Napt Port Forwarding Configuration OptionsPort Forwarding To delete all entries in the table To edit an existing port forwarding configurationTo delete an existing entry To add a port forwarding entry Firewall Firewall Security Levels DMZ Configuration Options DMZ SettingsFirewall Snooze Control To enable DMZ and specify an accessible computer Custom IP Filter Rules To disable DMZOn the Firewall DMZ Configuration screen, click Disable DMZ Cloning a Rule Definition Creating Custom IP Filter Rules Firewall Simple Setup screenCustom IP Filter Configuration Fill in the following information Specify Source Port Operator options Select a protocol to filterIf TCP/UDP chosen in , select the desired rule options Specify Destination Port Operator options Background Types of Attack ADS Configuration Options To save the new settings To enable ADSSelect Enable Attack Detection To filter, or drop, a packet type To configure RFC2684 settings RFC2684 Configuration OptionsRFC2684 To configure UPnP settings Bridge ModeUPnP Configuration Options UPnP Universal Plug and Play To enable bridge mode RIP Configuration OptionsRIP Routing Information Protocol LAN Servers To configure RIP settingsSystem Log System Log Configuration Options RebootTo configure the System Log To reset the router ResetFirmware Update To update the router firmware To cancel the reset DiagnosticsClick Run Diagnostics at the bottom of the screen Viewing Status Screens System Summary To display the Interface Map Interface MapFirewall Log Interface Map Interface Map screen displays ATM/AAL Status/Statistics To update the displayStatus and Statistics Screens To display the System Log screen DSL Status/Statistics Ethernet Status/Statistics USB Status/Statistics Routes Basic Troubleshooting Steps TroubleshootingInterpreting the LED Display Resolving Specific Issues Pwr LED Not Lit Contacting Technical Support Administrative User Setup Configuration Data SheetsAttack Detection System Firewall Custom IP Filter Configuration Firewall DMZ Firewall Level Firewall Snooze Control PPP Login RIP Static Route UPnP Technical Specifications Firewall Security Levels Protocol Need for Speed VNC Acronyms and Technical Concepts Acronyms Octet Rx ErrorsMAC address PPPoE Technical Concepts Dhcp Dynamic Host Configuration Protocol Icsa 3.0a-compliancy PPP Point-to-Point Protocol Index Data Sheets See Configuration Data Sheets PPP Network TCP