Emerson 3000 instruction manual Section Return Of Material, World Class, Instruction Manual

World Class 3000

Instruction Manual

IB-106-300NH Rev. 4.3 May 2005

SECTION 7

RETURN OF MATERIAL

7-1If factory repair of equipment is required, pro- ceed as follows:

a.Secure a return authorization number from a Rosemount Analytical Sales Office or rep- resentative before returning the equipment. Equipment must be returned with complete identification in accordance with Rosemount Analytical instructions or it will not be ac- cepted.

In no event will Rosemount Analytical be responsible for equipment returned without proper authorization and identification.

b.Carefully pack faulty unit in a sturdy box with sufficient shock absorbing material to insure that no additional damage will occur during shipping.

c.In a cover letter, describe completely:

1.The symptoms from which it was de- termined that the equipment is faulty.

2.The environment in which the equip- ment has been operating (housing, weather, vibration, dust, etc.).

3.Site from which equipment was removed.

4.Whether warranty or nonwarranty service is requested.

5.Complete shipping instructions for re- turn of equipment.

6.Reference the return authorization number.

d.Enclose a cover letter and purchase order and ship the equipment according to the instructions provided in the Rosemount Analytical Return Authorization, prepaid, to:

PAD Repair Depot Dock C

c/o Emerson Process Management 11100 Brittmoore Park Drive Houston, TX 77041

If warranty service is requested, the faulty unit will be carefully inspected and tested at the factory. If failure was due to conditions listed in the standard Rosemount Analytical warranty, the faulty unit will be repaired or replaced at Rosemount Analytical's option, and an operating unit will be returned to the customer in accordance with shipping in- structions furnished in the cover letter.

For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.

Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 7-1