EPSON AcuLaser C3800 User's Guide

Correcting USB Problems

If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions.

USB connections

USB cables or connections can sometimes be the source of USB problems. Try one or both of these solution.

❏For best results, you should connect the printer directly to the computer’s USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.

Windows operating system

Your computer must be a model pre-installed with Windows XP, XP x64, Me, 98, 2000, Server 2003, or Server 2003 x64, a model that was pre-installed with Windows 98 and upgraded to Windows Me, or a model that was pre-installed with Windows Me, 98, 2000, Server 2003, or Server 2003 x64, and upgraded to Windows XP or XP x64. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built-in USB port.

For details about your computer, contact your dealer.

Printer software installation

Incorrect or incomplete software installation can lead to USB problems. Take note of the following and perform the recommended checks to ensure proper installation.

Checking printer software installation for Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64

When using Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must follow the steps in the Setup Guide packed with the printer to install the printer software. Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver has been installed, follow the steps below.

1. Open the Printers folder, then right-click the icon of your printer.

Troubleshooting 271