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Epson EPL-7000 Status and Error Messages, Note:, 7-2Troubleshooting

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Status and Error Messages

This chapter supplies solutions to problems you may encounter.

If an error occurs, your best source of information is the display on the control panel. The error messages displayed there tell you what is wrong and, in some cases, indicate the actions you should take to correct the problem. Status messages also appear on the display during the printer’s normal operation. They indicate the printer’s current status.

This section contains an alphabetical list of status and error messages you may encounter and includes the steps you need to take to correct any problems.

Note: In some cases, the red CONTINUE light flashes when an error is detected. This requires you to correct the problem and then press the CONTINUE button to clear the error. However, if the AUTO CONT option in SelecType is set to ON, some errors may clear automatically even though the problem remains. In most instances, you should leave AUTO CONT set to OFF.

Status messages are preceded by [S], warning messages are preceded by [W], and error messages are preceded by [E]. In some cases the message you see on your display also shows the printer mode.

[E] ADD MEMORY FOR CH-X

The printer has insufficient memory available in the channel displayed. You may have changed the printer mode, increased the RX-BUFFER setting, or changed the MEMORY SHARE setting. To correct the error, add memory. You can also decrease the RX-BUFFER setting or change the MEMORY SHARE setting in SelecType Level 2.

7-2 Troubleshooting

Contents

Page Page FCC COMPLIANCE STATEMENT FOR AMERICAN USERS IMPORTANT SAFETY INSTRUCTIONS Page Safety Information Laser Safety CDRH Regulations WARNING: Internal Laser Radiation Ozone Emission Contents Finding Place for the Printer Assembling Loading Paper in the Cassette Using Your Printer with Application Software Paper Jam SelecType Appendix A Options A-1 Appendix B Character Samples and Symbol Sets B-1 Appendix C Printer Modes Introduction Page The lower paper cassette (C812051) The face-upoutput tray (C812071) Interface cables 4 Introduction Memory chip set (#5900, C829041) Memory expansion boards (C822011, C822031) Laser Printer Precautions 6 Laser Printer Precautions Page Finding Your Way Around Warnings, Cautions, and Notes Note: Where to Get Help Setting Up the Printer Finding a Place for the Printer 1-2Setting Up the Printer Page CAUTIONS: Opening the printer cover 1-4Setting Up the Printer Finding a Place for the Printer Setting Up the Printer Unpacking the Printer 1-6.Setting Up the Printer Page 1-8Setting Up the Printer Page Carrying the printer 1-10Setting Up the Printer Assembling the Printer Installing the cleaning pad the 1-12Setting Up the Printer Installing the imaging cartridge the Handling the imaging cartridge Also 1-14 Setting Up the Printer Storing the imaging cartridge 1-16Setting Up the Printer Page 1-18Setting Up the Printer Now that Installing the paper cassette Locate PAPER 1-20Setting Up the Printer Attaching the power cord 1-22Setting Up the Printer Testing and Connecting Your Printer The Control Panel Display 2-2Testing and Connecting Your Printer Indicator lights Buttons 2-4Testing and Connecting Your Printer Other control panel features Testing the Printer Loading paper for a test print for 2-6Testing and Connecting Your Printer Page 2-8Testing and Connecting Your Printer Turning on the printer Printer Selecting and running a test print 2-10Testing and Connecting Your Printer Note: For 2-12 Testing and Connecting Your Printer Printing a status sheet Adjusting print density 2-14Testing and Connecting Your Printer Page 2-16 Testing and Connecting Your Printer Connecting the Printer to Your Computer Sharing the printer Testing Choosing an interface Connecting the parallel interface cable 2-18Testing and Connecting Your Printer Page Connecting the serial interface cable 2-20 Testing and Connecting Your Printer Page 2-22Testing and Connecting Your Printer SelecType SelecType Overview 3-2SelecType SelecType Level 1 functions SelecType SelecType Level 2 functions 3-4 SelecType Using SelecType The control panel The display Buttons 3-6 S e l e c T y p e Steps to using SelecType Enter SelecType mode Select channel Move to the desired option 3-8SelecType Page Page Save the setting Exit SelecType mode Selecting Channel and Mode Channels Available printer modes 3-12 SelecType Setting the channel and printer mode with the CH CONFIG option 3-14SelecType SelecType Options Level 1 options Page Page 3-18SelecType Page 3-20 SelecType Page 0 to 3-22SelecType CAUTION: Level 2 options 3-24 SelecType Page 3-26SelecType Page 3-28SelecType Page OFF 3-30SelecType Page 4:6 or 6:4 Page to execute the reset, or press to return to the main menu without resetting the printer CAUTION: When you press to execute the reset 3-34SelecType Page Choosing a Font 3-36SelecType Page Using the SUB CONFIG Option Page U s i n g t h e S U B C O N F I G O p t i o n 3-40 SelecType Page Page 0.50 - 1.50 (inch) Page Page 3-46SelecType Page Paper Handling Choosing Paper 4-2Paper Handling Standard office paper Special paper-You Labels Envelopes Other materials 4-4Paper Handling Choosing a Paper Size Choosing Printing Methods Paper delivery method — Paper feed method — Paper delivery method Paper feed method Choosing Printing Methods 4-8Paper Handling Loading Paper in the Cassette 4-10 Paper Handling 1/2 4-12 Paper Handling Loading Paper Manually 4-14 Paper Handling Page Application Software Using Your Printer with Application Software Using printer selection menus 5-2Application Software HP LaserJet series IIP emulation mode use Epson LQ and FX emulation modes Printing a test file 5-4Application Software Controlling the Printer Word processors bold Spreadsheets Graphics programs 5-6Application Software Integrated packages Desktop publishing programs Maintenance and Transportation TONER LOW Message pages) TONER OUT message Removing the imaging cartridge 6-2Maintenance and Transportation Page Cleaning the transfer charger wire 6-4Maintenance and Transportation Page Cleaning the glass lens 6-6Maintenance and Transportation Replacing the cleaning pad 6-8 Maintenance and Transportation Page Replacing the imaging cartridge any 6-10Maintenance and Transportation Page 6-12Maintenance and Transportation Page Routine Cleaning Replacing the ozone filter 6-14Maintenance and Transportation Page Cleaning inside the printer Cleaning the roller in the paper path Maintenance 6-18Maintenance and Transportation Cleaning the paper feed roller Removing spilled toner 6-20Maintenance and Transportation Cleaning the printer case Transporting Your Printer Packing for transportation 6-22Maintenance and Transportation Page 6-24Maintenance and Transportation Unpacking the printer after transportation Troubleshooting Troubleshooting Status and Error Messages 7-2Troubleshooting Status and Error Messages [E] CARD MEMORY OVERFLOW This message indicates that Troubleshooting [E]ILLEGAL CARD [S]INITIALIZE [E]INSUFF. MEMORY [S]PAPER FEEDING [E]PAPER JAM Page Page SAVE MACRO [W] [E] TONER OUT [E] TRAY SET AUTO [E] TRAY SET OPT [E] TRAY SET STD Page Troubleshooting Directory Paper jam problems Page Power supply Test print Paper handling Decline in print quality Paper Jam Problems Clearing a feed jam 7-12Troubleshooting Paper Jam Problems To do this, open the printer cover, remove any paper 2.Open and close the printer. This resets the paper jam detector tray in the lower cassette 7-14Troubleshooting Clearing a paper jam 7-16 Troubleshooting Page Notes: 7-18 Troubleshooting Page Power Supply Power is not being supplied to the printer 7-20Troubleshooting Test Print The test prints do not print Printing Problems The printer does not print or stops printing 7-22Troubleshooting ProblemSolution The printout is not what you expect 7-24 Troubleshooting The position of the printout is not what you expect Problems with Graphics Problem Solution Graphic images do not print Page SelecType Problems SelecType does not function as expected 7-28 Troubleshooting Page SelecType does not function as expected (continued) 7 - 3 0 Troubleshooting Paper Handling Paper does not feed properly Paper feeds crookedly or jams 7-32Troubleshooting The printer prints a page and then stops Troubleshooting The printer prints a page and then stops (continued) 7-34 Troubleshooting Page Decline in Print Quality 7-36 Troubleshooting Page The print quality is not what you expect (continued) 7-38 Troubleshooting Page T-40 Troubleshooting fghuijklmnop ghijklmnopq hijklmnopqr ijklmnopqrs jklmnopqrst klmnopqrstu 7-42 Troubleshooting Options Using font cartridges, the printer does not operate as expected Using the optional lower paper cassette, the printer does not operate properly FEED JAM PAPER JAM 7-44Troubleshooting Using the optional face-upoutput tray, the printer does not operate properly 7-46Troubleshooting INSUFF MEMORY setting in SelecType may need to be changed. See Chapter more information Using Data Dump Mode SelecType 7-48Troubleshooting Page Technical Specifications method: Resolution: speed: First print: Warm-up External fonts Types: Paper weight: Paper size: Printable area: HP L-JET2Pmode FX and LQ emulation modes Range of paper width and length: Special sizes: Paper feed: Input paper supply (20 lb. or 75 g/m2 paper): Paper eject: Ozone filter (S01001): MPBF (Mean Prints Between Failures): MTBF (Mean Time Between Failures): Durability: Voltage: Rated frequency range: Power consumption: Less than 550 W Parallel interface pin assignments 8-10Technical Specifications Technical Specifications Interface timing BUSY ACKNLG DATA STROBE Baud rate Signal level Handshaking Error handling Connector chassis (RD+) Page Hardware initialization Initialization Default settings in HP emulation mode Off 8-18Technical Specifications Default settings in LQ and FX emulation modes Upright AC power supply: Insulation resistance: 10M ohm minimum Dielectric strength (Between AC line and chassis): Power consumption: 4W or less Size: Dimensions and weight: Without the printer: Paper eject capacity: Options A-2Appendix A The Font Cartridges Appendix A A-3 The Font Cartridges Inserting a font cartridge A-4Appendix A Appendix A A-5 Selecting a font with your application program FONT RD Follow these to remove a front cartridge: Recovering from a cartridge error has when You cannot use each Note: If you purchased your printer and your lower paper in Chapter 2 to make sure that the printer is working properly Appendix A A-11 Assembling the lower paper cassette A-12 Appendix A Appendix A A-13 Installing the lower paper cassette A-14 Appendix A Appendix A A-15 Loading the paper A-16Appendix A Appendix A A-17 A-18Appendix A Operating the lower paper cassette Using SelecType Appendix A A-19 A-20Appendix A Using software commands ESC EM n Status messages Appendix A A-21 Cleaning the feed rollers A-22Appendix A Appendix A A-23 The Face-upOutput Tray Installing the face-upoutput tray A-24Appendix A Appendix A A-25 A-26Appendix A Appendix A A-27 A-28Appendix A Removing the face-upoutput tray Appendix A A-29 Memory Options A-30Appendix A •ADD MEMORY FOR CH The Memory Chip Set Removing the controller board A-32Appendix A Appendix A A-33 Installing the chip set A-34Appendix A Appendix A A-35 A-36Appendix A Appendix A A-37 A-38Appendix A Reinstalling the controller board Appendix A A-39 Checking the chip set 1.Turn on the printer power and watch the display for the following: All the indicator lights on the panel light briefly The message ROM Check appears The message RAM Check x.x MB appears Appendix A A-41 The Memory Expansion Boards A-42Appendix A Appendix A A-43 Installing a board A-44Appendix A Appendix A A-45 A-46Appendix A Checking the board Appendix A A-47 Character Samples and Symbol Sets Converting Hexadecimal Numbers to Decimals . . . . . . . . . . . . . . . . B-16 Available Fonts and Symbol Sets Resident fonts B-2A p p e n d i x B Page B-4Appendix B Appendix B B-5 B-6Appendix B ISO ANSI ASCII Set (Symbol Set ID # oU) Appendix B B-7 International Set for IS0 Sets B-8Appendix B HP Roman-8Set (Symbol Set ID # 8U) Appendix B B-9 B-10Appendix B IBM-US IBM-DN Appendix B B-11 ABCDEFGhijklmn0123!“#$ Character sets B-12 Appendix B Appendix B B-13 Epson Extended Graphics Character Table B-14 Appendix B Epson International Character Sets Appendix B B-15 Converting Hexadecimal Numbers to Decimals Printer Modes Available Printer Modes your C-2Appendix C Operating as an HP LaserJet series IIP printer Appendix C C-3 Printable area Character clipping C-4Appendix C HP emulation command summary Appendix C C-5 Orientation: Font selection: Appendix C C-7 Page length, page size, top margin, text length: Margins: Vertical line spacing: Half-linefeed: ESC control: Cursor positioning: Display functions, transparent print data: Perforation skip mode: Miscellaneous: Font management: Macros: Push/Pop position: Advanced graphics: Operating as an LQ or FX series printer LQ and FX emulation mode command summary Appendix C C-11 ESC G / ESC E SI / ESC SI C-12 Appendix C mode FX mode ESC &, ESC K, ESC L, ESC Y, ESC Z, ESC *, and ESC ˆ Appendix C C-13 Printer operation: Data control: Vertical motion: Horizontal motion: Print position: Overall printing style: Print size and character width: Print enhancement: Word processing: Character tables: User-definedcharacters: Graphics: Glossary byte cache character set control codes data dump mode driver drum EEPROM electrophotographic process engine ESC (escape) code ESC/P font caching hexadecimal (hex) hex dump mode interface landscape LCD Liquid Crystal Display. The screen on the control panel that displays messages memory number systems decimal hexadecimal off line on line point size portrait printer driver printer mode reset serial interface status sheet symbol set test print transfer charger wire Index IN-2Index Index IN-3 IN-4Index I n d e x IN-5 IN-6Index SelecType Map SelecType Level 1 in L-JET2P mode SelecType Level 1 in LQ and FX modes PcCanF DLoad LIGHT SelecType Level INPUTSTD (OPT) AUTO ORIENT T-OFFSET -64to 63 (dot) MODE I / F PARALLEL SLCTIN STOP BIT FNQ/ACK Page Page EPSON®