❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you normally use with your product
For users in North AmericaIf you purchased your printer in the United States or Canada, Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
Service | Access |
|
|
World Wide Web | From the Internet, you can reach Epson |
| Support at http://support.epson.com. At this |
| site, you can download drivers and other files, |
| look at product documentation, access |
| troubleshooting information, and receive |
| technical advice through |
|
|
Automated Telephone | A variety of automated help services are |
Services | available 24 hours a day, seven days a week. |
| To use these services, you must have a touch |
| tone telephone and call (800) |
|
|
Chapter 6 Problem Solver | 121 |