Troubleshooting Guide for Ericsson 4422 Telephone Manual

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.

Fault Check List

	1.	Read the Installation chapter.
		To make sure that you have done everything correctly and that
		everything is properly connected.
	2.	Disconnect all extra equipment.
		If your telephone is working properly when done, the problem
		lies in the extra equipment.
	3.	Connect a functioning telephone instead of the faulty
		one.
		If that telephone is working properly, the problem is probably in
		your telephone, contact your system administrator.
	4.	Check for operational problems.
		If operational problems are found, the problem is in the
		telephone network, contact the local telephone service or the
		local telephone company.
í É #	5.	Reboot the telephone.
í É #	Press and hold for at least one second.

BusinessPhone – Ericsson Dialog 4422 IP Office

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Image 119

Ericsson 4422 manual Troubleshooting, Fault Check List

Contents

Cover Page Graphic User Guide EN/LZTBS 180 344 R2A Ericsson Enterprise AB Table of Contents Welcome Declaration of Conformity WarrantyCopyright Important User Information Safety instructionsRead these safety instructions before use Disposal of the product Description Programmable keys SettingsVolume control keys / Navigation keys Display Loudspeaker Handset with hearing aid function Power adapter connectionHeadset key Clear key / Exit key / Log off key Hidden key functions Lamp Indications Display Information Display symbols Menu Structure Tones & Signals Phone Reset the phonePress simultaneously for at least one second to reset Start the Phone Log On/Off Connect the phone to the local network Start the Phone Startup procedure Press LAN access control network authenticationEnter your password Enter your user identity Display shows Startup procedure Press to use the current version of the software =No Update softwarePress to update the software =Yes Dial your extension number Option 1 SOS call function is disabledLog on Press to log on Option 1 SOS call function is enabled Press to confirm Option Press to correct a wrong entry Press to switch between upper and lower caseEntering letters and numbers Press to confirm within four seconds Log offPress to log off Handsfree Incoming CallsAnswer Calls Answer a second call To another extension Call pick-up Or í Outgoing CallsMake Calls Line ÔÖ or Â Automatic Callback Replace the handset or press to finish the procedureLift the handset when you are called back Last External Number Redial Intrusion Busy ExtensionDiverted Extension Camp-on Enter the Common Abbreviated Number Abbreviated NumbersCommon Abbreviated Numbers Dial-by-Name Lift the handset and press Enter the Abbreviated Number Individual Abbreviated NumbersProgram Individual Abbreviated Numbers Lift the handset Press Cancel one specific Individual Abbreviated NumberCancel all Individual Abbreviated Numbers Dial by Contacts Call a list entry Press to access the Call ListCall List Scroll through the list Press to remove the shown entry from the Call List Remove a list entry Group Listening Press to switch the loudspeaker on or offDuring Calls Press to end the call Press to switch the loudspeaker onFrom handset to handsfree From handsfree to handset Refer back MuteInquiry Press Enter the number of the third party TransferTransfer to a busy extension Callback Replace the handset to leave the conference Call WaitingConference Press the flashing Line key Press again to retake the call that has been put on hold Individual HoldCommon Hold Press the Line key Press to send Send MessageCallback message Voice message Call Forwarding Diversion when there is no answerDiversion when your extension is busy Activate Fixed Diversion Diversion when your extension is not activeCancel diversion Fixed Diversion Program and activate Internal Diversion Cancel Internal DiversionPress to cancel the diversion Individual Diversion Program and activate External Diversion Cancel External Diversion Re-activate External Diversion 22*# Press Enter your own extension number Cancel Follow-meFollow-me Activate Follow-me Press Enter extension number Bypass Call Forwarding Voice information Absence InformationPre-defined texts Press to enter the information Enter InformationPre-defined texts Enter Info Code Enter Completing Info from the table below Press Enter code Enter month and day Voice information Erase information Change InformationSave Use saved information Press Enter the number of the mailbox system Mailbox SystemActivate the Mailbox Deactivate the Mailbox Enter the public number of your company Access the MailboxAccess the mailbox from any other extension Enter the directory number of the mailbox system Listen to your Messages Access the mailbox Forward a Voice Message Change your Personal Greeting Select to record and send messages Send Messages via your MailboxOutcall External Notification Select to set up outcall notification Change the password via the telephone Change PasswordChange the password via your mailbox Lift the handset Press and record your message Dictaphone FunctionRecord message Make an external call Group FeaturesKey system Answer an external call Call a group-member Supervision/Telephone AttendanceTraffic situation Pick-up calls for the group Lift the handset Enter the group Call-pick-up code Group Call-pick-upCommon Bell Group Hunting Press Enter the hunt group number Press Press to finish the procedureLog Answer calls Log out Íz# Press to log on the secondary telephone Other Useful FeaturesTandem Configuration To activate the Tandem configuration Press to finish programming To deactivate the Tandem configurationReminder Answering Doorphone calls Cancel ReminderPress to cancel all settings Press to finish the procedure Doorphone Direct Inward System Access Disa Press Enter Account Number and press Account NumberDtmf Tones Verified or own Account Number Public number Least Cost RoutingUse Least Cost Routing Calling Least Cost Routing Programmable Keys SettingsPress to enter the Settings menu Press to store the entered number Press to select the Programmable Keys menuPress a programmable key Press to return to the main Settings menu Press a digit to select a new character Ring Signal Tone CharacterPress + or until the Ring Character option is selected Press + or until the Time & date option is selected Time Format WW DD-MM-YYYY Date Format Press to store the selected date format Press + or until the Date Format option is selectedPress + or until the desired format is selected Press + or until the Time option is selected Set the Time Press + or until the Date option is selected Set the Date Press + or until the Language option is selected Language Press + or until the Display Contrast option is selected Display contrast Press Press + or until the Option unit menu is selected Option unitChange the function of the option unit Press + or until the Hearing Level option is Handset and Loudspeaker VolumePress to change the volume Hearing aid compatibility and hearing level Press to suppress the ring signal Ring Signal VolumeMute Ring Signal Silent Ringing Network SettingsPress to switch off the ring signal Austria, Belgium Key panel Accessories From headset to handset Headset optionalMake calls From monitoring to headset From handset to headsetHeadset with Group Listening From headset to monitoring Press and hold for at least 4 seconds Headset Preset Pull-out Leaf optional Headset volume My Dialog 4000 Contacts Install My Dialog 4000 ContactsAdd Microsoft Outlook Contacts Exit My Dialog 4000 Contacts Add Microsoft Outlook contacts Web Server Press + or until the Network option is selected Read Out the IP-AddressWeb Server Web browser shows Access the Web ServerEnter the web server password Http//XXX.XXX.XXX.XXX Log on Click Add to Contacts Click Write the name and number Access the web serverSee chapter Access the Web Server on Column Delete call list Click Name Click Select one of the options belowClick to save the name and the number to Contacts Click Enter the new password SettingsChange web server password Change*******password Log off Settings Programmable Keys Current tone character is displayed Settings sub-menu will be displayedCurrent level is shown in bold characters Dialog 4422 v phone only Connections Between External Lines Useful Hints Glossary Least Cost Routing Password SystemInformation Intrusion Change cables InstallationInstall Cables Install Stands and Adapt Telephone Install card Install key panel optional Stand positioning Install card Insert the pull-out leaf Install Pull-out Leaf optionalRemove the protective film from the guiding rails 116 Wall Mounting Mount screws according to measures and attach the phone Placing the Telephone Cleaning the Telephone Fault Check List Troubleshooting 120 Index BusinessPhone Ericsson Dialog 4422 IP Office 121 122 BusinessPhone Ericsson Dialog 4422 IP Office 123 124 BusinessPhone Ericsson Dialog 4422 IP Office 125 126 BusinessPhone Ericsson Dialog 4422 IP Office 127