Call Forwarding, Diversion when there is no answer | Ericsson 4422

Call Forwarding

Call Forwarding

When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. The alternate answering position can either be a pre-programmed one (Diversion when your extension is not active and a common one for: Fixed Diversion, Diversion when there is no answer and Diversion when your extension is busy) or an individual one.

If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Depending on the type of diversion, you are also able to record your Personal Greeting for your mailbox, see section “Change your Personal Greeting” on page 59.

Note: You can still make calls as usual.

Diversion when there is no answer

If you are not available to answer incoming calls (internal or external), your system administrator can program your extension to automatically divert calls to a pre-programmed diversion address after a certain amount of time (default time: 15 seconds).

Diversion when your extension is busy

If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a pre-programmed diversion address.

44	BusinessPhone – Ericsson Dialog 4422 IP Office

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Ericsson 4422 manual Call Forwarding, Diversion when there is no answer, Diversion when your extension is busy

Contents

User Guide Cover Page Graphic EN/LZTBS 180 344 R2A Ericsson Enterprise AB Table of Contents Welcome Declaration of Conformity WarrantyCopyright Important User Information Safety instructionsRead these safety instructions before use Disposal of the product Description Settings Volume control keys / Navigation keysDisplay Programmable keys Power adapter connection Headset keyClear key / Exit key / Log off key Loudspeaker Handset with hearing aid function Lamp Indications Hidden key functions Display Information Display symbols Menu Structure Tones & Signals Reset the phone Press simultaneously for at least one second to resetStart the Phone Log On/Off Phone Start the Phone Startup procedure Connect the phone to the local network LAN access control network authentication Enter your passwordEnter your user identity Press Startup procedure Display shows Press to use the current version of the software =No Update softwarePress to update the software =Yes Option 1 SOS call function is disabled Log onPress to log on Dial your extension number Option 1 SOS call function is enabled Option Press to confirm Press to correct a wrong entry Press to switch between upper and lower caseEntering letters and numbers Press to confirm within four seconds Log offPress to log off Handsfree Incoming CallsAnswer Calls To another extension Call pick-up Answer a second call Or í Outgoing CallsMake Calls Line ÔÖ or Â Replace the handset or press to finish the procedure Lift the handset when you are called backLast External Number Redial Automatic Callback Busy Extension Diverted ExtensionCamp-on Intrusion Abbreviated Numbers Common Abbreviated NumbersDial-by-Name Enter the Common Abbreviated Number Lift the handset and press Enter the Abbreviated Number Individual Abbreviated NumbersProgram Individual Abbreviated Numbers Cancel one specific Individual Abbreviated Number Cancel all Individual Abbreviated NumbersDial by Contacts Lift the handset Press Press to access the Call List Call ListScroll through the list Call a list entry Remove a list entry Press to remove the shown entry from the Call List Group Listening Press to switch the loudspeaker on or offDuring Calls Press to switch the loudspeaker on From handset to handsfreeFrom handsfree to handset Press to end the call Refer back MuteInquiry Transfer Transfer to a busy extensionCallback Press Enter the number of the third party Call Waiting ConferencePress the flashing Line key Replace the handset to leave the conference Individual Hold Common HoldPress the Line key Press again to retake the call that has been put on hold Send Message Callback messageVoice message Press to send Call Forwarding Diversion when there is no answerDiversion when your extension is busy Diversion when your extension is not active Cancel diversionFixed Diversion Activate Fixed Diversion Cancel Internal Diversion Press to cancel the diversionIndividual Diversion Program and activate Internal Diversion Cancel External Diversion Program and activate External Diversion 22*# Re-activate External Diversion Cancel Follow-me Follow-meActivate Follow-me Press Enter your own extension number Bypass Call Forwarding Press Enter extension number Voice information Absence InformationPre-defined texts Enter Information Pre-defined textsEnter Info Code Enter Completing Info from the table below Press to enter the information Voice information Press Enter code Enter month and day Change Information SaveUse saved information Erase information Press Enter the number of the mailbox system Mailbox SystemActivate the Mailbox Deactivate the Mailbox Access the Mailbox Access the mailbox from any other extensionEnter the directory number of the mailbox system Enter the public number of your company Access the mailbox Listen to your Messages Change your Personal Greeting Forward a Voice Message Select to record and send messages Send Messages via your MailboxOutcall External Notification Select to set up outcall notification Change the password via the telephone Change PasswordChange the password via your mailbox Lift the handset Press and record your message Dictaphone FunctionRecord message Group Features Key systemAnswer an external call Make an external call Supervision/Telephone Attendance Traffic situationPick-up calls for the group Call a group-member Group Call-pick-up Common BellGroup Hunting Lift the handset Enter the group Call-pick-up code Press Press to finish the procedure LogAnswer calls Press Enter the hunt group number Íz# Log out Other Useful Features Tandem ConfigurationTo activate the Tandem configuration Press to log on the secondary telephone Press to finish programming To deactivate the Tandem configurationReminder Cancel Reminder Press to cancel all settings Press to finish the procedureDoorphone Answering Doorphone calls Direct Inward System Access Disa Account Number Dtmf TonesVerified or own Account Number Press Enter Account Number and press Least Cost Routing Use Least Cost RoutingCalling Least Cost Routing Public number Programmable Keys SettingsPress to enter the Settings menu Press to store the entered number Press to select the Programmable Keys menuPress a programmable key Press to return to the main Settings menu Press a digit to select a new character Ring Signal Tone CharacterPress + or until the Ring Character option is selected Time Format Press + or until the Time & date option is selected Date Format WW DD-MM-YYYY Press to store the selected date format Press + or until the Date Format option is selectedPress + or until the desired format is selected Set the Time Press + or until the Time option is selected Set the Date Press + or until the Date option is selected Language Press + or until the Language option is selected Display contrast Press + or until the Display Contrast option is selected Press Press + or until the Option unit menu is selected Option unitChange the function of the option unit Handset and Loudspeaker Volume Press to change the volumeHearing aid compatibility and hearing level Press + or until the Hearing Level option is Press to suppress the ring signal Ring Signal VolumeMute Ring Signal Silent Ringing Network SettingsPress to switch off the ring signal Austria, Belgium Accessories Key panel From headset to handset Headset optionalMake calls From handset to headset Headset with Group ListeningFrom headset to monitoring From monitoring to headset Headset Preset Press and hold for at least 4 seconds Headset volume Pull-out Leaf optional My Dialog 4000 Contacts Install My Dialog 4000 ContactsAdd Microsoft Outlook Contacts Add Microsoft Outlook contacts Exit My Dialog 4000 Contacts Web Server Press + or until the Network option is selected Read Out the IP-AddressWeb Server Access the Web Server Enter the web server passwordHttp//XXX.XXX.XXX.XXX Web browser shows Log on Click Access the web server See chapter Access the Web Server onColumn Add to Contacts Click Write the name and number Delete call list Click Name Click Select one of the options belowClick to save the name and the number to Contacts Settings Change web server passwordChange*******password Log off Click Enter the new password Settings Programmable Keys Settings sub-menu will be displayed Current level is shown in bold charactersDialog 4422 v phone only Current tone character is displayed Useful Hints Connections Between External Lines Glossary Password System InformationIntrusion Least Cost Routing Change cables InstallationInstall Cables Install Stands and Adapt Telephone Install card Install key panel optional Stand positioning Install card Insert the pull-out leaf Install Pull-out Leaf optionalRemove the protective film from the guiding rails Wall Mounting 116 Mount screws according to measures and attach the phone Cleaning the Telephone Placing the Telephone Troubleshooting Fault Check List Index 120 BusinessPhone Ericsson Dialog 4422 IP Office 121 122 BusinessPhone Ericsson Dialog 4422 IP Office 123 124 BusinessPhone Ericsson Dialog 4422 IP Office 125 126 BusinessPhone Ericsson Dialog 4422 IP Office 127