Five, HelpDesk Software | Extron electronic IPI 200, IPI 100

IPI 100 and IPI 200 Series

Chapter5Five

HelpDesk Software

Introduction to the Software

System Requirements

Installing the Software

Starting the Program

Configuring the IPI Intercom System

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Extron electronic IPI 200, IPI 100 manual Five, HelpDesk Software

Contents

Push to Talk MediaLink IP Intercom Interfaces Sicherheitsanleitungen Deutsch PrecautionsSafety Instructions English Consignes de Sécurité Français FCC Class a Notice Page Table of Contents Table of Contents, cont’d IPI 100 and IPI 200 Series Table of Contents Iii Iv IPI 100 and IPI 200 Series Table of Contents Before you get Started One IPI 101 AAP IPI 104 AAP IPI 201 Series IPI 204 Series Terms and symbols used in this manualPreface About this Manual Additional reference material About the IP Intercom Modules LED indicator to show when the room is being monitored FeaturesSecurity features UL Requirements System Requirements Preface, cont’d Two Installlation MLC 226 IP’s rear panel, as shown in the following figure InstalllationIPI 100 and IPI 200 Series Installation MLC 226 IP AAP or a mounting frame Connector MLC Audio Connection Installlation, cont’d Single PC to panel Sample Applications Network Multiple PCs to panel Panel-to-panel mode Server mode MPA Intercom with amplifier Installlation, cont’d Operation Three IPI 100 and IPI 200 Series Operation Front Panel Features and OperationOperation Button Color Indication Button OperationPush to talk operation Indication lighting\⤀ Operation Four Initial Configuration Before you Begin Initial ConfigurationIPI 100 and IPI 200 Series Initial Configuration Advanced button name changes to Basic Setting the IP address using Global ConfiguratorAt its factory default IP address IPI 200 Series intercom unit must be Intercom unit’s embedded Web page is displayed Setting the IP address using embedded Web pagesOpen a Web browser on the local PC Return to the TCP/IP Properties dialog box on the PC Arp s IP address MAC address Setting the IP address using the ARP command HelpDesk Software Five IPI 100 and IPI 200 Series HelpDesk Software Installling the SoftwareHelpDesk Software Introduction to the Software Starting the Program Log-in as User Log-in as a HelpDesk Administrator HelpDesk Software, cont’d Use the drop-down menu to select the appropriate option Configuring the IP Intercom SystemBasic Configuration Using the Configuration Utility Select Manually by IP Address from the drop-down menu Importing a GC2/GCZ fileClick Import. a Windows Open dialog box opens Entering an IP address manuallly Scanning the local subnet Configuring an IP device with the configuration utility Talk mode Start speaking. While Listen mode Select an available group or All Intercoms Group announcement To load a pre-recorded file Loading a pre-recorded .wav fileChanging the default .wav file for intercom events Calll forwarding Setting up a peer-to-peer network All HelpDesks must be linked to the Server PC None of the PCs can be set to Server ModeSetting up one PC as a server Server PC must be set to Server Mode HelpDesk Software, cont’d Specifications, Part Numbers Accessories Specifications IPI 100 Series Specifications, Part Numbers, Accessories Included parts Replacement Part number Accessories IPI 100 Series\⤀Accessories Part number Included Parts IPI 100 Series\⤀ Specifications IPI 200 Series Specifications, Part Numbers, Accessories, cont’d Extron Lbs 0.2 kg Amplifiers, cable, miscelllany Part number Accessories IPI 200 Series\⤀Included Parts IPI 200 Series\⤀ Specifications, Part Numbers, Accessories, cont’d SIS Programming and Control AppendixBB IPI 100 and IPI 200 Series SIS Programming and Control SIS Programming and ControlHost-to-IPI Communications IPI-initiated Messages Error response references Password informationError responses Using the command/response table Commands and Reponses = Escape key hex 1B Use W instead of Esc for Web browsers Symbol definitions= On/off status 0 = off / disable 1 = on /enable Telnet Web Browser X4! = X4 = X7! = = on, disable/lock the front panel +X20 Command/response table for SIS commandsX20 X1! Command Ascii Telnet\⤀ URL Encoded ResponseX1! C X1! X1! X1! X4 X1@ CN Ipn X1@ IpnX4 X1@ or X1* X3$ X1$ CI X1$ X6$ EB X2@ X6$,X1$ EB Bmd X6$,X1$ Pvl X5@ X3# CU IpuX4! CK X5@ or Stream Files via Telnet or RS-232 Directory commands IPI 100 and IPI 200 Series SIS Programming and Control B-15 File handling commandsStream Files via Port 0AE 1AE IPI 100 and IPI 200 Series SIS Programming and Control B-17 Reset zap\⤀/Erase Commands SIS Programming and Control, cont’d Mounting AppendixCC IPI 100 and IPI 200 Series Mounting MountingMounting the IPI 100 Series Mounting the IPI 200 Series Mounting, cont’d IPI 100 and IPI 200 SeriesDAppendix D Button Labels Button Label Generator software Installling or Replacing Button LabelsInstallling the Button-Label Generator software Button Labels Using the Button-Label Generator software Text Installling Button Labels Extron Warranty Quick Installation Checklist