Extron electronic IPI 100 HelpDesk Software, Introduction to the Software, System Requirements

HelpDesk Software

Introduction to the Software

The IP Intercom System requires a PC running the IP Intercom HelpDesk software and an IP Intercom unit. The HelpDesk program (provided on the software disk) has a management and monitoring application (the main screen) and a configuration utility.

If an IPI 100 series unit is used, it must be linked to an MLC 226 IP controller. The IPI 200 series are stand-alone units that do not need to be connected to another MediaLink device.

The PC, the IPI 200 series unit, and the MLC 226 IP, when used with an IPI 100 series unit, must all be connected to the Local Area Network (LAN) and each must have a unique IP address. Consult with your IT department to ensure that IP addresses have been correctly allocated.

Network and IT administrators should use information from the following white papers, which can be found on the Extron Web site (www.extron.com), to ensure optimal network configuration and compatibility for the IP Intercom system:

•IP Intercom Network Impact Statement

•IP Intercom Best Installation Practices

Extron recommends that the IP Intercoms and the HelpDesk be on the same LAN with a static IP address and not be separated by a firewall. If the IP addresses are on different subnets, it is best to set up a dedicated VLAN. If a firewall is required, the following ports need to be open: UDP port 3121 (audio traffic), TCP telnet port 23 (control and status), UDP port 3122 (inter‑helpdesk communication), and UDP ports 1230 and 1231 (auto discovery).

If you are using an IPI 100 series unit, linked to an MLC 226 IP controller, you must configure the MLC for network communication before you can install and use the intercom system software. For more information about configuring the MLC, see:

•“Software-and Web Page-based Setup and Control“ in the MLC 226 Series User’s Manual

•The Global Configurator Help File (automatically downloaded and installed along with the Global Configurator software)

System Requirements

Before installing the IP Intercom program, ensure that your computer system meets the minimum requirements, which are shown on page 1‑5.

Installling the Software

To install the IP Intercom software on the hard drive:

1.Locate and select the IPI Intercom software from the Extron Product Software disk or the Extron Web site.

2.Click Install (Extron product software disk) or Download (Extron Web site) and follow the on screen instructions to download and install the program.

The installation procedure:

•Creates and installs the files in a directory (C:\Program Files\Extron\IPI).

•Adds an IPI icon to the desktop

•Adds program shortcuts to the Start menu in a group named “Extron Electronics”.

NDo not change or rename the directory where these files are installed.

5-2 IPI 100 and IPI 200 Series • HelpDesk Software