HelpDesk Software, cont’d
Loading a pre-recorded .wav file
The software allows you to load up to ten
NThe .wav file must be saved as 8 kHz, 16 bit, mono audio in PCM format.
To load a pre-recorded file:
1.Open the Configuration Utility. Under the Tools menu, select the Manage Sound Bites option.
2.Click on the file button and go to C:\Program Files\Extron\IPI\wav folder. Select the .wav files that you wish to be available.
3.Click OK to close the Manage Sound Bites box and then click Exit to close the Configuration Utility.
Changing the default .wav file for intercom events
Certain situations lead to default .wav files being played. It is possible to customize those files.
1.Under the Tools menu open the Help Desk Preferences dialog box, click on the
Audio tab.
2.For each event, click on the corresponding file button and navigate to
C:\Program Files\Extron\IPI\wav folder. Select the .wav files that you wish to associate with that event.
3.As soon as a change is made, an OK button appears. When all the changes have been made, click OK to close the Help Desk Preferences dialog box.