D-3
IF YOU ARE STILL HAVING PROBLEMS
Ifyou have already gone throughthe Troubleshooting table on the previous
pagesand are still having problems, contact Fisher-Rosem ount technical
supportat 1-800-833-8 314 or 1-512-832-3774. Please complete the
followingcheck list and have the following information available.
Forfurther information on theHART Communicator, contact our web
addressat www.hartcommunicator.com.
Information Notes
Manufacturerand modelof the control
system.
Manufacturerand modelof the field device.
Loopdiagram o f the problem loop.
Plantlayout and pr oximity to other equipment.
DoHART communications occur when other
devicesor process es are not running?
Totalcable length from the termination panel
tothe field device.
Messageon the Commu nicator screen when
attemptingto communicatewith the field
device(e.g., device no tfo und).
Taskperformed when a specific error
messagewas display ed.
Numberof HART loops in the facility.
Numberof HART loops that are failing (i.e .,n o
communication).