Fisher & Paykel DD247 Customers Complaint - food particles left on dishes, not food, problem

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6.3 Poor Wash Performance

Customers Complaint - food particles left on dishes

Cause of problem (1).		Spray arm has stopped rotating
How to resolve the		a) One of the dishes / cutlery / utensils has fallen through the basket
problem		and jammed the spray arm. Remove the obstruction.
		b) The filter plate, drain filter, or drain filter access panel is not
		installed correctly and is causing the spray arm to jam.
Cause of problem (2).		The product is being over loaded or incorrectly loaded with dishes.
How to resolve the		Advise customer of correct loading.
problem.
Cause of problem (3).		The customer is selecting the wrong wash cycle for the soil level on the
		dishes.
How to resolve the		Advise the customer about reduced water temperatures (up to 20ºC /
problem		70ºF lower) and wash times when using Fast and Eco cycles.
	Customers Complaint - coffee/tea stains left in cups
Cause of problem (1).		Not enough detergent is being used. To remove these stains requires a
		stronger concentration of detergent in the water.
		More detergent is also required in hard water areas, as minerals in the
		hard water reduce the effectiveness of the detergent. There are also
		detergents available with a built in water softening agent which will
		work up to moderate hardness levels.
How to resolve the		Fill the main-wash detergent cup to the top and for best results also fill
problem.		the pre-wash detergent cup. Run on normal or heavy cycles, not Eco.
		Use a detergent with a water softening agent.
Cause of problem (2).		The product is being over loaded, which is preventing water reaching
		the cups on the upper cup racks.
How to resolve the		Advise the customer of correct loading.
problem

Customers Complaint - dishes have blotchy marks on them that look like water stain marks,

not food

Cause of problem.	Not enough rinse aid being used. The water is not soft enough during
	the final rinse and therefore hard water droplets containing impurities
	are drying on the dishes instead of running off during the dry cycle.
How to resolve the	Confirm that the customer is using rinse aid.
problem.	The rinse aid may need to be turned up to a higher setting (4 or 5 lights),
	and for optimum dry performance, run the DishDrawer™ on normal or
	heavy cycles, not Eco.
	Check that the rinse aid dispenser is dispensing correctly in diagnostics.