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Customers Complaint - glasses & cutlery have a cloudy white film on them and/or plates have a
white chalky film on them
Cause of problem. | Hard water and not enough detergent being used. Minerals from the |
| water are building up on the dishes or the water softener is not set to |
| the correct water hardness level, or is faulty. |
How to resolve the | Once this film forms on the dishes it cannot be removed by normal |
problem. | running in the dishwasher. The dishes will need to be cleaned by |
| soaking them in an acidic solution (such as white vinegar and water). |
| Where a Water Softener is not fitted in the product: |
| To prevent the build up |
| the |
| detergent, and we would recommend running on normal cycles, not |
| Eco. There are detergents available to be used with hard water that have |
| a softening agent built in, these powders will work up to moderately |
| hard water. |
| In problem areas with very hard water, the customer may need to |
| use a detergent additive designed for use in hard water areas, or fit a |
| household water softener to the incoming water supply. |
| Where a Water Softener is fitted: |
| Set the water softener for the correct local water supply hardness. |
| Check that the water softener is functioning correctly in diagnostics. |
| C1 Water Softener Diverter Valve |
| In hardware output diagnostics test mode: |
| FU – turn the fill water valve on |
| P2 – turn the motor drain on |
| C1 – water softener diverter valve |
| On – water bypasses the resin tank |
| Off – water flows through the resin tank |
| C2 Water Softener Brine Pump |
| Turn the brine pump on in diagnostics mode. Observe a small quantity |
| of water (approx. 30 ml per min.) flowing out the bottom of the |
| dispenser (drop the dispenser door down to observe this.) Observe a |
| change in the water level (approximately 120ml per 4 min.) in the salt |
| reservoir. The reservoir should pump dry of water in this time. |
| Note: - Fill the salt reservoir with salt (and then water if not already) |
| before performing this test. |