Appendix E Technical Support | Force10 Networks E1200i guide

Appendix E	Technical Support

This appendix contains these major sections:

•The iSupport Website

•Contacting the Technical Assistance Center on page 101

•Requesting a Hardware Replacement on page 102

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to these services.

The i-Support website (see Figure 30, below) (http://www.force10networks.com/support/) contains a publicly available interface that includes access to techtips, white papers, and user manuals. After you get an account and log in, the available documentation expands to other types, including bug lists, error message decoder, release notes. You can even track your own Force10 inventory.

Once you are logged in, the following five tabs become available:

•Home: Summary of open cases, RMA management, and field notices (as shown below)

•Service Request: Case management

•Software Center: Software downloads, bug fixes, and bug tracking tool

•Documents: User documentation, FAQs, field notices, technical tips, and white papers

•Support Programs: Information on the suite of Force10 support and professional support services.

Installing and Maintaining the E1200i System

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Force10 Networks E1200i manual Appendix E Technical Support, This appendix contains these major sections

Contents

Installing and Maintaining the E1200i System Copyright 2008 Force10 Networks Contents Installing Fan Trays Appendix B System Boot Index List of Figures Page List of Tables Page Symbol Description Defines the information symbols used throughout this guide Related Publications Operating Overview E1200i SystemPage Page RPM Component Minimum Maximum Field-Replaceable Step Task Section Supplying Power DC on Site Selection Criteria Chapter Site Preparation Cabinet Placement PowerRack Mounting Fans and Airflow Storing Components Unpacking the E1200i AC System Installing the AC Chassis Step Task Installing the Equipment Rack Shelf BarTo install a equipment rack shelf bar Standard Front Chassis Mounting To install the chassis into a prepared rack Installing the Chassis into an Equipment Cabinet Installing the AC Chassis Unpacking the E1200i DC System Installing the DC Chassis Installing the DC Chassis Rack-Mounting the Chassis Installing the DC Chassis Installing Fan Trays Screw latch Installing Fan Trays Location To install fan traysIs an illustration of the fan tray safety labels Label Installing Fan Trays On/Standby Switch Installing AC Power Supplies Securing the Chassis Ground Installing Power Supplies Insert power supply AC Power Supply and Fan Operability Test Status LED is Step Task Status Installing AC Power Supplies PEM 0 and PEM 1 Chassis Locations Installing DC Power Supplies Installing DC PEMs Cable and Connector Requirements Use the following steps to install a DC PEM Over current protector PEM interlock lever Locking screws Cable Connector Required for E1200i DC PEM DC PEM with Connections in Place DC Power Supply and Fan Operability Test Step Task Installing RPMs, Line Cards SFMs Unpacking an RPM or Line CardImportant Points to Remember Installing Line Cards and RPMs RPMsLine Cards Blank Panels Preparing and Installing RPMs and Line Cards Installing an RPM into the E1200i To install line cards and RPMs Section Label Description Installing a Second RPMRPM Label and LEDs Describes the RPM LED states and the RPM front panel Installing Switch Fabric Modules SFMs Illustrates the SFM front panel and LEDs SFM Front Panel and LEDs Line Card Cable Management Systems Connecting the Console and Auxiliary Ports RPM Ports and CablesRPM Ports Cable and Adapter Pin Assignments Pin Signal Input/Output Accessing the Console with a DB-25 Adapter Accessing the Console with a DB-9 Adapter Accessing the 10/100 Ethernet Management Port Accessing the Auxiliary Port by ModemLabel Description Preparation Chapter Powering Up Supplying Power DC Supplying Power AC Booting from the Bootuser Prompt Booting to the CLI Prompt Powering Up Removing and Replacing Fan Trays Removing and Replacing Components Removing and Replacing Components Removing and Replacing AC Power Supplies Installing and Maintaining the E1200i System Removing and Replacing DC Power Supplies Remove an AC Power Supply in a non-redundant installationRemove an AC Power Supply in a redundant installation Installing and Maintaining the E1200i System Remove a DC Power Supply Removing and Replacing RPMs, Line Cards, or SFMs Removing and Replacing line cards or RPMsTo remove and replace E1200i line card or RPM modules Removing and Replacing SFMs To remove and replace an SFMNo linecard To remove and replace the air filter Removing and Replacing the Air Filter Removing and Replacing Components Appendix a Using a Flash Memory Card External Flash Memory Card OverviewInserting the External Flash Memory Card To remove the flash memory card To install the flash memory cardRemoving the External Flash Memory Card Formatting an External Flash Card Command Syntax Command Mode Purpose Copying Files to the External FlashDisplaying Files Stored on the External Flash Page Booting from the Bootuser Prompt System Boot Process Step Command To configure the chassis from the Bootuser prompt Step Command Task Show boot selector Show bootvar View the Management interface’s physical settings Auto-negotiationPort Show default-gateway Default-gateway ip-address Step CommandTask Reload System Boot Appendix C Alarms Power Supplies and Alarms SFMs and Alarms Alarms This appendix contains two major sections Appendix D System SpecificationsE1200i AC System Power Requirements E1200i AC Chassis Physical Design System Specifications E1200i DC Chassis Physical Design E1200i DC System Power Requirements Non-operating Environmental SpecificationsOperating Specifications Agency Compliance Safety Standards and Compliance Agency Certifications Japan Vcci Compliance for Class a EquipmentKorea MIC certification Electromagnetic Emissions ImmunityProduct Recycling and Disposal European Weee symbol System Specifications This appendix contains these major sections Appendix E Technical Support Support Policies section of iSupport Accessing iSupport Services Console captures showing the troubleshooting steps taken Output from the show tech-supportnon-paged command ThisOutput from the show logging eventlog unit command, where Console captures showing the error messages To request replacement hardware, follow these steps Requesting a Hardware Replacement FPC Asic Index 104 Index Installing and Maintaining the E1200i System 105