Force10 Networks E1200i manual Requesting a Hardware Replacement

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step Task

1Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show hardware command.

2Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by:

•Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 101).

•Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 101). Provide the following information when using E-mail or phone:

•Part number, description, and serial number of the component.

•Your name, organization name, telephone number, fax number, and e-mail address.

•Shipping address for the replacement component, including a contact name, phone number, and e-mail address.

•A description of the failure, including log messages. This generally includes:

•Output from the show tech-support[non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.)

•Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.)

•Console captures showing the error messages

•Console captures showing the troubleshooting steps taken

•Saved messages to a syslog server, if one is used

102 Technical Support