Mar 00 Genicom PublicationNo. GEG-99054
microLaser 210 User Guide 9-11
Solving Offset Catch Tray Problems
Interpreting Offset Catch Tray Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the offset catch tray, the possible cause of the error, and the action to take to correct the
problem. If the control panel shows an error message that concerns another part of the printer, refer
to Chapter 5: Troubleshootingfor a complete list of all warning and error messages.
Installation Problems
Simple oversightsduring installation may cause problems when you first use the offset catch tray.If
the offset catch tray is inoperativeafter you have installed it, use the following procedure to check
several possible causes.
1. Turnthe printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Make sure that the offset catch tray is firmly attached to the printer.
If the offset catch tray is firmly attached but the offset catch tray is still inoperative, return to
the installation procedure and carefully repeat all of the installation steps.
3. If the offset catch tray is still inoperative after reinstallation, remove it from the printer so you
canruntestsontheprinteralone.
4. Print a few sheets of paper to the main output tray to make sure the printer is still opera-
tional.
• If the printer is operational when the offset catch tray is not attached, contact eith er your
sales representative or a service technician an d report your problem.
• If the printer is not operational when the offset catch tr ay isn ot attached, refer to Chap-
ter 5: Troubleshooting for procedures to correct prin ter problems. After correct ing the
printer problem, return to this chapter to reinstall the offset catch tray.
Error or Warning
MessageLine1
Error or Warning
MessageLine2
Possible Cause Action
(Warning message, printer
continuesoperating and line
1 shows printer status.)
Offset TrayFull The offset catch tray is
full.
Remove paper fromthe
tray.
E6 JAM OFF.TRAY Remove paper The rei s a jam at the
offset catch tray.
Remove the paper jam.
See “Clearing an Offset
Catch TrayPaper Jam” on
page 9-12.
OFFSET TRAY FULL Remove Paper The offset catch tra y is
full.
Remove paper fromthe
tray.
OFFSET TRAY FAIL Call Service The offset tray has
failed.
Turnthe p rinter off, then
turn it on. If the problem
reoccurs, contact an
authorized service
provider.