Publication No. GEG-99054 Genicom Mar 00
A-2 microLaser 210 User Guide
Sources of Support
About this Appendix
This appendix explains the availablesources of GENICOM Customer Support, and also lists con-
tact information and locations of GENICOM worldw ide offices. This appendix also lists the part
numbers for GENICOM microLaser 210printers, options, and consumables. To orderparts, con-
tact your local authorized GENICOM dealer.
Sources of Support
There are several sources of Customer Support available to you, depending u pon the type of assis-
tance that you need.
You r G E N I C O M V e n d o r
The local vendor that you purchased the printer through may be best equipped to help you with
printer problems. Yourvendo r has specially trained service technicians available to answer ques-
tions, and also has equipment that is necessary to analyze printer problems.
YourApplicat ion Vendor
Printing problems often have more to do with the application you are using than with the printer
itself. Contact the manufacturerof the application in use for assistance in resolving such problems.
Internet
The GENICOM server provides access to technical reports, new product announcements, a trade
show schedule, and other generalinformation about GENICOM.
Youcan access the G ENICOM server via any one of the many world-wide web browsers available
to Internet users. The GENICOM home page is http://www.genicom.com.
GENICOM Technical Support
GENICOM TechnicalSupport is available M-F,8:00 am-8:00 pm, Eastern Time, (540)
949-1031(US). Youcan also fax questions to GENICOM Technical Supportat (540) 949-1505
(US). Please indicate whether you would like a fax or telephone reply.
If you call for assistance, have the following information ready so our technicians can help you
more quickly—also include thisinformation with any question that you fax to GENICOM Tech-
nical Support:
■Yourphone number, fax number, and shipping address
■A description of the problem
■The printer model
■The type of host computeryou are using
■The type and version of operating system you are using
■The interface you are using, and, if serial, the protocol
■The application and version you are using
■The emulation you are using
■Yourprinter firmware version (listed on the status pages)