Technical Support Information | Honeywell MAXPRO-NET manual

		MAXPRO-Net TECHNICAL SUPPORT
		REGISTRATION
Site name:		License Key No:
Site name:
Company:
Contact person:		Position/title:

Mailing Address: ...............................................................................................................................................

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Phone:................................................................... Facsimile: ........................................................................

Technical Support Information

Honeywell provides technical support by phone to the installers and users of our various products. We are happy to assist with installation (wiring, connections and system planning), commissioning (identifying cabling or interconnection problems, macro programming, reconfigurations) as well as ongoing service, fault finding and general maintenance advice.

Every licensed product receives technical support at no charge when the software has been licensed through our technical support department. Call technical support at 972-620-6500 (1-800-796-2288 in North America) to register your software via telephone or contact tech support at MAXPRONETREGI@HONEYWELL.COM to register via email. The form can be mailed to the Honeywell’s Technical Support Department located at 12880-A Valley Branch Lane, Farmers Branch, TX 75234.

Other information

If you wish to minimize the requirement of technical support, Honeywell provides technical training courses to allow our distributors and clients to further develop their own in depth knowledge and understanding about our products. Please contact our company for more information at www.honeywellvideo.com.

I agree to abide by the terms and conditions as detailed in the software license agreement.

Please Sign/date and return to Honeywell Video Systems

_____________________________________	_______________________________
Signature	Date

Rev. A	v	HMXMU001056
		03/16/05

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Honeywell MAXPRO-NET manual Technical Support Information, Please Sign/date and return to Honeywell Video Systems

Contents

MAXPRO-Net March Initial Release PCN1980 Issue Date Revisions Honeywell International Inc Eileen Way, Syosset, NY Software License Agreement Patent and Trademark Information Please Sign/date and return to Honeywell Video Systems Technical Support Information Before YOU Contact Technical Support What is the License key number?Have you registered the site? Youre now ready to contact technical support Table of Contents Rev. a Viii HMXMU001056 03/16/05 Scan 10-1 List of TablesList of Figures General Description Chapter Overview Assumptions Made by this Manual System KeyboardsOther Equipment Keystrokes Conventions Used in this ManualNumerical Range Points to Take Note Acknowledgements Manufacturers NoteMonitor messages Windows  Entering Your Selection Numbers HOW and WHY? Chapter Getting Started Selecting a Monitor Selecting a Camera Controlling a Camera PTZ Other PTZ functions Controlling a VCR from the Keyboard Selecting a VCR Controlling a VCR from the Keyboard Recording a Camera Auxiliary Devices and Multiplexers Rev. a HMXMU001056 03/16/05 What is a Guard Tour? Chapter Using Scan SequencesWhat is a Scan SEQUENCE? Starting a Scan Sequence Halting a Scan Sequence Pausing a Scan Sequence Making a NEW Scan Sequence Making a NEW Scan Sequence Entry Positions In Scan Sequence Entry Positions In Scan Sequence 20 Before Overwriting Editing a Scan SequenceOverwrite With a New Camera Selection Entry Positions In Scan Sequence 20 After Overwriting Delete This Camera SelectionEntry Positions In Scan Sequence 20 Before Deletion Entry Positions In Scan Sequence 20 After Deletion Entry Positions In Scan Sequence 20 Before Insertion Insert a New Camera SelectionEntry Positions In Scan Sequence 20 After Pressing The Key Inserting Camera No 10 Into Entry Position Scan Sequence List Showing Entry Changing the Dwell Period 10 Using Key To Move To Entry Increasing the Dwell for ONE Camera Rev. a HMXMU001056 03/16/05 What is a MACRO? Chapter Using MacrosSalvo Camera Selections Camera Walks Automated Control Executing a Macro Make a NEW Macro Make a NEW Macro Can I Edit a MACRO? Delete a Macro Rev. a HMXMU001056 03/16/05 What are ALARMS? Chapter Managing Alarms Camera Fail Alarms External Alarm InputsPTZ Site Failed Alarms Lost Video VCR Alarms PTZ Site Tamper AlarmsOther Device Alarms Alarm Stack Clearing AN Alarm Stepping Through the Alarm Stack Clearing AN Alarm Rev. a HMXMU001056 03/16/05 Fast Camera Selection Setting a NEW Camera View PTZ Preset PositionChapter Other Keyboard Functions Setting a NEW Camera View PTZ Preset Position Camera PTZ FLASHBACK Recalling a Camera View PTZ Preset Position Selecting AN Alternate Camera Revealing SMARTEXT Hiding Displayed Text Revealing SMARTEXT Accessing the Menu System What is the Text Channel Menu SYSTEM?Chapter Text Channel Menu System Exiting the Menu System Making Selections from the Menu Keyboard Operator SIGN-ON Keyboard OperatorsOperator1 Keyboard Operator List SIGN-ON Confirmed SIGN-OFF Keyboard OperatorsSign On Confirmed Sign-OFF Operator Change PIN Change PIN Number Enter Confirm New PIN and Press Selections Chapter Message PromptsIntroduction Liveupdate Begin Scan Liveupdate Completed Tour halted Message Prompt Explanation End of tourTour paused Set tour PAN-TILT Control VCR Control User Macros Other Control General Licexpired ErrorsLicxxdaysleft Network Fail # Keyboard Fail Monitor Text Display Chapter System FeaturesReal Time Clock RTC Monitor Blanking Text Display TIME-OUTBlack Pause Post-Text System Access by Operators Monitor Access Prioritizing Operators Settling Conflicts In Monitor Access Camera Failed Detection Keyboard TIME-OUTAuto Sign OFF Low level video Chapter Troubleshooting Eileen Way Honeywell Video Systems Head Office