Issue | Cause | Solution |
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Cradle is plugged into | Battery pack is not making contact | Push battery pack in firmly. Do not “slam” the battery |
a live outlet, battery | with charging terminals in the battery | pack into the battery well. |
pack is inserted, but | well. | Replace battery pack. |
RED LED is OFF and | Faulty battery pack. | Contact Technical Assistance (page |
no other LEDs are on, | New battery pack, same result. | replacement options. |
or all LEDs are off. |
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When you first put a | During the first few minutes, the | There is nothing wrong with the battery pack or |
fully charged battery | charger checks the battery pack for | charging pocket. |
pack in the battery well, | correct voltage and charge state. |
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the RED LED comes | During this time the LED is RED and |
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on, indicating the | is continuously ON. After charging is |
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battery pack is | complete, the LED is GREEN. |
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charging. |
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LED is flashing RED at | Current could not be sourced through | Contact Honeywell for battery pack replacement |
any station. LED is | the battery pack due to age, | options. |
flashing RED at any | exhaustion or damage to the cell(s). |
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station. | Or |
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| The battery pack does not |
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| communicate with the charger. |
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| The charger’s timeout period has | Make sure that the battery pack temperature is |
| expired. | within specification and retry charging. If problem |
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| repeats, contact Honeywell for battery pack |
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| replacement options. |
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Solid YELLOW LED | The battery pack is too hot or too | Remove battery pack from the cradle and allow it to |
when battery pack is | cold to charge. | adjust to room temperature. |
inserted in the cradle. |
| If the battery pack is left in the cradle, it will cool |
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| down or warm to a temperature upon which the |
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| cradle will begin the charge cycle. However, |
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| depending on the temperature of the MX9 battery, it |
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| may take |
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| cool down faster if the battery is not in the battery |
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| well. |
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MX9 docked in cradle | MX9 not fully seated in cradle | Reseat the MX9 fully into the docking bay. |
but cannot work with | Foreign objects inside docking bay or | Remove the foreign objects and reseat the MX9 into |
accessory cables | cable connectors | the docking bay. |
connected to cradle. |
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MX9 docked in cradle | MX9 not fully docked. | Check the docking bay is clear of foreign objects and |
but Docked LED does | Power supply not connected. | reseat the MX9 fully into the docking bay. |
not light up. |
| Check that power is applied to the Power Jack at the |
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| rear of the MX9 Desktop Cradle. |
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