Startup Help

Issue:

Can’t change the date/time or adjust the volume.

Solution:

AppLock is installed and may be running in User Mode on the MX9. AppLock user mode restricts access to the control pan- els.

Issue:

Touch screen is not accepting stylus taps or needs recalibration.

Solution:

Press Ctrl+Esc to force the Start Menu to appear. Use the tab, backtab and arrow keys to move the cursor from element to element. Press Enter to open folders or start a program e.g., Registry panel Warmboot button.

Issue:

MX9 seems to lockup as soon as it is rebooted.

Solution:

There may be slight delays while the wireless client connects to the network, authorization for voice-enabled applications complete, and Bluetooth relationships establish or re-establish.

When the desktop appears or an application begins, the MX9 is ready for use.

Issue:

New MX9 main batteries don't last more than a few hours.

Solution:

New batteries must be fully charged prior to first use. Li-Ion batteries (like all batteries) gradually lose their capacity over time (in a linear fashion) and never just stop working. This is important to remember – the MX9 is always ‘on’ even when in the Suspend state and draws battery power at all times.

Issue:

Keep losing ActiveSync connection between my host computer and the MX9.

Solution:

Disconnect the USB cable from the host, wait 1-2 seconds and reconnect the cable. The MX9 should not enter Suspend as long as an ActiveSync session is running.

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