6

Troubleshooting the HP Jetdirect Print Server

Introduction

This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server.

A flowchart guides you to the correct procedures for troubleshooting the following:

●Printer problems

●HP Jetdirect hardware installation and connection problems

●Network related problems

This chapter also helps you to understand your HP Jetdirect print server configuration page.

To troubleshoot your HP Jetdirect print server, you may need the following items:

●Your printer’s user guide

●Your printer's getting started guide

●The installation manuals for your print server

●The diagnostics tools and utilities provided with your network software (such as the PCONSOLE or NWADMIN utility provided with Novell NetWare software, or the ping command provided with UNIX systems)

●A printer configuration page

Note

Frequently asked questions about installing and

 

configuring HP Jetdirect print servers can be found

 

at HP online support at

 

http://www.hp.com/support/net_printing.

 

 

58 Troubleshooting the HP Jetdirect Print Server

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