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HP C4344 Set the fax header, Test your fax setup, NOTE:, Scan/Fax, Fax Menu, Scan/Fax, Fax Menu, Fax Setup, Fax Header, Distinctive Ring

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5.Press the button next to the down arrow to highlight Distinctive Ring, and then press the button next to OK.

6.Press the button next to the down arrow to highlight the appropriate option, and then press the button next to OK.

When the phone rings with the ring pattern assigned to your fax line, the product answers the call and receives the fax.

Set the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the HP All-in-One. You can also set up the fax header from the control panel, as described here.

NOTE: In some countries/regions the fax header information is a legal requirement.

To set a fax header from the control panel

1.Press the button next to Scan/Fax.

2.Press the button next to Fax Menu.

3.Press the button next to Fax Setup.

4.Press the button next to the down arrow to highlight Fax Header, and then press the button next to OK.

5.Use the keypad to enter your personal or company name. When you have finished, press the button next to OK.

6.Use the keypad to enter your fax number, and then press the button next to OK.

Test your fax setup

You can test your fax setup to check the status of the HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. The test does the following:

•Tests the fax hardware

•Verifies the correct type of phone cord is connected to the HP All-in-One

•Checks that the phone cord is plugged into the correct port

•Checks for a dial tone

•Checks for an active phone line

•Tests the status of your phone line connection

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test your fax setup from the control panel

1.Set up the product for faxing according to your particular home or office setup instructions.

2.Insert the print cartridges and load full-size paper in the input tray before starting the test.

3.Press the button next to Scan/Fax.

4.Press the button next to Fax Menu.

Fax setup

Test your fax setup

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Contents

Page Page Contents 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons Find more information •Setup Guide •Onscreen Help 2 Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Select your fax setup case Other equipment/services sharing your fax line setup Fax Case A: Separate fax line (no voice calls received) Case B: Set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Case H: Shared voice/fax line with computer dial-upmodem To set up the product on the same phone line as a computer with two phone ports Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Figure 2-9Back view of the HP All-in-One Case K: Shared voice/fax line with computer dial-upmodem and voice mail Figure 2-10Back view of the HP All-in-One Change settings on the HP All-in-Oneto receive faxes Choose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringing Set the fax header Test your fax setup Run Fax Test 3 Use the HP All-in-Onefeatures Load originals and load paper Avoid paper jams Print 10 x 15 cm (4 x 6 inch) photos Scan an image Make a copy Send a basic fax Receive a fax Replace the print cartridges Page Page Clean the HP All-in-One Clean the glass Clean the lid backing Page 4 Troubleshooting and support Uninstall and reinstall the software Setup troubleshooting Solution 3: Press the On button more slowly Solution 4: Contact HP to replace the power supply Solution 5: Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Solution 4: Make sure other office equipment is connected correctly Solution 5: Try removing the splitter Solution 6: Make sure the telephone wall jack works properly Solution 7: Check the phone line for noise Error Correction Mode Solution 9: Make sure the product is connected to an analog phone line Solution 13: Check for and resolve any error messages Status Solution 14: Lower the fax speed Fax Speed Medium (14400) The product cannot receive faxes, but can send faxes Solution 2: Check the Auto Answer setting Start Fax Cause: Auto Answer Solution 3: Set the product to answer faxes manually Page All Rings Solution 10: Clear the memory of the product Backup Fax Reception Solution 11: Check for error messages on the display Off Fax tones are recorded on my answering machine Solution 1: Make sure the answering machine is connected to the correct port Solution 2: Set up the product to answer faxes automatically The product cannot send faxes, but can receive faxes Solution 2: Check the fax number Solution 3: Dial the fax number more slowly asterisk Solution 4: Check the receiving fax machine for problems The "Fax Hardware Test" failed Fax Setup Wizard The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed To plug the phone cord into the correct port The "Using Correct Type of Phone Cord with Fax" test failed The "Fax Line Condition" test failed Fax Line Condition Test The "Dial Tone Detection" test failed Dial Tone Detection Test Clear paper jams Print cartridge troubleshooting Support process 5 Technical information System requirements Product specifications Regulatory notices Warranty www.hp.com/support