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HP C4344 NOTE:, Solution:, and Troubleshooting support, To plug the phone cord into the correct port, The "Phone Cord Connected to Correct Port on Fax" test failed

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Chapter 4

and Troubleshooting support

1Telephone wall jack

2Use the phone cord supplied in the box with the product

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

To plug the phone cord into the correct port

1.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.

54 Troubleshooting and support

Contents

Page Page Contents 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons Find more information •Setup Guide •Onscreen Help 2 Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Select your fax setup case Other equipment/services sharing your fax line setup Fax Case A: Separate fax line (no voice calls received) Case B: Set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Case H: Shared voice/fax line with computer dial-upmodem To set up the product on the same phone line as a computer with two phone ports Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Figure 2-9Back view of the HP All-in-One Case K: Shared voice/fax line with computer dial-upmodem and voice mail Figure 2-10Back view of the HP All-in-One Change settings on the HP All-in-Oneto receive faxes Choose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringing Set the fax header Test your fax setup Run Fax Test 3 Use the HP All-in-Onefeatures Load originals and load paper Avoid paper jams Print 10 x 15 cm (4 x 6 inch) photos Scan an image Make a copy Send a basic fax Receive a fax Replace the print cartridges Page Page Clean the HP All-in-One Clean the glass Clean the lid backing Page 4 Troubleshooting and support Uninstall and reinstall the software Setup troubleshooting Solution 3: Press the On button more slowly Solution 4: Contact HP to replace the power supply Solution 5: Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Solution 4: Make sure other office equipment is connected correctly Solution 5: Try removing the splitter Solution 6: Make sure the telephone wall jack works properly Solution 7: Check the phone line for noise Error Correction Mode Solution 9: Make sure the product is connected to an analog phone line Solution 13: Check for and resolve any error messages Status Solution 14: Lower the fax speed Fax Speed Medium (14400) The product cannot receive faxes, but can send faxes Solution 2: Check the Auto Answer setting Start Fax Cause: Auto Answer Solution 3: Set the product to answer faxes manually Page All Rings Solution 10: Clear the memory of the product Backup Fax Reception Solution 11: Check for error messages on the display Off Fax tones are recorded on my answering machine Solution 1: Make sure the answering machine is connected to the correct port Solution 2: Set up the product to answer faxes automatically The product cannot send faxes, but can receive faxes Solution 2: Check the fax number Solution 3: Dial the fax number more slowly asterisk Solution 4: Check the receiving fax machine for problems The "Fax Hardware Test" failed Fax Setup Wizard The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed To plug the phone cord into the correct port The "Using Correct Type of Phone Cord with Fax" test failed The "Fax Line Condition" test failed Fax Line Condition Test The "Dial Tone Detection" test failed Dial Tone Detection Test Clear paper jams Print cartridge troubleshooting Support process 5 Technical information System requirements Product specifications Regulatory notices Warranty www.hp.com/support