HP C4344 manual Fax setup troubleshooting, Product is having problems sending and receiving faxes

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: There was some communication problem between the product and the computer.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in- One is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

The product is having problems sending and receiving faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Make sure you set up the product as described in the printed documentation

Solution: Follow the instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. Then, run a fax test to check the status of the product and to make sure you set it up properly. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 2: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using the correct type of phone cord

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.

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