Chapter 9

Solve scan problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

NOTE: If you are starting the scan from a computer, see the HP software Help for troubleshooting information.

•Scanner did nothing

•Scan takes too long

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is loaded correctly. For more information, see Load an original in the automatic document feeder (ADF) or Load an original on the scanner glass.

•Check the printer

The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen.

•Check the HP software

Make sure the HP software provided with the printer is installed correctly.

Scan takes too long

•Check the settings

If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.

•Check the status of the printer

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower.

112 Solve a problem